Best Buy

3.9
2309 reviews
Best Buy Logo
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Business Details

2404 S 25th E, Idaho Falls, ID
83404, United States
(208) 524-1455
https://stores.bestbuy.com/id/idaho-falls/2404-s-25th-e-944.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
2404 S 25th E, Idaho Falls, ID
83404, United States

Hours

Reviews

3.9
2,309 reviews
5 stars
1,132
4 stars
532
3 stars
256
2 stars
118
1 star
271

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being unresponsive or rude.

Communication Issues

Many customers reported difficulties in reaching store representatives, with frustrations over automated systems and lack of direct contact with local stores.

Product Availability

Customers expressed disappointment with the limited stock and availability of popular items, leading to frustration during visits.

Geek Squad Experience

Experiences with Geek Squad vary widely, with some customers appreciating the service while others report poor communication and unsatisfactory resolutions.

Store Environment

The store environment received mixed reviews, with some noting cleanliness and organization, while others mentioned overcrowding and understaffing.
  • JJ
    john
    2 days ago
    1.0
    Went to buy a new laptop at the store the store system had it in stock but it wasn't in the store I paid for it and wanted it delivered to the store I was told it would take a couple of business days to be delivered to the store after a week. I called customer service and was told it wasn't even shipped and I would have to wait another week or two to be delivered to the store I had to cancel the order since I was traveling and the store wouldn't hold it for more then five days I'll not shop at any best buy after this experience do to the cost of the laptop I wanted to purchase.
  • YR
    YHWH Es Mi Roéh
    4 days ago
    5.0
    Good quality devices
  • KB
    K Betten
    Nov 12, 2025
    5.0
    Got the best customer from Mackenzie! Great recommendations and went out of her way to be helpful, informative, and ingenious at checkout options.
  • JW
    James Williams
    Nov 1, 2025
    5.0
    Great customer service! Had everything I was looking for.
  • SH
    Sterling Henderson
    Oct 29, 2025
    1.0
    I had an appointment with the geek squad 11:40. I was going to be late, so I called customer service and had the runaround for 15 minutes with Best Buy’s horrible answering service and wasn’t able to get to any human being. So I was over an hour late. Myke at the geek squad asked if I was his 1240. I said no. He says well I have to reschedule you because he doesn’t have time. I told him that Apple has already got something on this and it should be an easy exchange. He told me no it would take too long. I Asked if I could take the person’s place that didn’t show up after me. He ignored that. I went back again today During my schedule time and Myke says they can’t take me because they’re having computer problems. they didn’t even care to call me to let me know. That will be the last time I’m going in that store
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Frequently Asked Questions About Best Buy

What kinds of products can I find at Best Buy in Idaho Falls?

Best Buy offers a range of products including TVs, computers, appliances, cameras, and other electronics.

What are the store hours for Best Buy Idaho Falls?

The store is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.