Geek Squad

3.4
45 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
2103 N Veterans Pkwy, Bloomington, IL
61704, United States

Hours

Reviews

3.4
45 reviews
5 stars
25
4 stars
2
3 stars
1
2 stars
2
1 star
15
  • RR
    Ryan Rogers
    3 days ago
    5.0
    I had a remote start put in my 2002 z28 about a week ago. It works great and the technician was friendly, professional and clearly knew what he was doing, thank you!
  • JR
    just rams
    Sep 26, 2025
    1.0
    A HORRIBLE experience with Geek Squad buyer's protection service contract. My XL screened TV broke, I called in to nearest Best Buy - my call was sent over seas - VERY difficult to understand rep. They set up appointment to repair my tv in~ 10 days. 10 MINUTES before they were to arrive, they sent a text to cancel, and tell me to re-schedule! I go to re-schedule, but can't. I call in (same aweful automatic overseas transfer) - told they only had ONE service provider in my area, and he was not taking jobs. (I live in a rural area 20 MINUTES NORTH OF A BEST BUY STORE). I was told Best Buy would TRY to find another provider, but no guarantees when it would be. I should keep calling in to see if a re-schedule might one day be possible at some point. Meanwhile, I cannot get a refund on my contract: They took my money for a service contract, provide no service, and keep my money I might use to hire someone who could actually come and fix my tv! I am FUMING angry. Buyer's Protection? NEVER NEVER NEVER again! Update: after numerous attempts to schedule a repair unsuccessfully, speaking with countless reps overseas with dialects defying comprehension, the Best Buy in Bloomington, Il stepped up and more than made good on my service contract, facilitated by their geek squad. I will never purchase another Best Buy service contract. But I’ll continue to shop at Best Buy in Bloomington, Il.
  • HK
    Heather Kloster
    Mar 27, 2025
    5.0
    Damon was very helpful and efficient helping me solve my problem today. So great!
  • CB
    Christian Bell
    May 22, 2024
    1.0
    The employees will tell you they're going to hold on to your belongings costing thousands only for an hour to diagnose it, then 10 hours later still won't have an answer & if you try to call you'll spend 2 hours on hold to talk to someone who live in another country because best buy corporate decided that stores don't take phone calls anymore. I'll be picking up my belongings from these clowns in the morning & never shopping best buy again
  • BK
    Bill Kaminski
    Feb 16, 2017
    1.0
    Just trying to get a question answered. I have been bounced all over 5 times. There is no way to talk to a real person. The service is horrible.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Bloomington provide?

Geek Squad offers tech repair, setup, and support services at Best Buy in Bloomington.

Where is Geek Squad located in Bloomington, IL?

Geek Squad is located at 2103 N Veterans Pkwy, Ste 200, Bloomington, IL 61704, USA.