Verizon

4.6
464 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Idaho Falls, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
159 Houston Cir, Idaho Falls, ID
83402, United States

Hours

Reviews

4.6
462 reviews
5 stars
395
4 stars
16
3 stars
8
2 stars
9
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees going above and beyond to assist.

Store Experience

While many reviews highlighted positive experiences, some customers reported long wait times and issues with staffing, suggesting a need for better management during busy periods.

Product Issues

Several customers expressed frustration with product-related issues, including activation problems and misunderstandings regarding promotions, indicating a need for clearer communication and training.

Mixed Reviews

Despite many positive experiences, there were notable complaints about service quality and billing issues, suggesting inconsistency in customer experiences.
  • AW
    Angel Wilson
    Dec 11, 2025
    5.0
    Alex was super helpful and made sure I had everything I needed before I left! I did have to drive to another store to get the color of phone I wanted which isn’t the end of the world but it’d be great if upper management would keep certain things stocked so that wasn’t a necessary step! Otherwise great customer service!
  • PH
    Pam Hunter
    Nov 22, 2025
    5.0
    I love this Verizon. They are so friendly and very helpful. They really take their time to take care of you.
  • JS
    Jeremiah Shane
    Oct 31, 2025
    5.0
    Viktra was awesome! 👏 She figured out the problem with my iPhone in 📱 no time! Smart girl! Great customer service!
  • AD
    Avary Danielson
    Oct 26, 2025
    5.0
    Eric was super super helpful in getting me a new phone!! Highly recommend!!
  • MD
    Mary Dixon
    Oct 3, 2025
    5.0
    Shane is great to work with! Done business with him twice now, and he knows his stuff & is appreciative and polite.

Frequently Asked Questions About Verizon

What products and services does Verizon at 159 Houston Cir offer?

Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection, as well as services like new lines, upgrades, new devices, and accessories.

What brands can I find at the Verizon Authorized Retailer in Idaho Falls?

You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands including Casemate, Otterbox, and Mophie.