Geek Squad

2.9
15 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
615 E Palatine Rd, Arlington Heights, IL
60004, United States

Hours

Reviews

2.9
15 reviews
5 stars
7
4 stars
0
3 stars
0
2 stars
0
1 star
8
  • AR
    Armand Raygor
    Dec 16, 2025
    1.0
    Automated phone message. I wanted to ask a question about bringing in a device for repair. No option to speak to a person. Prompted me to make an appointment to come in. I would prefer to speak to a geek squad member to see if it is worth the trip. Best Buy does not have the customer’s best interest in mind.
  • EV
    Emma Visee
    Aug 29, 2025
    5.0
    My laptop was sitting in water overnight. Best Buy agent verified it was dead, but was able to retrieve my programs, etc and transfer to my new laptop. Agent very professional and thorough in his assessments.
  • AH
    alen Herb
    Jun 13, 2024
    1.0
    WORST Best Buy in the STATE. They take all day to get your 1 hour pickup order ready. and while you wait at the store for them to fumble around to finally have the app tell you it’s out of stock… Ask for a manager. They won’t respond
  • JJ
    Jon
    May 3, 2024
    1.0
    Took a week & didn’t even put in graphics card in correctly

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Arlington Heights offer?

Geek Squad offers tech repair, setup, and support services, including cell phone repair, computer repair, data recovery, electronics repair, appliance repair, and television repair.

How can I schedule a service with Geek Squad at Best Buy?

You can schedule a service either in-store at 615 E Palatine Rd, Arlington Heights, or online via their website.