Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Bartlett, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 908 S Il Route 59.
Customers consistently praised the staff for being courteous, professional, and knowledgeable, with many specific mentions of employees like Jimmy, Michael, and Javier.
Problem Resolution
The team was noted for their patience and effectiveness in resolving issues, particularly with phone upgrades and data transfers.
Store Experience
Many reviews highlighted a positive store atmosphere, with quick service and a team-oriented approach that made customers feel valued.
Mixed Billing Experiences
Some customers expressed dissatisfaction with billing issues and lack of clarity regarding charges, leading to frustration.
JJ
James Walther Jr
Feb 10, 2026
5.0
This is the best Verizon retailer, the associates are always courteous and professional, and if they can't help you, they tell you who can
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Sam Shifrin
Jan 31, 2026
5.0
Savon and Jimmy were very patient and helpful while helping us switch our phones over.
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Laura Tokar
Jan 6, 2026
5.0
I had purchased a new I phone air from a corporate Verizon store because my old phone screen didn’t work. I had an old phone and dreading changing it. Always issues with salesman at corporate store trying to make a deal. Well I was above frustrated that corporate store they would not help me transfer data because I cloud password was unknown. All I needed to do was reset it. I walked into this store twice and each time the managers on both days went above and beyond to help me resolve my issues. They both were patient understanding and told me there is a way my data will be transferred to my new phone. It meant a lot to me because my father passed away several years ago and have last phone messages saved. The manager that works on Sunday is actually amazing. Very tentative to the customers needs. He really took time and was able to take care of other customers along with training new staff and help me! Thank you so much for having great staff! It really makes a difference in corporate store and your store! 😊
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Michelle Hadjuk
Dec 28, 2025
5.0
Came in to do a family upgrade and could not be happier with the amazing deal and even better customer service! Michael and Isaiah were on their game today! Got us all set up and transferred and made the experience smooth and easy. You will not be disappointed coming to this location for new phones or repairs.
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fozia ahmad
Dec 14, 2025
5.0
We have a wonderful experience with Jimmy Vara
He is very professional and incredibly helpful and supportive. I appreciate his expertise .