Business Details
6600 W Commercial Park Ave, Rathdrum, ID
83858, United States
Certified by Verizon • Feb 22, 2026
(208) 508-1050
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Rathdrum, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.5
207 reviews
5 stars
170
4 stars
11
3 stars2
2 stars2
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of employees like Rikki, Justin, and Zach for their exceptional service.
Mixed Experiences
While many reviews highlighted positive interactions, there were also significant complaints regarding account issues, rude service, and unprofessional behavior from some staff members.
Efficiency
Several customers noted quick service and efficient problem resolution, particularly in phone setups and account management.
Store Environment
The store was described as clean and well-kept, contributing to a pleasant shopping experience.
Account Management Issues
Multiple reviews mentioned problems with account setups and billing, indicating a need for improvement in these areas.
- RCRita Carlson5 days ago5.0Gabriel at your Rathdrum store was amazing! Prompt, efficient and great customer service. He is a great representative for your company!
- MSMackenzie SmithDec 11, 20255.0Had an amazing experience at this store! The manager had me in and out with my new phone within the hour. Great service. My new Verizon store.
- KTKaeleen TobinOct 10, 20251.0Have had problems with day one with the account they helped me set up. Pushed a product I didn’t want on me. Had to spend almost five hours on phone with actual Verizon to fix my account issue and now receive a notice saying I have $338 outstanding charge
- JSJensen SackmanOct 1, 20255.0Jake helped my fiancé upgrade to a new phone he was very knowledgeable and professional. Answered all questions and made the experience enjoyable and easy. Would like to suggest adding a kids coloring table and a drink bar for customers. But overall a 10/10 experience!
- AKAmy KempSep 4, 20255.0Jake was amazing and spend much time with me in phone setup and explained billing. Highly recommend a raise!
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Certified February 22, 2026Yext Knowledge Graph
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