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Brand Certified

Verizon

4.5
(153 reviews)

Business Details

3116 E. State St, Eagle, ID
83616, United States
(208) 938-9822
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Eagle, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
3116 E. State St, Eagle, ID
83616, United States

Hours

Reviews

4.5
153 reviews
5 stars
131
4 stars
5
3 stars
2
2 stars
0
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful in resolving issues and providing assistance.

Staffing Issues

Several reviews mentioned long wait times and understaffing, leading to frustration among customers.

Sales Practices

There were complaints about aggressive sales tactics, including unwanted charges for protection plans and internet services.

Overall Experience

While many customers had positive experiences, some expressed dissatisfaction with the management and service quality at this location.
  • NB
    Nick Barber
    Jan 26, 2026
    5.0
    Sam did an excellent job. He listen to my needs and applied his excellent product knowledge in providing options for resolving my need. He was quick to offer a price match on an item as the store did not have the exact item to replace what I had. Overall a very present experience. . . We will continue to utilize the Victra store.
  • VR
    Valerie Rudd
    Jan 20, 2026
    5.0
    Maddox was extremely helpful and friendly!
  • KS
    Kit Smith
    Jan 15, 2026
    5.0
    Tyler was absolutely amazing. He was able to solve a problem that AT&T refused too.
  • BL
    Bill Lavin
    Jan 15, 2026
    5.0
    Very helpful and knowledgeable as usual!!!
  • CR
    Chantrey Randall
    Dec 8, 2025
    1.0
    Thank god for Lucas in that store because he atleast mitigated the blow back. I purchased a new phone with my trade in, traded in my wifes phone early, got a watch and tablets figured this could be our christmas present, was told our bill would land around $219, sounds fair and fine to me, told the associate no to pretty much all the additional protection plans and stuff, my wife recalls saying no more than ever saying yes. 29 days later i receive my bill... $866 after i shelled out $600 in taxes when we got our phones. Turns out my plans were upgraded to the $80 plan for each phone which i was not informed of. A $68 protection plan for all devices was added when we said no, and now if i change my plan to our original ones we had before. I loose my trade in value and pay full price for my phone. Im still forking out over $1,000 for 2 phones and a watch, and we had to return the tablets due to the situation at hand. If you're doing a big switch, maybe make sure you are working with the manager or someone who doesnt write down your total on an old envelope, that shouldve been my red flag to begin with.

Frequently Asked Questions About Verizon

What products does Victra - Verizon Authorized Retailer in Eagle, ID offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the operating hours of Victra - Verizon Authorized Retailer in Eagle, ID?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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