Business Details
228 Blue Lakes Blvd N, Twin Falls, ID
83301, United States
Certified by Verizon • Feb 22, 2026
(208) 734-9559
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Twin Falls, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.5
523 reviews
5 stars
440
4 stars
22
3 stars
8
2 stars
8
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly Azure, Bianca, and Mario.
Sales Issues
Several reviews highlighted problems with sales practices, including overcharging, miscommunication about promotions, and issues with trade-ins.
Mixed Experiences
While some customers had positive experiences, others reported significant frustrations and dissatisfaction with service and problem resolution.
Knowledge and Efficiency
Customers appreciated the staff's knowledge and efficiency in handling phone setups and transfers, although some experienced delays.
- KUKathleen UgaldeFeb 13, 20265.0The employees at the Victra Store in Twin Falls, Idaho, are always very helpful. Thank You
- AAAlyFeb 6, 20261.0Don’t waste your time and go here. Just go to the actual Verizon location by the mall on Poleline. Went in here “Victra” to trade in my iPhone for a free 16 pro on a free promo they had running. I did a 2nd one also asked was assured both would be free. Azure who no longer works there don’t ring up th promotion so it charged me for both phones. After getting my bill and seeing this I went back in and she/she said I had to go to the Verizon on Poleline. They sent me back to her. I then was told it would work itself out in a few billing cycles. It did NOT! I talked to the manager and was told they would be getting it fixed for me and that the district manager would be calling me to fix it. I was told this many times. I would call and get no answer back, no text back. Finally got through on a phone call to a manager and he said he’d look into it and call me back. ONE YEAR later and it’s still not fixed so I went to Verizon on Poleline and in one hour they had it fixed for me. The Bluelakes location Victra is a complete joke. I’ve read other reviews sounding just like mine! Verizon said I’m not alone in this issue.
- DSDebra StrobelFeb 3, 20265.0Very frustrating experience. I’ve been trying to get a phone since Dec. 5th. Finally I have it! The Representative was awesome. He explained the process well, and was through about what I needed to know. He got me hooked up with a new phone in no time once I explained the issues I’d been having.
- DUDeb UrrutiaJan 12, 20265.0Even though there was a wait, staff remained friendly and when it was my turn he handled my ‘lost phone/new phone’ problem politely and efficiently.
- BSBrian SmithDec 15, 20255.0Excellent service
Frequently Asked Questions About Verizon
What is Victra's relationship with Verizon?
Victra is your local Verizon Authorized Retailer offering a full range of Verizon wireless devices and services.
What products does Victra offer at their Twin Falls location?
Victra offers wireless devices including phones, tablets, mobile broadband, wearables, accessories, and device protection.
What are Victra's operating hours in Twin Falls?
Victra is open Monday to Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Which brands of mobile devices and accessories can I find at Victra?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, and more at Victra.
Does Victra in Twin Falls offer in-store pickup service?
Yes, Victra offers in-store pickup for your convenience.
What payment methods are accepted at Victra?
Victra accepts AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, DISCOVER, MASTERCARD, SAMSUNGPAY, and VISA.
Does Victra offer any electronic recycling programs?
Yes, Victra welcomes electronics recycling at their store.
Are there any nearby places where I can grab a coffee before or after visiting Victra?
Yes, Java Blue Lakes and CoffeeMaid Coffee Shoppe are nearby cafes where you can enjoy coffee or smoothies before or after your visit.
What local services are near Victra that customers might find useful?
Nearby services include Dollar Loan Center for payday loans, D.L. Evans Bank for financial needs, and City Nail and Spa for beauty treatments.
Are there nearby dining options around Victra?
Yes, you can find places like Rolberto's Mexican Food and Carl's Jr. for quick meals near Victra.
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