Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Gooding, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Overall, customers praised the staff for their helpfulness, friendliness, and professionalism, with specific mentions of employees like Chelsea, Christina, and Alyssa.
Store Experience
Many reviews highlighted a positive store atmosphere, with customers feeling welcomed and valued, although there were some mentions of inconsistent service depending on the staff present.
Problem Resolution
Customers appreciated the staff's efforts in resolving issues, with several reviews noting successful problem-solving experiences, particularly with phone setups and account management.
Knowledgeability
Employees were frequently described as knowledgeable about products and services, which contributed to a smooth customer experience.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to specific employees and service inconsistencies, indicating room for improvement.
MR
Mandy Rafine
Oct 3, 2025
5.0
Awesome customer service A+ Jessa was amazing she help with all are needs and help with the set up thanks 👍🏻
JR
Jeffery Runnels
Sep 13, 2025
5.0
I had my phone replaced from the insurance asurion. I had to go to the Gooding Verizon store for assistance. They were very helpful in this process. It does take time for a new phone to transfer so I left the information needed and left to take care of a few things. When I returned it was all completed. I have done this in the past and had issues retrieving account information. This time it was flawless. The lady who helped my was very nice and understanding of my experience. I highly recommend this Verizon for any of your Verizon needs. I will return for any upgrades or purchases in the future. Thank you.
JT
Jon Temes
Apr 24, 2021
5.0
Alright, this is going to be a lengthy review. I want to say AMAZING STAFF! Chelsea has been very helpful when Verizon screwed up our account. I came into the store and explained I would like to pay off four account payments upgrade 3 phones and add 2 new lines. Chelsea worked at this for 6 hours!!!! She did everything right and everything went wrong. This woman bent over backwards and I have to say.. I came from working cellular sales and she didn’t give up and didn’t even care to get the sales just wanted it fixed. I spent another whole day the next Saturday with Chelsea trying to get it fixed and got most of it done. For the amount the she makes on commission is pathetic for the work she put in... I want to say that our account for 10 years was saved by her. I about walked to another company with our 9 lines because of what Verizon did. I can’t say enough about this store here in GOODING IDAHO. If you need help come stop in here. Again problem after problem and they resolved all they could. I am upset with Verizon as a whole except one over the phone rep and the store in GOODING Idaho. I am not one to leave lengthy reviews.
LP
Lindsey Park
Jul 5, 2017
5.0
Just moved to gooding and my cell service wasn't working so I went into Verizon and Christina helped me get a Verizon phon! Thank you a lot Christina!!
RG
Roxanne Gailey
Jun 23, 2017
5.0
Jessica was great, got me switched over from AT&T with no problems!! So glad she was there to make the switch easy! I won't go to any other store now!