Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Rathdrum, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
201 reviews
5 stars
166
4 stars
11
3 stars2
2 stars2
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of employees like Rikki, Justin, and Jake.
Account Issues
Several reviews highlighted problems with account management, including billing errors and difficulties with account setup.
Store Experience
Customers appreciated the clean and organized store environment, though some reported long wait times due to insufficient staffing.
Product Knowledge
Staff members were frequently noted for their expertise in products and services, helping customers make informed decisions.
Mixed Reviews
While many had positive experiences, there were notable complaints about rude service and unprofessional behavior from some employees.
- KTKaeleen TobinOct 10, 20251.0Have had problems with day one with the account they helped me set up. Pushed a product I didn’t want on me. Had to spend almost five hours on phone with actual Verizon to fix my account issue and now receive a notice saying I have $338 outstanding charge
- JSJensen SackmanOct 1, 20255.0Jake helped my fiancé upgrade to a new phone he was very knowledgeable and professional. Answered all questions and made the experience enjoyable and easy. Would like to suggest adding a kids coloring table and a drink bar for customers. But overall a 10/10 experience!
- AKAmy KempSep 4, 20255.0Jake was amazing and spend much time with me in phone setup and explained billing. Highly recommend a raise!
- THTyler HogueAug 21, 20255.0Jake is the most helpful employee from Verizon I have ever dealt with even coming in multiple times he helped out perfectly every time and was extremely efficient. I drove past 2 Verizon stores today to Go to the Rathdrum location because of his service. Thank you
- SHSarah HirstAug 17, 20255.0Jacob was incredibly helpful in transferring a line from one Verizon account to another. He was professional, kind, and made sure every customer in the store felt seen and supported. His attention to detail and willingness to go the extra mile really stood out. If I ever need help with anything Verizon-related, I’ll definitely be going back to Jacob. Highly recommend
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Rathdrum, ID?
You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Motorola.
What services does the Verizon Authorized Retailer in Rathdrum offer?
Services include new lines, device upgrades, new devices, accessories, in-store pickup, and device protection.
What are the store hours for the Verizon location in Rathdrum?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment options does the Verizon store accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store in Rathdrum offer in-store pickup?
Yes, in-store pickup is available for orders.
Is there free Wi-Fi available at the Verizon Rathdrum store?
Yes, free Wi-Fi is provided in the store for customers.
What nearby dining options are available when visiting the Verizon store in Rathdrum?
Nearby you can find Nick-N-Willy's Take & Bake Pizza, Pizza Hut, and Fish On, which are great options to grab a meal before or after your visit.
Are there any nearby places to park or automotive services near the Verizon store?
Yes, O'Reilly Auto Parts, Powerline Automotive & Diesel Repair, and Perfection Tire and Auto Repair are close by, providing automotive parts and repair services.
What financial services can I find near the Verizon Rathdrum location?
Nearby financial services include Edward Jones - Financial Advisor: Stephen M Coulston, Edward Jones, H&R Block, Columbia Bank, Coinstar, and Western Union.
Does the Verizon Rathdrum store provide language support for customers?
Yes, the store offers assistance in English and Spanish to better serve customers.