Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,337 reviews
5 stars
1,280
4 stars
486
3 stars
240
2 stars
92
1 star
239
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude, unprofessional, or unhelpful.
Product Availability
Many customers reported issues with limited stock and inventory, leading to frustration when items were not available as advertised.
Geek Squad Performance
The Geek Squad received positive remarks for their helpfulness and efficiency, with several customers highlighting their expertise in resolving technical issues.
Store Environment
The store environment is noted as clean and organized, but many customers expressed concerns about the overall atmosphere feeling empty and understaffed.
Delivery Issues
Numerous complaints were made regarding delivery problems, including damaged items upon arrival and poor handling of delivery schedules.
- RBRich Bialek2 days ago3.0Their service is just terrible! Most of the times you go there sales kids just walk past you like your invisible. When you want help there's no one when you don't they're all-over you.
- JJJerry JerryJan 3, 20264.0Come here to pick up online order . The guy who gives me the Sony receiver didn’t know if the open box still have factory warranty on it. I wanted to let him know , he has factory warranty remaining on. Don’t force people to buy your extended warranty and foolish the customers with your liars !
- CZChloe ZhuDec 28, 20255.0the geek squad worker was super helpful with my boyfriend’s computer issues, he was really patient and thorough with checking all of the possibilities.
- GGGabrielDec 28, 20251.0Do not shop here. Has been a horrible experience every single time; unprofessional employees - not updating stock listings online and very poor selection of products in store. The Schaumburg one is much better so you should shop there instead.
- GRGil RonDec 22, 20251.0Ordered online from this location and was promised same day shipping. Ordered around 12PM-1PM and still was told my item would “arrive today”. Around 9PM same day the order was changed to arrive by Tuesday the 23rd, 2 days after the promised same day delivery and advertised delivery. I understand it is the holiday season and there are probably lots of orders but if you are going to advertise same day shipping make sure to advertise within your means. When I contacted support looking for their help getting my package the following morning on the 22nd or to receive compensation for the late delivery I got a rude employee who just told me that I was wrong and the delivery date was always actually the 23rd and when I challenged him that I was promised same day delivery he transferred me to another rep because he clearly didn’t want to deal with me and was caught lying. When I was talking with support person #2 they offered only an apology and told me the order would become a “rushed order”. Changing my order to a rushed order has done nothing the arrival of my item is still projected 2 days late and I was offered no store credit or other discount for the use of false advertising and/or late delivery.
Frequently Asked Questions About Best Buy
What products can I shop for at Best Buy in Arlington Heights?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at this Best Buy location.
What are the operating hours of Best Buy at 615 E Palatine Rd?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.
Does this Best Buy offer curbside pickup service?
Yes, this Best Buy offers curbside pickup service for your convenience.
Is the Best Buy store at Arlington Heights wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can I get my electronics repaired at this Best Buy?
Yes, this Best Buy location offers service and repair support through Geek Squad.
What payment methods are accepted at Best Buy Arlington Heights?
Best Buy accepts debit cards and checks, and does not require cash only payments.
Are appointments required to shop at Best Buy in Arlington Heights?
No, appointments are not required to shop at this Best Buy location.
What nearby department stores can I visit along with Best Buy?
You can visit nearby department stores like Burlington and Marshalls during your trip to this area.
Where can I find dining options near Best Buy Arlington Heights?
Nearby dining options include Burger King, Golden Corral Buffet & Grill, Chili's Grill & Bar, Old Country Buffet, and Subway.
Are there any eyewear or optometrist services near Best Buy?
Yes, Visionworks and Pearle Vision, both offering eyewear and optometrist services, are located nearby.