Brand Certified
Care About You
5.0(1 review)
Certified by Care About You • May 24, 2026
Business Details
Suite 16B, Athlone, Westmeath
N37 ND26, Ireland
Certified by Care About You • May 24, 2026
+353906479804
Certified by Care About You • May 24, 2026
https://careaboutyou.ie/
Certified by Care About You • May 24, 2026
About
Certified by Care About You • May 24, 2026
Home Care
Care About You” is a 100% Irish-owned home care company, founded in 2012 and based in Shannon, Co Clare. The company has multiplied with the opening of the Midlands office in Athlone in 2013 and the Galway and Cork offices in 2018. We are an approved HSE Elderly Care & Disability Care provider and provide to individuals personally.
Person-Centred Care is a way of thinking and doing things that sees the people using health and social services as equal partners in planning, developing and monitoring care to make sure it meets their needs. The underlying (holistic) philosophy is about supporting people to help them meet their aspirations and needs.
Details
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Certified by Care About You • May 24, 2026
Hours
Certified by Care About You • May 24, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 4:00 PM
SaturdayClosed
SundayClosed
Reviews
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Frequently Asked Questions About Care About You
What training do you provide for your care workers before they commence work and during their employment?
All staff have the required QQI qualifications as defined by the HSE and undergo intensive theoretical and practical induction training. In addition, they undergo further training on HSEland and are provided with additional training to gain a better understanding of the specific needs of some of the individuals they support. As part of the induction process new carers are supervised by the Care Manager/Supervisor or an experienced carer prior to working independently.Carers are required to complete Safeguarding Vulnerable Adults, Manual Patient Handling, Children First, Infection Prevention and Control, Hand Hygiene and Personal Protective Equipment training (COVID-19 Specific) prior to commencing work with "Care About You".
How will you ensure that I have the same regular carer?
At "Care About You" we aim to provide consistent support from one or two support workers depending on your needs and call schedule. You will be contacted by one of the management team if it is necessary to introduce a new support worker to cover illness or annual leave. The new support worker will be fully trained and shadowed in by an existing support worker.
What happens if my regular carer does not show up?
At "Care About You" every effort will be made to ensure that the carer arrives to you at the agreed time, however unavoidable delays can happen but in the event that our support worker has been delayed you will be notified and alternative arrangements will be made in line with your requirements.
Do you provide a contact number in case of emergencies 24/7?
Contact phone numbers will be provided to you and are also on the care plan that will be in your home. "Care About You" provide a 24/7 telephone on call service. If you dial the office number out of hours you will automatically be diverted to the emergency on call number.
What happens if my regular carer is off sick or on annual leave?
You or your next of kin will be contacted in advance of a support worker taking annual leave, an alternative suitable carer will be offered to you to ensure continuity of care. The new carer will be fully trained and shadowed in by the existing support worker.
How will you and your staff respect my privacy and dignity?
Our person-centred approach, intensive training and policies and procedures ensure that our team respect your privacy and treat you with dignity and respect. Our intensive training process specifically addresses these areas of concern including confidentiality. We will promote your independence and support you to live happily and safely in your own home while respecting your privacy and dignity.
How do you make sure that quality of care is maintained?
Every member of the "Care About You" team is expected to demonstrate a total commitment to quality and quality improvement in every aspect of their working day.The Managing Director and Care Managers are responsible for establishing, maintaining and implementing a quality management system in the company. This is achieved with the support of all members of the management and staff team and the full involvement of the clients receiving our services.
How do I make a complaint if I need to?
You can make a complaint by email, telephone or post. A copy of our complaint’s procedure will be in the care plan in your home. This outlines the procedure for making a complaint and our undertaking on how your complaint will be managed and resolved.
Do you visit the home prior to the care commencing?
Yes, our Care Manager or Care Supervisor will contact you to make arrangements to call out to do an assessment at a time convenient to you. You are welcome to have a friend or family member present at the assessment. During the assessment we will gather a vast amount of information on the assistance you require and your likes and dislikes and how YOU would like to be supported. These assessments and questions will help us to develop a specific care plan for you. Our carers will ensure that the care delivered to you is person-centred in accordance with your wishes. During this meeting we will explain how our service works and answer any questions you may have.
What qualifications and training do your care workers receive before starting and during their employment?
All care workers have the required QQI qualifications defined by the HSE, undergo intensive induction training, and receive additional training on HSEland and specific client needs. They complete training in Safeguarding Vulnerable Adults, Manual Patient Handling, Children First, Infection Prevention and Control, Hand Hygiene, and COVID-19 PPE before starting work.
How does Care About You ensure I have the same regular carer?
Care About You aims to provide consistent support from one or two regular carers based on your needs. If a new carer is needed, you will be contacted and the new carer will be fully trained and shadowed to ensure continuity.
What happens if my regular carer does not show up on time?
Every effort is made to ensure carers arrive on time. If delayed, you will be notified and alternative arrangements will be made according to your requirements.
Is there a 24/7 emergency contact number I can call?
Yes, Care About You provides a 24/7 telephone on-call service. Contact numbers are given to you and included in your care plan. Calling the office out of hours diverts you to emergency support.
How does Care About You respect my privacy and dignity during care?
The team follows a person-centred approach with intensive training to respect your privacy and dignity, including confidentiality. They promote your independence and support you to live safely in your own home while respecting these values.
How is the quality of care maintained at Care About You?
Quality is maintained by total commitment from staff, implemented by management through a quality management system with active involvement of clients to continually improve services.
How do I make a complaint if needed?
You can make a complaint via email, telephone, or post. The complaint procedure, included in your care plan, details how complaints are managed and resolved.
Do you conduct a home visit before care starts?
Yes, a Care Manager or Supervisor conducts an in-home assessment at a convenient time to gather information and develop a personalized care plan with your input. You may have a family member or friend present.
What nearby places of interest are close to Care About You in Athlone?
Near Care About You’s Athlone office are places like Collins McNicholas Recruitment & HR Services Group for employment support, Spanners Cafe for coffee and light meals, and the Irish Organic Association for agricultural events. These locations can be convenient for clients or visitors during appointments or visits.
How can nearby eateries and shops enhance my visit to Care About You?
Nearby eateries like Apache Pizza, Eskimo Pizza Athlone, and Supermac’s offer dining options before or after appointments. Retail stores such as O'Briens Wine and Hera Foods provide convenient shopping opportunities, making your visit more comfortable and convenient.
Are there community or health-related services near Care About You I might find helpful?
Yes, close by are Holistic Counselling & Psychotherapy at ICPPD offering mental health support, Shannon Orthodontics for dental care, and the RFI-Athlone Islamic Centre Project for community services. These might be relevant resources alongside your care needs.
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