Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude interactions and poor service.
Delivery Issues
Several customers experienced significant delays and issues with delivery and order fulfillment, leading to frustration.
Product Quality
Customers expressed dissatisfaction with the quality of open-box items, noting they were often not in the expected condition.
Staff Knowledge
Some staff members were noted for their helpfulness and knowledge, particularly in assisting with technical products.
Store Environment
The store's atmosphere received mixed reviews, with some describing it as clean and organized, while others found it uninviting.
KM
Katie McGinty
Feb 18, 2026
5.0
Everyone was super helpful, especially Cory. Thanks for answering all of my questions and helping me out!
AC
Amaya C.
Feb 16, 2026
1.0
I will be purchasing full price from the official brand stores and websites from now on.
The employees do not care about the recommendations they give and have little product knowledge. Now I am out of $300 in this economy !!! because one employee sold me a pair of Bose ultra open earbuds and another told me that they could not be returned even though the window was still open.
The customer support on negative reviews fails to acknowledge that the earbuds are crap, end of story. Don't send links to articles on "how to fix" them. Just stop selling them!
RS
Robert Slayton
Feb 9, 2026
5.0
Brought my computer in to see whether they could fix it (not worth it). The person at the door and the tech guy were great.
CB
Cathi Baldwin
Feb 8, 2026
5.0
Stopped by on a Saturday with my 92 year old dad to get a few things. Cody welcomed us at the door and took such good care of us. What an incredible young store manager. He took time to listen to my dad on what he wanted(simply a mouse for his computer). He was a tremendous help! He is a great representative of a young man!
SI
Schmeckley Does It
Feb 4, 2026
5.0
Seems like I’m having the same issue as so many other people on here. Someone stole my order at the Orland Park store before they shipped it to me via Roadie. Got the runaround with the horrendous call center then made my way to the Bolingbrook location closest to me (Orland is like 45 mins away). Cory and Katie were both incredibly understanding, patient, and amazing. They helped me in-store to resolve the issue even though it wasn’t on them—so I didn’t have to wait two weeks for a call center replacement or drive to Orland—and I left with the actual item I ordered. Gonna be writing to corporate about it but dang, gotta watch out for theft and company gaslighting. The 5-star rating isn’t a mistake for this store. Orland got their 1-star.
What are the operating hours of Best Buy in Bolingbrook, IL?
Best Buy in Bolingbrook, IL is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sundays from 10:00 AM to 8:00 PM.
What services does Best Buy in Bolingbrook offer?
This Best Buy store offers sales of TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.
Does Best Buy Bolingbrook provide curbside pickup?
Best Buy in Bolingbrook offers curbside pickup services for customer convenience.
Is there wheelchair accessible entrance available at Best Buy in Bolingbrook?
Yes, Best Buy in Bolingbrook has a wheelchair accessible entrance for customers.
Can I pay using debit cards at the Best Buy Bolingbrook store?
Yes, this Best Buy location accepts debit card payments and does not require cash-only transactions.
Does Best Buy Bolingbrook provide in-store pickup and shopping?
Yes, customers can shop inside the store and also opt for in-store pickup at Best Buy Bolingbrook.
Where can I get computer repair services near Best Buy Bolingbrook?
Geek Squad, located nearby, offers IT services and computer repairs and is convenient for Best Buy customers needing technical assistance.
What grocery stores are near Best Buy Bolingbrook if I want to shop before or after visiting?
Nearby grocery stores include ALDI USA and HomeMax, which offer groceries and home goods for convenient shopping around your Best Buy visit.
Are there fitness centers close to Best Buy Bolingbrook where I can work out?
Yes, LA Fitness and Xsport Fitness gyms are located nearby, perfect for customers wanting to exercise before or after shopping at Best Buy.
Can you suggest some nearby dining options around Best Buy in Bolingbrook?
Dining options near Best Buy include Dosbros Fresh Mexican Grill, Gung Ho Japanese Restaurant, Fuel Up Energy Cafe, McDonald's, and Boston Market, suitable for different tastes after shopping.
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