Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Addison for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
205 reviews
5 stars
128
4 stars
21
3 stars
11
2 stars
5
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being unhelpful or rude.
Sales Experience
Several customers reported positive experiences with knowledgeable sales representatives who helped them find the best deals, while others felt pressured by aggressive sales tactics.
Technical Support
Many customers expressed frustration with the technical support provided, citing issues with problem resolution and lack of knowledge among staff.
Store Environment
The store is generally described as clean and well-organized, with some customers appreciating the short wait times.
Billing Issues
Multiple reviews highlighted problems with billing accuracy and communication regarding promotions, leading to dissatisfaction among customers.
- DKDaniyal khan6 days ago5.0Emma, the store manager, provided outstanding customer service. She helped resolve issues with my four new line accounts that another Verizon store said they couldn’t handle. She was professional, and extremely helpful ♥️
- SAsyed aleemDec 1, 20255.0I recently visited the Verizon Wireless store in Addison, Illinois to switch my family over from T-Mobile, and I’m extremely glad we made the move. From the moment we walked in, the customer service was outstanding. Ricky, our sales representative, was incredibly knowledgeable and patient. He took the time to explain all the phone options, helped us find the best service deal, and made sure we understood everything before making the switch. He made the whole process smooth and stress free. The store manager, Rashid, was also fantastic. He stepped in to help us finalize the purchase and made sure we were getting the best value for our new phones and plan. His professionalism and friendly attitude really stood out. Overall, both Ricky and Rashid went above and beyond. If you’re thinking about switching carriers or upgrading your phone, I highly recommend visiting this Verizon location in Addison, IL. Excellent service, great deals, and a team that truly cares about their customers.
- RBRoland BurkeNov 2, 20255.0The staff here is absolutely top notch. Very very friendly and knowledgeable. No bs sales. I love the amount of information they give so I can make an educated purchase. The bring your own bill worked and omg I’m so glad I don’t have a blue bill anymore. I would not recommend looking anywhere else. Thank you all who assisted today
- DODulce OrtizSep 14, 20255.0I had a wonderful experience at Verizon thanks to Emma. She was extremely professional, patient, and knowledgeable. She took the time to answer all my questions and made sure I left completely satisfied with my purchase. Her customer service was outstanding I truly appreciate her help and highly recommend asking for Emma if you visit this store
- RMRobert MeyerAug 19, 20251.0I explained to the girl that my wife and daughters had already upgraded their phones and that I was a customer for 16 years and I was coming in just so someone could help me upgrade mine. Started right in with a sales pitch tried to get me to buy a bunch of other things when I explained to her all I wanted was a phone and then she wasn’t offering me any discounts. She was showing me what the full price would be seeing if I would pay it. Now Verizon has lost a customer and soon three more
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Addison?
The Verizon store in Addison is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What popular smartphone brands does Verizon Addison offer?
Verizon Addison offers the latest 5G smartphones from Apple, Samsung, Google, Motorola, Kyocera, and TCL.
Can I schedule an appointment for an in-store visit at Verizon Addison?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What shipping and pickup options are available for Verizon orders?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of services can I find at the Verizon store in Addison?
The store provides mobile plans, wireless internet plans, and voice plans tailored to personal and business needs.
Which payment methods are accepted at Verizon Addison?
Verizon Addison accepts checks, debit cards, and mobile NFC payments; cash-only payments are not required.
Are Verizon Addison staff able to communicate in languages other than English?
Yes, staff at Verizon Addison speak both English and Spanish to assist customers.
How can customers use nearby Starbucks in Addison when visiting Verizon?
Customers can enjoy a coffee break at the nearby Starbucks before or after shopping at Verizon, as it is conveniently close to the store location.
Is there a nearby place for shipping and printing services near Verizon Addison?
Yes, The UPS Store 6353 is close to Verizon, offering printing, shipping, and food delivery services for your convenience.
What nearby dining options are available for Verizon Addison customers?
Customers can visit several nearby restaurants such as Riosaddison (Peruvian and Latin American cuisine), La Hacienda De Los Fernandez (Mexican), and Nancy Pizza for diverse dining experiences after shopping.