Verizon

Reviews

• KB

  Kristen Akins Burns

  Nov 14, 2025
  5.0
  Shane was so helpful and knowable. He made getting a new iPhone easy. I always dread getting a new phone, but today was the best experience I've had. Wtg Shane and Verizon!
• KG

  Katy Gildehaus

  Oct 8, 2025
  5.0
  This location has been top notch! Jared (manager) Eric, Shane and Erik (district manager?) each went above and beyond for my husband and I. A total of 17 hours over 5 days to get our port over from the other carrier. So many road blocks, but each of these guys spent precious time to get it right. We are blessed by each of you and so thankful for the expertise they each brought!
• CJ

  Chirstin Johnson

  Oct 1, 2025
  1.0
  I have been experiencing ongoing phone issues for over three months, where apps will not download or update, making my phone nearly unusable. I finally had time to visit the Verizon store on 17th Street, and unfortunately, my experience there was extremely disappointing. When I arrived, the staff appeared reluctant to help me. They attempted the same troubleshooting steps I have already tried countless times on my own, and when those didn’t work, I was told I could either pay $50 for a replacement device (since I am insured) or go to UBreakIFix. Wanting to avoid further hassle, I agreed to the $50 option. I was then asked to wait at a table while other employees repeated the exact same troubleshooting steps, ending with the same result. After only a few minutes, I was told I would need to call Tech Support and provide video proof that my phone wasn’t working — despite the fact that multiple employees had already witnessed the issues firsthand. This was confusing, frustrating, and felt dismissive. Throughout the entire interaction, the employees came across as disinterested and unhelpful. They seemed eager to get rid of me rather than provide a solution. Their tone was rude, and the level of customer service was unprofessional at best. To make matters worse, when I provided my mobile number and my name (as the account owner), I was told it was incorrect. This only added to the confusion and lack of confidence in the support I was receiving. The store was not busy at the time — just one customer checking out, a couple sitting in the back, and several employees standing around. Given that, I expected more effort, patience, and professionalism in resolving my issue. Instead, I left feeling frustrated, disregarded, and with no solution to a problem that has dragged on for months. This experience reflects poorly on Verizon and is the reason I hesitate to go into stores for support. I strongly urge management to address the lack of customer care and professionalism at this location.
• CH

  Cyndy Harrison

  Sep 24, 2025
  5.0
  Shane helped me with a new watch. He went the extra mile helping me set up some features to help me with emergencies and also my heart rate! He was very thorough with the other things too. I appreciated him a lot! Not only will I use this store, but I will send family and friends there for sure!
• AL

  Amber Long

  Sep 6, 2025
  5.0
  Alexis was so helpful today! We came in because my husband’s phone was sending and receiving texts from two different numbers. We recently switched to Verizon and the process hasn’t been very easy up to this point but today she killed it! She knew just how to help and helped just in the nick of time for me to go to my brother’s wedding. She is awesome!!!

Frequently Asked Questions About Verizon