Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Arlington Heights for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
354 reviews
5 stars
168
4 stars
34
3 stars
21
2 stars
18
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude and dismissive.
Long Wait Times
Many customers reported excessively long wait times, often exceeding an hour, leading to frustration and dissatisfaction.
Misleading Information
Several reviews highlighted issues with misleading information regarding plans, charges, and services, resulting in customer frustration and distrust.
Staff Attitude
There were mixed reviews about staff attitudes, with some customers experiencing friendly and accommodating service, while others felt disrespected and unappreciated.
Store Environment
The store was noted for being clean and well-staffed, but the overall experience was marred by slow service and poor customer handling.
- MMMariNov 10, 20251.0Review for Verizon Store in Arlington: I’m very disappointed with the service at this Verizon location. The staff were unhelpful and not interested in solving my issue. I waited a long time, and when I finally got assistance, they gave me confusing and incomplete information. The customer service here is far from professional — no one takes responsibility or shows respect for the customer’s time. For such high prices, I expected much better treatment. Definitely not recommending
- VMVitalii MelnychukNov 10, 20251.0very unprofessional, long waiting lines
- URUrmatbek RazzakovNov 8, 20251.0Very bad service. Ordered online tablet. After pickup found that tablet was open box.
- NNNWGCNov 6, 20251.0Very pathetic and Poor service... I ordered my phone, and they sent it to the wrong address. And when I called, they were not solving the problem ... Truly unprofessional company... Don't buy anything from them
- ABAman BegsahedovNov 3, 20255.0Amazing store! Special thanks to Alexander Egorov! He did a great job!) Здесь говорят по-русски!
Frequently Asked Questions About Verizon
What are the Verizon Arlington Heights store's operating hours?
The Verizon store in Arlington Heights is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Arlington Heights?
The Verizon store is located at 375 E Palatine Rd, Arlington Heights, IL 60004.
What brands of smartphones does the Arlington Heights Verizon store offer?
The store offers leading smartphone brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an in-store appointment at Verizon Arlington Heights?
Yes, you can schedule your in-store appointment online or through the My Verizon app for convenience.
What delivery and pickup options does Verizon offer?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
Which mobile plans and services are available at Verizon Arlington Heights?
The store provides mobile plans, wireless internet plans, and voice plans suitable for personal or business needs.
Does the Verizon Arlington Heights store provide free Wi-Fi?
Yes, free Wi-Fi is available at the Verizon Arlington Heights store for customer use.
What nearby dining options are there when visiting Verizon in Arlington Heights?
After visiting Verizon, you can dine at Raising Cane's, a fast-food restaurant specializing in chicken, or Gatsbys Pizza and Pub, an American sports bar and restaurant nearby.
What nearby shopping centers are near Verizon Arlington Heights?
Verizon is close to the Town and Country Center shopping mall and JOANN Fabric and Craft Stores for arts and crafts needs, providing convenient shopping options.
Are there nearby fitness or recreational facilities around Verizon Arlington Heights?
Yes, LA Fitness gym and the British Swim School at LA Fitness are nearby for fitness and swimming lessons.