Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Mountain Home, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Mixed reviews on customer service; some employees were praised for their knowledge and helpfulness, while others were criticized for being rude or inattentive.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to assist with technical issues and phone setups.
Wait Times
Customers frequently mentioned long wait times due to understaffing, leading to frustration.
Sales Experience
Positive feedback on the sales experience, with many customers appreciating the lack of pressure and helpful suggestions for plans and devices.
AA
Amber
2 days ago
5.0
They were very professional and took the time to actually look at our account.
RN
Richard Nuessen
Dec 4, 2025
5.0
Absolutely. Great service, very patient phones are still very frustrating. Unfortunately
LW
Lynn Wilson
Nov 28, 2025
5.0
The service agent was very knowledgeable about the special offer we were interested in in. She transferred all our information to the new devices. She was very helpful,
CR
Chuck Ridley
Nov 22, 2025
5.0
Sven was very knowledgeable, patient, and helpful in getting my account transferred. Smooth sailing.
CC
Chris
Nov 9, 2025
5.0
Manny was very helpful and got my new phone set up and taken care of. Glad we went in!