Verizon

3.9
324 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Bloomingdale for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
370 W Army Trail Rd, Bloomingdale, IL
60108, United States

Hours

Reviews

3.7
211 reviews
5 stars
122
4 stars
21
3 stars
10
2 stars
4
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional assistance.

Staff Knowledge

Several reviews highlighted a lack of product knowledge among staff, leading to frustration for customers seeking assistance.

Billing Issues

Numerous customers expressed dissatisfaction with billing practices, including unauthorized charges and difficulties resolving billing disputes.

Store Experience

Customers reported long wait times and inefficient service in-store, with some suggesting that online support was more effective.
  • BD
    Ben Dover
    Dec 30, 2025
    1.0
    My grandmother was looking for service the representatives were very rude, lacked knowledge about product and to be quite frank were being very discriminatory towards her age. Told her to google basic info
  • JN
    Jadin Nguyen
    Dec 30, 2025
    1.0
    Came in to cancel port request they told me to Google it, most un knowledgeable and lazy reps around
  • JT
    jacqueline taylor
    Dec 27, 2025
    5.0
    A special thank you to Elizabeth at this store for helping my Dad with his phone and being patient with me. We were in different states and we needed to go through customer care to allow Verizon to help my elderly father. While I can appreciate Verizon's security levels in place, it was a bit difficult to accomplish this. Elizabeth S. went above and beyond to help us and I truly appreciated her calm, positive and friendly demeanor. Thank you so much!
  • MN
    MG N
    Dec 20, 2025
    1.0
    Worst customer service ever experienced at Verizon. Very rude employees.
  • LS
    Lindsey Smith
    Dec 3, 2025
    1.0
    Went in multiple times to transfer a line. They gave us the run around saying we needed to wait days for it to process. Called Verizon support and they transferred the number within minutes and corrected the bill. Skip going to the store and call customer service.

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Bloomingdale?

The Verizon store in Bloomingdale is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Does the Verizon Bloomingdale store offer in-store pickup and delivery options?

Yes, the store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.