Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Idaho Falls, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
519 reviews
5 stars
456
4 stars
17
3 stars4
2 stars2
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and going above and beyond to assist with their needs.
Mixed Experiences
While some customers had excellent experiences, others reported significant issues with service quality and communication, leading to frustration.
Staff Recognition
Specific employees, such as Shane, Joey, and Morgan, received multiple commendations for their exceptional service.
Operational Issues
Several reviews highlighted problems with account management and service agreements, leading to dissatisfaction with the overall process.
- MMMike3 days ago5.0Helpful and knowledgeable staff!
- CLCourtney LovellDec 20, 20255.0Brandon and Jared were very helpful getting my phone upgraded! You guys rule!
- KBKristen Akins BurnsNov 14, 20255.0Shane was so helpful and knowable. He made getting a new iPhone easy. I always dread getting a new phone, but today was the best experience I've had. Wtg Shane and Verizon!
- KGKaty GildehausOct 8, 20255.0This location has been top notch! Jared (manager) Eric, Shane and Erik (district manager?) each went above and beyond for my husband and I. A total of 17 hours over 5 days to get our port over from the other carrier. So many road blocks, but each of these guys spent precious time to get it right. We are blessed by each of you and so thankful for the expertise they each brought!
- CJChirstin JohnsonOct 1, 20251.0I have been experiencing ongoing phone issues for over three months, where apps will not download or update, making my phone nearly unusable. I finally had time to visit the Verizon store on 17th Street, and unfortunately, my experience there was extremely disappointing. When I arrived, the staff appeared reluctant to help me. They attempted the same troubleshooting steps I have already tried countless times on my own, and when those didn’t work, I was told I could either pay $50 for a replacement device (since I am insured) or go to UBreakIFix. Wanting to avoid further hassle, I agreed to the $50 option. I was then asked to wait at a table while other employees repeated the exact same troubleshooting steps, ending with the same result. After only a few minutes, I was told I would need to call Tech Support and provide video proof that my phone wasn’t working — despite the fact that multiple employees had already witnessed the issues firsthand. This was confusing, frustrating, and felt dismissive. Throughout the entire interaction, the employees came across as disinterested and unhelpful. They seemed eager to get rid of me rather than provide a solution. Their tone was rude, and the level of customer service was unprofessional at best. To make matters worse, when I provided my mobile number and my name (as the account owner), I was told it was incorrect. This only added to the confusion and lack of confidence in the support I was receiving. The store was not busy at the time — just one customer checking out, a couple sitting in the back, and several employees standing around. Given that, I expected more effort, patience, and professionalism in resolving my issue. Instead, I left feeling frustrated, disregarded, and with no solution to a problem that has dragged on for months. This experience reflects poorly on Verizon and is the reason I hesitate to go into stores for support. I strongly urge management to address the lack of customer care and professionalism at this location.
Frequently Asked Questions About Verizon
What types of products does Verizon at 758 East 17th Street offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon in Idaho Falls?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does Verizon at this location offer in-store pickup?
Yes, in-store pickup is available at this Verizon store.
What payment options are accepted at the Verizon store on East 17th Street?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I recycle my old electronics at the Verizon store?
Yes, the Verizon store offers electronics recycling services.
What brands of wireless devices and accessories can I find at this Verizon store?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Otterbox and Casemate.
Where can I find nearby places to eat before or after visiting Verizon on East 17th Street?
Nearby restaurants include Thai Kitchen, Wendy's, Dutch Bros Coffee, KFC, and McDonald's, which offer a variety of dining options.
Are there any nearby stores where I can shop for fashion accessories or shoes near Verizon?
Yes, Payless ShoeSource and Shopko are nearby stores where you can shop for fashion accessories and shoes.
If I need a haircut near the Verizon store, where can I go?
Sport Clips Haircuts of Idaho Falls is a nearby hair salon and barber where you can get a haircut close to the Verizon store.
How can the nearby bank locations benefit customers visiting Verizon?
With D.L. Evans Bank nearby, customers can easily access banking services, ATMs, or financial transactions before or after their visit to Verizon.