Business Details
Unit 13C Briarhill Business Park, Galway, G
H91 WY6P, Ireland
Certified by Care About You • Jun 21, 2026
+35391771775
Certified by Care About You • Jun 21, 2026
https://careaboutyou.ie/
Certified by Care About You • Jun 21, 2026
About
Certified by Care About You • Jun 21, 2026
Home Care
Care About You” is a 100% Irish-owned home care company, founded in 2012 and based in Shannon, Co Clare. The company has multiplied with the opening of the Midlands office in Athlone in 2013 and the Galway and Cork offices in 2018. We are an approved HSE Elderly Care & Disability Care provider and provide to individuals personally.
Person-Centred Care is a way of thinking and doing things that sees the people using health and social services as equal partners in planning, developing and monitoring care to make sure it meets their needs. The underlying (holistic) philosophy is about supporting people to help them meet their aspirations and needs.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Certified by Care About You • Jun 21, 2026
Hours
Certified by Care About You • Jun 21, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 4:00 PM
SaturdayClosed
SundayClosed
Frequently Asked Questions About Care About You
What training do you provide for your care workers before they commence work and during their employment?
All staff have the required QQI qualifications as defined by the HSE and undergo intensive theoretical and practical induction training. In addition, they undergo further training on HSEland and are provided with additional training to gain a better understanding of the specific needs of some of the individuals they support. As part of the induction process new carers are supervised by the Care Manager/Supervisor or an experienced carer prior to working independently.Carers are required to complete Safeguarding Vulnerable Adults, Manual Patient Handling, Children First, Infection Prevention and Control, Hand Hygiene and Personal Protective Equipment training (COVID-19 Specific) prior to commencing work with "Care About You".
How will you ensure that I have the same regular carer?
At "Care About You" we aim to provide consistent support from one or two support workers depending on your needs and call schedule. You will be contacted by one of the management team if it is necessary to introduce a new support worker to cover illness or annual leave. The new support worker will be fully trained and shadowed in by an existing support worker.
What happens if my regular carer does not show up?
At "Care About You" every effort will be made to ensure that the carer arrives to you at the agreed time, however unavoidable delays can happen but in the event that our support worker has been delayed you will be notified and alternative arrangements will be made in line with your requirements.
Do you provide a contact number in case of emergencies 24/7?
Contact phone numbers will be provided to you and are also on the care plan that will be in your home. "Care About You" provide a 24/7 telephone on call service. If you dial the office number out of hours you will automatically be diverted to the emergency on call number.
What happens if my regular carer is off sick or on annual leave?
You or your next of kin will be contacted in advance of a support worker taking annual leave, an alternative suitable carer will be offered to you to ensure continuity of care. The new carer will be fully trained and shadowed in by the existing support worker.
How will you and your staff respect my privacy and dignity?
Our person-centred approach, intensive training and policies and procedures ensure that our team respect your privacy and treat you with dignity and respect. Our intensive training process specifically addresses these areas of concern including confidentiality. We will promote your independence and support you to live happily and safely in your own home while respecting your privacy and dignity.
How do you make sure that quality of care is maintained?
Every member of the "Care About You" team is expected to demonstrate a total commitment to quality and quality improvement in every aspect of their working day.The Managing Director and Care Managers are responsible for establishing, maintaining and implementing a quality management system in the company. This is achieved with the support of all members of the management and staff team and the full involvement of the clients receiving our services.
How do I make a complaint if I need to?
You can make a complaint by email, telephone or post. A copy of our complaint’s procedure will be in the care plan in your home. This outlines the procedure for making a complaint and our undertaking on how your complaint will be managed and resolved.
Do you visit the home prior to the care commencing?
Yes, our Care Manager or Care Supervisor will contact you to make arrangements to call out to do an assessment at a time convenient to you. You are welcome to have a friend or family member present at the assessment. During the assessment we will gather a vast amount of information on the assistance you require and your likes and dislikes and how YOU would like to be supported. These assessments and questions will help us to develop a specific care plan for you. Our carers will ensure that the care delivered to you is person-centred in accordance with your wishes. During this meeting we will explain how our service works and answer any questions you may have.
What training do Care About You's care workers receive before and during employment?
Care About You's staff have required QQI qualifications and undergo intensive induction training, plus further HSEland training. They complete courses like Safeguarding Vulnerable Adults, Manual Patient Handling, Children First, and COVID-19 specific infection control before starting work.
How does Care About You ensure I get the same regular carer?
Care About You aims to provide consistent support from one or two carers based on your needs. If a new carer is needed due to illness or leave, you will be informed. The new carer is fully trained and shadowed before working independently.
What happens if my regular carer does not show up on time?
While every effort is made to ensure timely arrival, unavoidable delays may occur. Care About You will notify you if a carer is delayed and make alternative arrangements to meet your needs.
Does Care About You provide a 24/7 emergency contact number?
Yes, you will be provided contact numbers including a 24/7 telephone on-call service. Calls made outside office hours are automatically diverted to an emergency on-call number.
How does Care About You respect my privacy and dignity during care?
Their person-centred approach, comprehensive training, and policies ensure privacy and dignity are respected. They promote independence while treating you with respect and confidentiality.
How can I make a complaint if needed?
Complaints can be made by email, telephone or post. A complaints procedure is included in your care plan, outlining how complaints are managed and resolved.
Do they conduct a home visit prior to starting care?
Yes, a Care Manager or Supervisor will arrange a convenient time for an assessment at your home, where your care needs and preferences are discussed to create a personalized care plan.
What are Care About You's office hours?
The office is open Monday to Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 4:00 PM. It is closed on Saturdays and Sundays.
What home care services does Care About You provide?
Care About You provides person-centred care including home care services, disability support, elderly care, nursing-led services, 24/7 care, in-home supports, care management, and tax relief assistance.
What nearby places can I visit when I come to Care About You's office in Galway?
Nearby places include Flying High Fitness Galway for workouts, Snap Printing for advertising needs, and Briarhill Veterinary Clinic if you have pets. These offer convenient options for health, fitness, and business services during your visit.
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