Multiple reviews indicate that the store is permanently closed or closing soon, leading to disappointment among customers.
Customer Service
Customer service experiences vary widely; some report friendly and helpful staff, while others describe rude or unhelpful interactions.
Staffing Issues
Many customers noted a lack of staff availability, leading to long wait times and difficulty in receiving assistance.
Product Availability
Customers frequently mentioned that items were out of stock or that the store had limited inventory.
Delivery Problems
Several reviews highlighted issues with delivery services and poor handling of claims related to damaged items.
BL
Barry Lawler
Aug 26, 2020
1.0
Went to south Elgin on Saturday to buy a TV they did not have it in stock. Told me to go to Algonquin or Geneva they are in stock. Wednesday I went to Algonquin and hard to believe none in stock but south Elgin has 3. They have some really bad communication in this company.
LK
Lynx Knyght
Jan 16, 2019
2.0
It was a typical best buy. Though when I got to the checkout line with another customer ahead of me there was nobody at the register, in fact the guy at the door had to hunt down employees in order to get someone there.
JR
Jesse Rosalez
Dec 23, 2018
4.0
Great help with answering my questions. After my decision on the Lenovo Hub, none in stock. Ending up leaving to another location.