Geek Squad

Reviews

• MC

  Mel Crom

  Jan 17, 2026
  1.0
  Sent laptop for repair under warranty. They physically inspected it and found it to be in warranty condition. Now they want to charge me for water damage. I don’t see how that’s possible. It wasnt near water. The biggest problem is that they sent a link saying it was on hold, info in service details. The service details had no info other than owing $85 and that my service was on hold. There was no link to approve and no info given. I called to check in on this. The fellow on the phone said same info above and that my laptop was on its way. I wanted info about what was repaired and proof that it was water damage. He hung up on me. I don’t think that request was unreasonable. I didn’t raise my voice, didn’t call names calls are recorded… My flabbers are gasted on this one.
• KM

  Kevin Maus

  Nov 14, 2025
  1.0
  Not easy to get through to a human being on the phone.
• EK

  Ed Kammerman

  Jan 29, 2019
  5.0
  In my experience they did very well
• JG

  Jordan Glad

  Jul 21, 2017
  4.0
  they know what they're doing