Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Nampa for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
645 reviews
5 stars
321
4 stars
106
3 stars
55
2 stars
37
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and knowledge, others were criticized for poor attitudes and lack of assistance.
Wait Times
Many customers reported long wait times, with some experiencing delays of over an hour before receiving help.
Service Issues
Several reviews highlighted problems with service reliability, including poor cell signal and issues with account management.
Sales Practices
Customers expressed frustration over unclear pricing and promotional offers, with some feeling misled about trade-in values and plan changes.
Employee Performance
While some employees were commended for their professionalism and efficiency, others were described as unhelpful or dismissive.
- ALAisha Lopez1 day ago1.0Taking with friends while we waited 2 hours in the store! Very bad experience here.
- SGSara GriggNov 11, 20252.0I recently discovered that our regular salesman has left. I’m incredibly disappointed about this. He was incredibly attentive and personable, making me feel like I wasn’t just another customer he needed to sell something to.
- ACAnnica ChristonNov 4, 20251.0My mom and I made an appointment on 11/03/25 at 4pm. We got there and a very nice lady immediately helped us and did her job. When it came time for her to leave because she was getting off the clock, she came and checked on my mom and I for the last time, she told us that she was leaving and that her manager would come check on us. Not once did anybody check on us after she left, we even looked at 4 people in the eye and not one of them came to check on us at all. We even needed help after she left and when we tried to get help from them they all avoided eye contact with my mom and I. Worst employees and manager ever! At the point that you have customers in your establishment and they are looking at you for help you and you completely ignore them is sad and disgusting! You all should be ashamed of yourselves. My mom and I finally figured it out after 2 hours being at verizon with NO HELP from any of its employees or managers or even bosses. 2 hours my mom and I were there and besides that nice lady that helped us at first, nobody else helped us when they all knew that we needed help and they all just completely ignored us. Thanks for the help......NOT! Thanks for literally no help whatsoever All the employees and managers (Besides the nice lady) are no help whatsoever and you all would have better luck finding what you need or the actual help from Bestbuy
- DADajae ArmstrongOct 25, 20251.0This was the worst experience ever. Purchased phones online/ over the phone. Went to the store 3 1/2 hours lady, the young Latina girl who attempted to help stated the phones were ready and all she had to do was pack them up. Fast forward to 1 hour and 1/2 later she then comes back and stated that since we are in store it won't let her give us the phones, crazy right. She then stated she put in a ticket to override it but didn't know when it would be ready and she would call. Left the store called Verizon l, spoke to rep who informed us that there was no reason why they couldn't dispense the phones and that they were trying to gain something for the store itself, her customer service was disgusting, there are certain jobs where you don't actually have to deal with people, maybe she should look for one. She was very helpful to the Latina lady that was ahead of me, but when it was my turn it was very, we can't do anything about it. 0/10 stars wouldn't recommend this location or interaction with this particular woman. After an hour filling a complaint against the store, and having the phones overnighted, the customer service rep was able to do what she couldn't.
- KVKatelynn VaughnOct 7, 20255.0Schuyler is fantastic!! Made my experience smooth and very friendly and knows his stuff. I highly recommended him to anyone needing help and or advice
Frequently Asked Questions About Verizon
What are the regular store hours for Verizon in Nampa?
The Verizon store in Nampa is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which 5G smartphones can I find at the Verizon Nampa store?
You can find the latest 5G smartphones like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at Verizon Nampa.
What delivery and pickup options does Verizon Nampa offer for online orders?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders at the Nampa location.
Can I schedule an in-store appointment at Verizon Nampa?
Yes, you can schedule an in-store appointment via the Verizon website or the My Verizon app before visiting the Nampa store.
What types of products and services does Verizon provide at the Nampa store?
Verizon Nampa offers mobile phones, 5G home internet, business cell phones, mobile hotspots, tablets, laptops, and various mobile, wireless internet, and voice plans.
Does Verizon Nampa accept mobile or NFC payments?
Yes, Verizon Nampa accepts mobile NFC payments, debit cards, and paychecks. They do not require cash-only payments.
What languages are supported at Verizon Nampa?
Verizon Nampa provides services in English and Spanish to assist their customers.
Are there any nearby food options close to Verizon Nampa?
Yes, there are several nearby food options such as Quiznos, Arby's, Happy Teriyaki, Cold Stone Creamery, Pizza Hut, Taco Bell, IHOP, and NASCAR Refuel Tenders & Burgers where you can grab a meal before or after your visit.
Is public transportation accessible near Verizon Nampa?
While there isn't specific public transit listed here, the Verizon store's location near Caldwell Blvd in Nampa provides easy access to local roads, and customers often combine visits with nearby spots like the Family Services center or retail shops like RadioShack.
Where can I find other electronic or mobile phone stores near Verizon Nampa?
Nearby electronics and mobile phone stores near Verizon Nampa include RadioShack and 360 Wireless, useful for comparing products or services during your visit in the area.