Feedback on customer service is mixed; while many customers praised helpful and knowledgeable staff, others reported long wait times and unresponsive employees.
Product Availability
Customers expressed frustration with product availability and issues with online orders not matching in-store stock.
Store Experience
The store environment is generally viewed positively, but some customers noted difficulties in finding assistance and navigating the layout.
Geek Squad Issues
Several reviews highlighted problems with Geek Squad services, including delays and unsatisfactory repairs.
Pricing Concerns
Customers raised concerns about pricing, including issues with price matching and perceived high costs for certain products.
JG
Jarod Glass
2 days ago
5.0
They were nice and helped is by doing their job and so far so good, we'll see,and not to bad of prices compared to other places
HA
Henry Vasquez (Angel)
3 days ago
5.0
Great store, workers are very knowledgeable. Great for Switch accessories as well. With lots of xbox, PlayStation, and Switch controllers to choose from. Decide selection for an overall for all wants and needs for tech.
MM
Mark Milewski
Feb 10, 2026
1.0
Done with Best Buy.
Bought a Wi-Fi router that broke 32 days after purchase. Best Buy WON'T warranty it and TP link-Archer does not return my calls, emails or chats. They finally called and want me to send all the information about the router to them in an email which I have done 3x. At what point is it no longer worth my time over a $75 router? No more Best Buy!
AMAZON it is.
EO
Echo Osso
Jan 29, 2026
1.0
The new 'AI powered' phone answering service is a joke. I am simply trying to ask a question and the AI won't let me get through to speak to a representative. Stop using AI for everything, especially when it doesn't work no matter what I try to say or do to speak to a human being.
CB
Cheri Blumenfeld
Jan 27, 2026
5.0
Great experience, customer service was super helpful in making sure I got what I wanted for my purchase.