Dyson Service Center Bolingbrook

Reviews

• VI

  ViktoriaRadmirTimur Iagfarov

  Nov 13, 2025
  2.0
  I would like to leave a formal complaint regarding my recent service experience with Dyson. My Airwrap is only one year old, and I have used it very rarely. Despite this, it suddenly stopped working. I brought it to the Dyson Service Center, expecting a quick and professional repair. Instead, I received the device back in extremely poor condition — scratched, chipped, damaged, and looking nothing like the device I originally brought in. This was shocking and very disappointing, considering the price and reputation of Dyson products. I take good care of my devices, and my Airwrap looked almost new before the repair. The unit I received from the service center was visibly worn and damaged, which is completely unacceptable. When I contacted Dyson support the first time, I was told that my model was out of stock and that I would receive an upgraded Airwrap i.d. as a replacement. I was asked to choose a color, and I did. I was also told that I would receive the return label shortly. However, the label never arrived. I had to reach out to support again, re-explain the entire situation, and only then the label was manually created. This means I lost additional time and had to go through the same process twice. In total, I spent hours driving to the service center, waiting, discussing the issue in chats, searching for packaging, preparing the return, and trying to understand contradictory information from different agents. And in the end, I am not receiving the upgraded model that was promised, but the same version I originally had. I am not upset about the model itself — I simply expected a smooth and respectful service experience, especially given the cost of Dyson products. Instead, this entire process has been extremely inconvenient, confusing, and disappointing.
• CM

  Charles M

  Nov 12, 2025
  5.0
  I am so happy. I enjoyed my Dyson vacuum and was disappointed when the power will no longer come on. I took my vacuum to the Dyson shop and I was so impressed. Gregory B. was the employee who help me. Gregory was so polite and knowledgeable. I walked in with a broken Dyson vacuum and walked out within 10 minutes with a working Dyson vacuum. Gregory fixed the problem with a one year warranty. I will always buy Dyson products and Gregory B. made me feel so special as a Dyson owner. Thank you Gregory and Dyson.
• CE

  Cindy Ee

  Nov 1, 2025
  5.0
  I can’t believe how quickly we were in and out. Love all my Dyson products. My portable cordless wasn’t holding a charge. I don’t remember her name but my receipt says, Brittany. She diagnosed, treated and helped me purchase another animal 3 upright. Worth the trip from NWI.
• WL

  Wendy Leonard

  Nov 1, 2025
  5.0
  My dyson stopped working suddenly. Took it in and Brittany had it up and running in no time and all! Amazing service!
• DD

  Dayana Dzhebersen

  Oct 5, 2025
  1.0
  Крайне не понравилось услуга которую оказали мне.Парень который там работает, вел себя по хамски.Не рекомендую.

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