Business Details
375 E Palatine Rd, Arlington Heights, IL
60004, United States
Certified by Verizon • Feb 22, 2026
(847) 253-0329
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/illinois/arlington-heights/arlington-heights-334984
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Arlington Heights for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.4
516 reviews
5 stars
266
4 stars
38
3 stars
25
2 stars
25
1 star
162
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness and knowledge, while others were criticized for being rude or unprofessional.
Long Wait Times
Many customers reported excessively long wait times, often exceeding expectations, leading to frustration.
Billing Issues
Several reviews highlighted problems with billing, including unexpected charges and miscalculations, causing dissatisfaction among customers.
Product Knowledge
While some staff were noted for their expertise and ability to resolve issues, others were described as lacking knowledge and providing misleading information.
Store Environment
The store was generally described as clean and well-staffed, but the efficiency of service was often questioned due to slow processes.
- AAAmy1 day ago1.0Sooo slow! Ignore you blatantly while walking around on their iPads. Then once I left they called to let me know they’re giving me half of what I was told to turn in my phone. F tier.
- JWJacob Warnement6 days ago5.0We came in looking to switch carriers. And so glad we did. The workers here made sure we were walking out with the best deals. They offered amazing service. Staff was amazing.
- SSSheriFeb 10, 20265.0I went to Verizon in Arlington Heights, IL and met with Daniel D. who was assisting me with my phone issues. He was extremely knowledgeable. Explained everything in great detail so I would understand. Thank you for great service.
- MGMariah GonzalezFeb 6, 20261.0Genuinely the worst experience I’ve ever had. These people make Boost Mobile look like the Ritz Carlton. Horrible sales people that aren’t even good at sales, blamefully lie to your face, and most of all, waste your time. I’ve never seen such an unprofessional establishment in my life. Just go with another carrier
- VKVeronica KudravFeb 3, 20265.0We bougth new phone twice with Janusz (Jay) and both times were very sitisfied with the service provided by this representative. He was very nice , patient and most of knowledgeable. He is truly an asset to Verizon. The most profassional assistant in this branch. Thank you for your service.
Frequently Asked Questions About Verizon
What are the Verizon Arlington Heights store's operating hours?
The Verizon store in Arlington Heights is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Arlington Heights?
The Verizon store is located at 375 E Palatine Rd, Arlington Heights, IL 60004.
What brands of smartphones does the Arlington Heights Verizon store offer?
The store offers leading smartphone brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an in-store appointment at Verizon Arlington Heights?
Yes, you can schedule your in-store appointment online or through the My Verizon app for convenience.
What delivery and pickup options does Verizon offer?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
Which mobile plans and services are available at Verizon Arlington Heights?
The store provides mobile plans, wireless internet plans, and voice plans suitable for personal or business needs.
Does the Verizon Arlington Heights store provide free Wi-Fi?
Yes, free Wi-Fi is available at the Verizon Arlington Heights store for customer use.
What nearby dining options are there when visiting Verizon in Arlington Heights?
After visiting Verizon, you can dine at Raising Cane's, a fast-food restaurant specializing in chicken, or Gatsbys Pizza and Pub, an American sports bar and restaurant nearby.
What nearby shopping centers are near Verizon Arlington Heights?
Verizon is close to the Town and Country Center shopping mall and JOANN Fabric and Craft Stores for arts and crafts needs, providing convenient shopping options.
Are there nearby fitness or recreational facilities around Verizon Arlington Heights?
Yes, LA Fitness gym and the British Swim School at LA Fitness are nearby for fitness and swimming lessons.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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