Brand Certified

Verizon

4.6

(526 reviews)

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Business Details

758 East 17th Street, Idaho Falls, ID

83404, United States

(208) 542-1800

https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless

Victra is your local Verizon Authorized Retailer in Idaho Falls, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

DeliveryNot available
Credit cardAvailable
DebitAvailable
Mobile paymentsAvailable
Cash onlyNot available
Accepts checksNot available
Curbside pickupNot available
[Free/Paid] wi-fiNot available

Location

Verizon

758 East 17th Street, Idaho Falls, ID

83404, United States

Get Directions

Hours

Monday9:00 AM - 7:00 PM

Tuesday9:00 AM - 7:00 PM

Wednesday9:00 AM - 7:00 PM

Thursday9:00 AM - 7:00 PM

Friday9:00 AM - 7:00 PM

Saturday9:00 AM - 7:00 PM

Sunday11:00 AM - 5:00 PM

Reviews

4.6

526 reviews

5 stars

459

4 stars

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and going above and beyond to assist with their needs.

Mixed Experiences

While some customers had excellent experiences, others reported significant issues with service quality and communication, leading to frustration.

Staff Recognition

Specific employees, such as Shane, Joey, and Morgan, received multiple commendations for their exceptional service.

Operational Issues

Several reviews highlighted problems with account management and service agreements, leading to dissatisfaction with the overall experience.

CL
carolina lozoya
Feb 19, 2026
1.0
I went there today, February 19 at 12:07, for help because my phone wasn’t working. There was only one guy there and he didn’t have any other customers, and even then he told me he couldn’t help me with that. He just gave me a website so I could do it myself. I asked him if he could help me with it, and he said he couldn’t
MM
Mike
Jan 9, 2026
5.0
Helpful and knowledgeable staff!
CL
Courtney Lovell
Dec 20, 2025
5.0
Brandon and Jared were very helpful getting my phone upgraded! You guys rule!
KB
Kristen Akins Burns
Nov 14, 2025
5.0
Shane was so helpful and knowable. He made getting a new iPhone easy. I always dread getting a new phone, but today was the best experience I've had. Wtg Shane and Verizon!
KG
Katy Gildehaus
Oct 8, 2025
5.0
This location has been top notch! Jared (manager) Eric, Shane and Erik (district manager?) each went above and beyond for my husband and I. A total of 17 hours over 5 days to get our port over from the other carrier. So many road blocks, but each of these guys spent precious time to get it right. We are blessed by each of you and so thankful for the expertise they each brought!

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