Business Details
2183 E 17th St, Idaho Falls, ID
83404, United States
Certified by Verizon • Feb 22, 2026
(208) 525-2000
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/idaho/idaho-falls/idaho-falls-246263
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Idaho Falls for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.5
1,001 reviews
5 stars
465
4 stars
121
3 stars
91
2 stars
72
1 star
252
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising individual staff members for their helpfulness, while others report poor service and unprofessional behavior from employees.
Account Issues
Numerous reviews highlight frustrations with account management, including billing errors, activation problems, and lack of follow-through on promises made by staff.
Sales Tactics
Several customers expressed dissatisfaction with perceived pushy sales tactics and misleading information regarding pricing and services.
Positive Experiences
Despite negative feedback, there are several accounts of excellent service from specific employees, indicating that experiences can vary significantly.
- JPJonathan PostFeb 11, 20265.0River did awesome helping me set up my phone!
- KSKendra StaggsJan 28, 20265.0Let's go Lexi!!
- WDWyatt DansieJan 8, 20265.0Had an issue with my account and Connor was able to help me quickly and efficiently. Great guy and helped resolve everything.
- AAA Cut AboveDec 23, 20251.0If I had the ability to give a negative star I would. I have been trying to give this location a chance for almost 7 years now. I have been with Verizon for over 13 years. I have never been so poorly treated everytime I have to go in there. Staff if friendly enough. The man who manages this location could use a refreshers course on customer service. He honestly has none to show. Especially after many years of continuous chances to show me anything different. Sadly to say I wont be back as it is just as easy to do online and not deal with rude individuals. Act like you care your customers walk threw your door. Dont just demand I call the help line and portray you are as useless as you appear.
- JAJenna Layton ArtDec 12, 20255.0We had a great experience at Verizon today. I wish I would have asked the sales lady her name but she has a dragonfly tattoo on her hand. She was so great with my daughter! She was attentive, kind, helped my daughter see her options, and fast service! I love when sales people talk to my kids and give them the opportunity to make their own decisions! My husband and I were impressed :)
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Certified February 22, 2026Yext Knowledge Graph
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