Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Idaho Falls for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
688 reviews
5 stars
280
4 stars
101
3 stars
72
2 stars
46
1 star
189
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising individual staff members for their helpfulness, while others report poor service and unprofessional behavior from employees.
Sales Experience
Several reviews mention aggressive sales tactics and dissatisfaction with the sales process, including misleading information about pricing and services.
Store Management
Many customers express frustration with management's lack of responsiveness and support, leading to a negative overall experience.
Technical Issues
Customers frequently report problems with account management and technical support, indicating systemic issues within the company.
- WDWyatt Dansie4 days ago5.0Had an issue with my account and Connor was able to help me quickly and efficiently. Great guy and helped resolve everything.
- AAA Cut AboveDec 23, 20251.0If I had the ability to give a negative star I would. I have been trying to give this location a chance for almost 7 years now. I have been with Verizon for over 13 years. I have never been so poorly treated everytime I have to go in there. Staff if friendly enough. The man who manages this location could use a refreshers course on customer service. He honestly has none to show. Especially after many years of continuous chances to show me anything different. Sadly to say I wont be back as it is just as easy to do online and not deal with rude individuals. Act like you care your customers walk threw your door. Dont just demand I call the help line and portray you are as useless as you appear.
- JAJenna Layton ArtDec 12, 20255.0We had a great experience at Verizon today. I wish I would have asked the sales lady her name but she has a dragonfly tattoo on her hand. She was so great with my daughter! She was attentive, kind, helped my daughter see her options, and fast service! I love when sales people talk to my kids and give them the opportunity to make their own decisions! My husband and I were impressed :)
- SPSarah PerfectDec 9, 20251.0So my mother decided it was a good idea to get me a new phone for Christmas. Im out of state for WORK, and my phone i currently have stops working because the new one got activated. Im a supervisor and its very important i have a phone that WORKS. So for half the day I couldnt take very important work calls or call anybody with important work related questions. All because that new phone got activated, making the one I have deactivated. I had asked her to return it. She didnt listen, but a verizon team member heard me say it, that I do NOT want the new phone and I wanted it returned. He did not take it back like I had requested multiple times. Im very frustrated and very disappointed in the service.
- SMShelby MurdockDec 3, 20255.0We had a weird experience with an employee, but then Harris stepped in and helped us. Harris was absolutely amazing and so much help. I was there helping my parents get a phone plan setup (not the funnest) but Harris made it so much easier and knew exactly what to say to help my parents (and me). Thank you so much Harris!
Frequently Asked Questions About Verizon
What are the regular business hours for Verizon in Idaho Falls?
The Verizon store in Idaho Falls is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
What services does the Verizon Idaho Falls store offer?
They offer mobile plans, wireless internet plans, voice plans, as well as business cell phones, mobile hotspots, tablets, and laptops.
Which brands of smartphones can I find at Verizon Idaho Falls?
You can find the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Idaho Falls store.
Can I order online and pick up my purchase at the Verizon Idaho Falls store?
Yes, Verizon offers options like in-store pickup, curbside pickup, express lockers, and free 2-day shipping. Same-day delivery is available in select areas.
How can I schedule an appointment at the Verizon Idaho Falls store?
You can schedule your in-store appointment online via their website or use the My Verizon app available on the Apple App Store.
What payment methods are accepted at Verizon Idaho Falls?
Verizon Idaho Falls accepts checks, debit cards, and mobile NFC payments. Cash payments are not required.
Is Verizon Idaho Falls open on Sundays?
Yes, the store is open on Sundays from 10:00 AM to 5:00 PM.
Which nearby restaurants can I visit before or after shopping at Verizon Idaho Falls?
Nearby restaurants include Canton Restaurant, Evergreen China Buffet, Taqueria Tepechi, Garcia's Mexican Restaurant, Mongolian Grill, and Little Caesars Pizza.
Are there any nearby coffee shops near Verizon Idaho Falls?
Yes, Java Espress is a nearby coffee shop where customers can enjoy beverages before or after their Verizon visit.
What nearby salons and beauty services can customers find close to Verizon Idaho Falls?
Nearby beauty services include Cali Nails, Nails Spa, Lynns Shaky Razor Barbershop, Jenniferjbeauty6009, Phenix Salon Suites, and Boom Esthetics.