Automated phone message. I wanted to ask a question about bringing in a device for repair. No option to speak to a person. Prompted me to make an appointment to come in. I would prefer to speak to a geek squad member to see if it is worth the trip. Best Buy does not have the customer’s best interest in mind.
EV
Emma Visee
Aug 29, 2025
5.0
My laptop was sitting in water overnight. Best Buy agent verified it was dead, but was able to retrieve my programs, etc and transfer to my new laptop. Agent very professional and thorough in his assessments.
AH
alen Herb
Jun 13, 2024
1.0
WORST Best Buy in the STATE.
They take all day to get your 1 hour pickup order ready.
and while you wait at the store for them to fumble around to finally have the app tell you it’s out of stock…
Ask for a manager. They won’t respond
JJ
Jon
May 3, 2024
1.0
Took a week & didn’t even put in graphics card in correctly
What services does Geek Squad at Best Buy in Arlington Heights offer?
Geek Squad offers tech repair, setup, and support services, including cell phone repair, computer repair, data recovery, electronics repair, appliance repair, and television repair.
How can I schedule a service with Geek Squad at Best Buy?
You can schedule a service either in-store at 615 E Palatine Rd, Arlington Heights, or online via their website.
What are the operating hours for Geek Squad at Best Buy in Arlington Heights?
Geek Squad is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
What is the contact number for Geek Squad at Best Buy in Arlington Heights?
You can contact Geek Squad at Best Buy by calling +1 847-590-9849.
Where is Geek Squad at Best Buy located in Arlington Heights?
Geek Squad is located at 615 E Palatine Rd, Arlington Heights, IL 60004, USA.
Does Geek Squad at Best Buy offer any current promotions?
Geek Squad is currently featuring Black Friday Deals, which you can learn more about on their website.
What nearby stores can I visit along with Geek Squad at Best Buy on E Palatine Rd?
Nearby stores include Best Buy electronics store, Burlington for clothing, Marshalls department store, and DICK'S Sporting Goods for sportswear and outdoor gear.
Are there dining options near Geek Squad at Best Buy in Arlington Heights?
Yes, dining options nearby include Burger King for fast food, Golden Corral Buffet & Grill, Chili's Grill & Bar, and It's Just Wings for chicken wings delivery.
How can nearby opticians like Visionworks or Pearle Vision complement my visit to Geek Squad?
After your tech service visit to Geek Squad, you can conveniently visit nearby opticians like Visionworks and Pearle Vision for eyewear needs, making it easy to combine errands.
Is there public transit or other nearby services that can help me reach Geek Squad at Best Buy?
While specific transit stations aren't listed, the location at 615 E Palatine Rd is surrounded by various services such as Midwest Chiropractic Clinic and Farmers Insurance, which might help orient your visit.