Business Details
1915 Carlyle Ave, Belleville, IL
62221, United States
Certified by Verizon • Feb 22, 2026
(618) 257-2322
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/belleville-il
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1915 Carlyle Ave in Belleville, IL 62221
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.4
272 reviews
5 stars
216
4 stars
18
3 stars
5
2 stars
8
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Darla, Jessica, and Destiny for their exceptional service.
Mixed Experiences
While several reviews highlighted positive interactions, there were notable complaints about rude behavior and lack of assistance from some employees, leading to frustration for certain customers.
Billing Issues
Multiple customers reported problems with billing, including unexpected charges and difficulties in resolving issues related to promotions and trade-ins.
Long Wait Times
Several reviews mentioned long wait times for service, particularly during busy periods, which detracted from the overall experience.
Store Environment
The store was generally described as welcoming and clean, with a positive atmosphere created by the staff.
- PPPaula1 day ago2.0Useless store. Can’t do anything here bc they aren’t “corporate” pointless. Then the lady act like she didn’t know anything .
- MPMonte Parsons3 days ago5.0Darla was wonderful! Very knowledgeable, efficient & professional.
- PDpeggy dickerson5 days ago5.05 stars. Very helpful soo much better than my experiences online and at the Verizon store in Fairview Heights.
- KRKenzie RuthJan 14, 20261.0The lady there locked my account for no reason in multiple ways reported me for fraud took 3 days to fix don’t go here
- KDKara DavisDec 27, 20251.0My young adult sons utilized upgrades to get new phones, and the young man who helped them took their trade-ins to mail to Verizon. For 2 months my bill was $100 than normal, when my husband went in to inquire about it they pulled out a bin with 25+ phones and told him he could dig through it to see if he could locate ours- they never mailed the phones for trade in. I’ve now been fighting with Verizon to try to get this corrected, for 6 months my bill has remained $100 higher than it should be. I’m trying a different Verizon store today, if it is not able to be corrected we will unfortunately have to switch mobile provides. While we have had several positive experiences at this store, this entire debacle is entirely unacceptable.
Frequently Asked Questions About Verizon
What products and services does Verizon at 1915 Carlyle Ave offer?
Verizon at 1915 Carlyle Ave offers Verizon Wireless products including cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid mobile service. They also provide wireless service, mobile service, home phone service, and home internet.
What are the store hours for Verizon in Belleville, IL?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon at this location offer in-store pickup for online orders?
Yes, Verizon at 1915 Carlyle Ave in Belleville offers in-store pickup for orders.
What payment options are accepted at Russell Cellular, the Verizon Authorized Retailer in Belleville?
The store accepts American Express, Cash, Discover, MasterCard, and Visa for payments.
Is the Verizon store at 1915 Carlyle Ave wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance.
Does the Verizon store require appointments for visits or services?
No, appointments are not required for visits or services at this Verizon location.
Where can customers find Russell Cellular’s online presence and social media?
Customers can visit their website at http://www.russellcellular.com/, find them on Facebook at https://www.facebook.com/1212448485433277, LinkedIn at https://www.linkedin.com/company/russellcellular/, and Instagram at @russell_cellular.
Which nearby real estate agencies are close to the Verizon store in Belleville?
Nearby real estate agencies include Buy and Sell Homes with Renee Estes, Strano & Associates, and agents like Mike Santanello and ALex ROse Anderson affiliated with Strano & Associates.
Are there any nearby dining options customers can visit before or after shopping at Verizon?
Yes, nearby dining options include Hunt Brothers Pizza, Burger King, and Hardee's, all offering convenient meal choices for customers visiting the area.
How can nearby services like World Finance or Bank of America assist customers visiting the Verizon store?
Customers can conveniently access nearby financial services such as World Finance and Bank of America for installment loans, banking, or credit services while visiting Verizon at 1915 Carlyle Ave.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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