Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Nampa, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
443 reviews
5 stars
375
4 stars
22
3 stars5
2 stars
10
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and professionalism, particularly highlighting employees like Mason, Espi, and Austin.
Mixed Experiences
While most reviews were positive, some customers reported negative experiences with specific employees, indicating inconsistency in service quality.
Efficiency
Several customers noted quick service and efficient problem resolution, especially during busy times, contributing to a generally positive shopping experience.
Store Management
There were mentions of poor management practices, such as inadequate staffing during peak times and lack of follow-through on customer issues.
- GSGene SimmonsonJan 5, 20265.0The wife and I came in on a busy day and was greeted with enthusiasm . A young man by the name of Cade helped her figure out her phone problems. Great job Cade! And great job to his manager Elizabeth as well.
- MPM PetersonJan 5, 20261.0Bad enough to leave a review after today’s drop in. I would give ZERO stars if it allowed me to. Let’s start off with the “employee” was “busy” sitting on the stool on his phone. It shouldn’t be hard to figure out who my encounter was with since he was the only one “working”. When I walked in, he greeted me with a cold and irritated, “We are closed”. The business hours listed said they were still open, I let him know he still had time. Plus, if they were “closed”, he wouldn’t have been there and the doors would have been locked. There were NO customers in the store (after my interaction, I see why). I can’t imagine paying an employee to not want to sell merchandise in the store AND kick customers out of the store, especially during open hours. The reason for my visit was look at the color of the phones, which doesn’t take very long. I was told I could “look at the poster on the wall”. Everything was “already put away” and he informed me that there was nothing I could do in the store “because his system would kick him out”. So, I can’t buy anything…got it. The items I needed to look at or ask about didn’t require the system…only at the bare minimum - basic customer service. I asked about cases and was responded with a hurried, “Yeah”, “I don’t know”, basically, a quit asking questions, I’m not gonna help you, type of vibe. My interaction was clearly short and I left before the actual stores closing hours. If this is the typical customer service this store provides, that is a horrible representation on Verizon, let alone this location and staff itself.
- DBDagmar BlackDec 29, 20255.0Kade was very helpful and patient. He was working all alone in the store but still was super helpful and friendly.
- TUTrucker USADec 24, 20255.0Elizabeth !! She’s a great person great manager excellent customer service helped me a lot with my bill fixed my bill issues contacted the customer service and she did make sure everything was fixed in the right way, great personality , thank you Wednesday Dec24 6:10 pm
- RARene ArchuletaDec 24, 20255.0Elizabeth gave the best customer service She was multi tasking on a very busy afternoon the day before a holiday she was kind knowledgeable and very helpful and saved me on my monthly bill highly recommend
Frequently Asked Questions About Verizon
What products and services does Verizon at 2025 12th Ave Rd, Nampa offer?
Verizon offers a full range of wireless devices such as phones, tablets, smartwatches, accessories, and mobile broadband, along with new lines, upgrades, and accessories.
What are the store hours for Verizon in Nampa, ID?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon in Nampa support in-store pickup for orders?
Yes, Verizon offers in-store pickup services for customers.
Which payment options are accepted at this Verizon retailer?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is wireless device recycling available at Verizon on 12th Ave Rd?
Yes, Verizon provides electronics recycling services at their store.
What brands can customers find at this Verizon store?
Customers can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and others.
Can customers use mobile NFC payments at the Verizon store in Nampa?
Yes, the store accepts mobile NFC payments such as Apple Pay and Samsung Pay.
What nearby restaurants can I visit before or after shopping at Verizon?
Nearby restaurants include JP Thailand Express (Thai cuisine), Wingstop (American chicken), Del Taco (Mexican fast food), Auntie Anne's (bakery and snacks), and Chapala Mexican Restaurant.
Where can I find other mobile phone stores near Verizon at 2025 12th Ave Rd?
Other nearby mobile phone stores include Cricket Wireless (inside Gamestop) and another Victra — Verizon Authorized Retailer location.
Are there any health and wellness services nearby the Verizon store in Nampa?
Yes, nearby health and wellness services include 4 Seasons Nails and Spa, Mckim Chiropractic - Nampa, ID, Family Dental Center, and Daron Stevens Orthodontics.