Many customers praised the staff for their kindness, compassion, and dedication to their pets during difficult times.
Communication Issues
Several reviews highlighted poor communication regarding treatment plans, costs, and follow-up care, leading to frustration among pet owners.
High Costs
Numerous customers expressed concerns about the high costs of services, with some feeling they were charged excessively without adequate justification.
Mixed Experiences
While many had positive experiences with specific veterinarians, others reported negative encounters, particularly with emergency care and misdiagnoses.
Facility Quality
The facility was generally described as clean and well-equipped, but some customers noted issues with the waiting area and overall organization.
AS
Andrew Scardina
5 days ago
5.0
Dr. Amanda Romaneck is phenomenal - I would recommend her to anyone who has a pet with eye issues. Her level of care as well as her staff is fantastic. Front desk is also very polite. Overall pleasant experience in both visits.
SS
Shauna
Nov 10, 2025
5.0
My dog had cancer and was treated by doctor Shuster and Dr Sowders with chemo and radiation. Yes, it’s expensive and yes, it’s not a place you exactly want to be all the time (get the pet insurance.) the staff from the reception area, to the techs to the doctors themselves were all so wonderful to go through this hard time in life with. They treated my dog like he was their own and were always very transparent, empathetic and fair to me. They squeezed me in last minute when treatments weren’t working, the doctors answered all my emails quickly and they all just helped a very bad process be a little less hard. I hope you never find yourself in the position to have any sort of medical treatment for your pet, but if you do, I would definitely recommend the VCA in aurora.
KB
Kayla Baker
Nov 4, 2025
5.0
VCA Aurora saved my girl, Halo. Halo had a very complex surgery. The staff was constantly keeping me in the loop and very patient with all of my questions. My family and I (& Halo) will forever be grateful to VCA for giving us our girl back 🤍 (picture of when we got to visit halo when she was in the ICU - Queen of the side eye always)
BS
Bobby Sanalitro
Oct 30, 2025
5.0
Hands-down, the best place you could attend. We were told by one veterinarian that our dogs I need to be removed. I came here for a second opinion and they were phenomenal. My dogs eye is fine with a little bit of treatment and half the price tag of what it would cost To remove it. They got me in for an emergency appointment. Every follow up appointment I’ve been in and out within 30 minutes. Highly recommend.
TD
Tayle DePaola
Oct 28, 2025
5.0
I truly cannot say enough wonderful things about VCA Aurora — they saved my cat’s life. Every single staff member we encountered was kind, caring, and deeply compassionate. From start to finish, we felt that our pet was in the very best hands.
We were facing an emergency and couldn’t get into any other hospital within a two-hour radius. Despite being incredibly busy themselves, VCA Aurora went above and beyond to make accommodations and ensure our cat received the urgent care they needed. Their dedication, professionalism, and genuine love for animals shine through in everything they do.
I am forever grateful to the entire team at VCA Aurora for giving us more time with our beloved cat.
Frequently Asked Questions About VCA Aurora Animal Hospital
What are the operating hours of VCA Aurora Animal Hospital?
VCA Aurora Animal Hospital is open 24 hours a day, 7 days a week, with primary care appointments available Monday through Thursday from 8:00 AM to 6:00 PM and Saturday from 8:00 AM to 1:00 PM. There are no appointment hours on Friday and Sunday, but emergency care is available 24 hours.
What types of pets does VCA Aurora Animal Hospital care for?
The hospital provides care for cats, dogs, pocket pets, and rabbits.
What veterinary services does VCA Aurora Animal Hospital offer?
Services include advanced care, allergy and skin relief, diabetes treatment, diagnostics, diet and nutrition, disease treatment, flea and tick control, general care, heartworm treatment, internal medicine, medications, parasite control, wellness exams, physical exams, preventive care, spay and neuter, vaccinations, and weight loss programs.
Is VCA Aurora Animal Hospital accredited or associated with any professional organizations?
Yes, it is associated with the American Animal Hospital Association (AAHA).
Does VCA Aurora Animal Hospital provide any special offers for new customers?
Yes, new customers can get a free first exam coupon available through the hospital's website.
Where is VCA Aurora Animal Hospital located?
The hospital is located at 2600 West Galena Blvd, Aurora, IL 60506, USA.
How can I contact VCA Aurora Animal Hospital by phone?
You can reach VCA Aurora Animal Hospital at +1 630-301-6100 locally or the main phone number +1 630-474-3434.
Which nearby hiking trail can pet owners visit before or after a visit to VCA Aurora Animal Hospital?
Pet owners can enjoy the Gilman Trail nearby, which offers a wonderful outdoor experience close to the hospital.
Are there any nearby parks or recreational areas near VCA Aurora Animal Hospital?
Yes, Fox Valley Park District and Orchard Lake are nearby places where pet owners can relax or exercise with their pets before or after visits.
What local spots near VCA Aurora Animal Hospital offer family-friendly activities?
Splash Country Water Park in Aurora and Blackberry Farm are nearby family-friendly attractions that visitors might enjoy when in the area.