Dyson Service Center Bolingbrook

Reviews

• MM

  Mike Marek

  4 days ago
  5.0
  Went today, and it was fantastic. The woman who helped us was friendly and very knowledgeable. She fixed our vacuum in less than 15 minutes and we were out the door. One of the best customer service experiences I have ever had. I highly recommend this place!
• AL

  Amy Lu

  Jan 3, 2026
  5.0
  I spoke with Brittany H. from the Bolingbrook location this morning regarding a missing remote for my Dyson fan, and I cannot say enough good things about her help. Before reaching Brittany, I had spoken with other customer service agents and felt a bit stuck going in circles. It was frustrating to say the least because I expected Dyson customer service to be top tier as their products are. Brittany completely turned the experience around. She was patient, knowledgeable, and took the time to guide me step by step through the replacement process, making everything easy and stress-free. Her professionalism and genuine willingness to help truly stood out. Even if I am no longer living in the area, I would gladly reach out to the Bolingbrook location again because of the excellent service Brittany provided. I’m a returning Dyson customer—I own the V12 vacuum, Airwrap, Supersonic, and now this fan—so it’s safe to say I’m a huge fan of Dyson products. I’m especially grateful that Brittany made this experience such a positive one!
• WY

  W “will.i.am” Y

  Dec 20, 2025
  5.0
  Gregory is a magician! I looked through YouTube & Google, but it did not resolve the issue. Truly knowledgeable, professional and respectful. He immediately identified the issue and saved a lot of headache and future problems. I would highly recommend.
• HD

  Helen DiMonte

  Dec 6, 2025
  5.0
  Brittany was amazing! She was knowledgeable, kind and she fixed my hair dryer quickly! Thank you for such outstanding service!!
• VI

  ViktoriaRadmirTimur Iagfarov

  Nov 13, 2025
  2.0
  I would like to leave a formal complaint regarding my recent service experience with Dyson. My Airwrap is only one year old, and I have used it very rarely. Despite this, it suddenly stopped working. I brought it to the Dyson Service Center, expecting a quick and professional repair. Instead, I received the device back in extremely poor condition — scratched, chipped, damaged, and looking nothing like the device I originally brought in. This was shocking and very disappointing, considering the price and reputation of Dyson products. I take good care of my devices, and my Airwrap looked almost new before the repair. The unit I received from the service center was visibly worn and damaged, which is completely unacceptable. When I contacted Dyson support the first time, I was told that my model was out of stock and that I would receive an upgraded Airwrap i.d. as a replacement. I was asked to choose a color, and I did. I was also told that I would receive the return label shortly. However, the label never arrived. I had to reach out to support again, re-explain the entire situation, and only then the label was manually created. This means I lost additional time and had to go through the same process twice. In total, I spent hours driving to the service center, waiting, discussing the issue in chats, searching for packaging, preparing the return, and trying to understand contradictory information from different agents. And in the end, I am not receiving the upgraded model that was promised, but the same version I originally had. I am not upset about the model itself — I simply expected a smooth and respectful service experience, especially given the cost of Dyson products. Instead, this entire process has been extremely inconvenient, confusing, and disappointing.

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