Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Rathdrum, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
202 reviews
5 stars
167
4 stars
11
3 stars2
2 stars2
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of employees like Rikki, Justin, and Jake.
Efficiency
Several reviews highlighted quick service and efficient problem resolution, with customers often being in and out of the store in under an hour.
Mixed Experiences
While many had positive experiences, some customers reported issues with account management and service quality, indicating inconsistency in customer experiences.
Store Management
Feedback on management was mixed, with some praising the helpfulness of managers while others reported negative experiences related to communication and service.
- MSMackenzie SmithDec 11, 20255.0Had an amazing experience at this store! The manager had me in and out with my new phone within the hour. Great service. My new Verizon store.
- KTKaeleen TobinOct 10, 20251.0Have had problems with day one with the account they helped me set up. Pushed a product I didn’t want on me. Had to spend almost five hours on phone with actual Verizon to fix my account issue and now receive a notice saying I have $338 outstanding charge
- JSJensen SackmanOct 1, 20255.0Jake helped my fiancé upgrade to a new phone he was very knowledgeable and professional. Answered all questions and made the experience enjoyable and easy. Would like to suggest adding a kids coloring table and a drink bar for customers. But overall a 10/10 experience!
- AKAmy KempSep 4, 20255.0Jake was amazing and spend much time with me in phone setup and explained billing. Highly recommend a raise!
- THTyler HogueAug 21, 20255.0Jake is the most helpful employee from Verizon I have ever dealt with even coming in multiple times he helped out perfectly every time and was extremely efficient. I drove past 2 Verizon stores today to Go to the Rathdrum location because of his service. Thank you
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Rathdrum, ID?
You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Motorola.
What services does the Verizon Authorized Retailer in Rathdrum offer?
Services include new lines, device upgrades, new devices, accessories, in-store pickup, and device protection.
What are the store hours for the Verizon location in Rathdrum?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment options does the Verizon store accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store in Rathdrum offer in-store pickup?
Yes, in-store pickup is available for orders.
Is there free Wi-Fi available at the Verizon Rathdrum store?
Yes, free Wi-Fi is provided in the store for customers.
What nearby dining options are available when visiting the Verizon store in Rathdrum?
Nearby you can find Nick-N-Willy's Take & Bake Pizza, Pizza Hut, and Fish On, which are great options to grab a meal before or after your visit.
Are there any nearby places to park or automotive services near the Verizon store?
Yes, O'Reilly Auto Parts, Powerline Automotive & Diesel Repair, and Perfection Tire and Auto Repair are close by, providing automotive parts and repair services.
What financial services can I find near the Verizon Rathdrum location?
Nearby financial services include Edward Jones - Financial Advisor: Stephen M Coulston, Edward Jones, H&R Block, Columbia Bank, Coinstar, and Western Union.
Does the Verizon Rathdrum store provide language support for customers?
Yes, the store offers assistance in English and Spanish to better serve customers.