Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Eagle, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
349 reviews
5 stars
288
4 stars
15
3 stars
7
2 stars4
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of employees like Ryan, Tyler, and Lucas for their exceptional service.
Long Wait Times
Several reviews highlighted long wait times and understaffing issues, leading to frustration among customers who felt neglected during their visits.
Billing Issues
There were multiple complaints regarding unexpected charges on bills, particularly related to protection plans that customers explicitly declined.
Store Management
Some customers expressed dissatisfaction with the management and organization of the store, citing poor communication and lack of accountability.
- CRChantrey RandallDec 8, 20251.0Thank god for Lucas in that store because he atleast mitigated the blow back. I purchased a new phone with my trade in, traded in my wifes phone early, got a watch and tablets figured this could be our christmas present, was told our bill would land around $219, sounds fair and fine to me, told the associate no to pretty much all the additional protection plans and stuff, my wife recalls saying no more than ever saying yes. 29 days later i receive my bill... $866 after i shelled out $600 in taxes when we got our phones. Turns out my plans were upgraded to the $80 plan for each phone which i was not informed of. A $68 protection plan for all devices was added when we said no, and now if i change my plan to our original ones we had before. I loose my trade in value and pay full price for my phone. Im still forking out over $1,000 for 2 phones and a watch, and we had to return the tablets due to the situation at hand. If you're doing a big switch, maybe make sure you are working with the manager or someone who doesnt write down your total on an old envelope, that shouldve been my red flag to begin with.
- MPMonica PrunkNov 12, 20255.0I was in a bind and was fortunate to have Devin get me back on track with exactly what I needed. Efficient and understanding, Devin was extremely patient and thorough.
- TBTrevor BlankenshipOct 29, 20255.0I was helped until satisfied the people who work at this location are very tenacious
- KCKen ChristensenOct 26, 20255.0I was very pleased with the service and professional manner of the employee who helped me with my purchase. I had more questions about my new phone the next day and they helped me figure out how to use it. Thank you very much.
- RTRicky ThayerOct 20, 20255.0Great service was able to upgrade with little effort on my part.
Frequently Asked Questions About Verizon
What products does Victra - Verizon Authorized Retailer in Eagle, ID offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the operating hours of Victra - Verizon Authorized Retailer in Eagle, ID?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Where is Victra - Verizon Authorized Retailer located in Eagle, ID?
It is located at 3116 E. State St, Ste 100, Eagle, ID 83616.
What payment methods are accepted at Victra Verizon store in Eagle?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra in Eagle offer in-store pickup for orders?
Yes, the store provides in-store pickup services for customers.
Which brands can I find at Victra Verizon Authorized Retailer in Eagle?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Otterbox and Casemate.
Is there free Wi-Fi available at Victra in Eagle?
Yes, the store offers free Wi-Fi to customers during their visit.
Are there any nearby dining options near Victra in Eagle?
Yes, nearby you can enjoy treats at Crumbl - Eagle, grab coffee at Eagle Coffee and Bakery or Alchemist Coffee Roasting Co, and try KB's Burritos food truck.
What nearby services can I use along with visiting Victra in Eagle?
Nearby services include Valvoline Instant Oil Change for automotive needs, Sport Clips Haircuts for grooming, and All Pet Complex Veterinary Hospital for pet care.
What attractions or activities can I enjoy near Victra Verizon store in Eagle?
You can visit Thunder Mountain Line, an amusement park nearby, or check out Ridgeline Bike and Ski for outdoor sports equipment.