Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were criticized for being unresponsive or dismissive.
Sales Practices
Several reviews raised concerns about misleading sales tactics, including unauthorized charges and unclear communication regarding promotions and warranties.
Product Availability
Customers expressed frustration over stock issues, particularly with specific items not being available or misrepresented during the purchasing process.
Delivery Issues
Multiple reviews highlighted significant problems with delivery services, including delays and poor communication regarding delivery schedules.
RV
Rishitha Vattigunta
6 days ago
1.0
Worst customer service ever no one responds to your needs
JV
Juan Valle
Feb 17, 2026
5.0
The staff is great and very helpful
DJ
Diego Jimenez
Feb 3, 2026
1.0
Weekdays are not the day to shop here. Customer service is almost non existant. Employees on phones ignoring customers. Even worse If you are doordasher or use doordash. Possibly some profiling as well as receipt checker only will check certain peoples receipts 😒.
SF
Shawn Gilbert (Mailbox Fast)
Jan 30, 2026
4.0
The guys who helped me were great however I had some peculiar activity following my visit with geek squad.
If your like me you probably receive quite a few spam or fraud emails, generally the ones I receive are from PayPal for something I never purchased.
2 days after my visit to geek squad, I received 2 separate invoices/receipts for my extended service contract (with geek squad) showing a 2 yr renewal for $488.xx. of course there were phone numbers and I'm sure if I called them someone would say "your computer is hacked! You must download this software right away so we can fix it!" Which would in turn lead to a draining of all my accounts.
If you ask me, it sure seems like someone local or someone that manages their data is sharing the info with scammers or they are the scammers themselves. If it was some other timeline that I received such email invoices I probably wouldn't be concerned but these came 2 days after my first and only visit to geek squad and I've never visited geek squad or received phony geek squad invoices prior to this. Timing is everything!
So if you visit geek squad please beware of fake invoices for your extended service contract, don't call the numbers given on the bogus invoice or respond to the email.
SB
S “Web Reviewer” B
Jan 14, 2026
1.0
I had a very disappointing experience purchasing a laptop at this store. After reviewing my receipt, I discovered that a donation was added to my purchase without my knowledge or consent. The salesperson Alok never mentioned it, never asked for approval, and I did not authorize it in any way.
Regardless of whether the charge was for “charity,” adding anything to a customer’s bill without disclosure is unacceptable and deceptive. Customers should never have to scrutinize their receipts to catch unauthorized charges.
This raises serious concerns about sales practices and trust. I recommend that management address this immediately and ensure customers are fully informed and asked for clear consent before any additional charges are applied.
I will be more cautious in the future and advise others to carefully check their receipts.
What products and services can I find at Best Buy in Aurora, IL?
Best Buy in Aurora offers a wide range of products including TVs, computers, appliances, cameras, home electronics, and more, along with Geek Squad support and expert advice.
What are the operating hours of Best Buy in Aurora?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Aurora offer curbside pickup?
Currently, curbside pickup is not available at this location, but in-store pickup is offered.
Is the Best Buy in Aurora wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
Does Best Buy Aurora provide repair services?
Yes, Best Buy Aurora offers service repair through Geek Squad.
Where is Best Buy Aurora located?
It is located at 4400 E New York St, Yorkshire Plaza, Aurora, IL 60504, United States.
Can I pay with a debit card at Best Buy Aurora?
Yes, Best Buy Aurora accepts debit cards as a payment method.
What nearby stores can I visit around Best Buy Aurora?
Nearby you can find stores like Value City Furniture, Men's Wearhouse, FitnessFactory.com, and The RoomPlace for furniture, clothing, sporting goods, and more.
Are there dining options near Best Buy Aurora?
Yes, nearby dining options include Nick's Red Hots Aurora, Lazy Dog Restaurant & Bar, First Watch for breakfast and brunch, and Levee Karaoke & BBQ for Chinese cuisine and karaoke.
How can nearby places like Geek Squad help me when visiting Best Buy Aurora?
Geek Squad, located nearby, provides expert repair and technical support services to complement Best Buy's product offerings, ensuring your electronics are serviced conveniently.
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