Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Caldwell, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
366 reviews
5 stars
310
4 stars
16
3 stars
7
2 stars4
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness and professionalism, while others were criticized for rudeness and lack of knowledge.
Staff Knowledge
Many customers highlighted the staff's knowledge and ability to assist with technical issues, though some reported experiences with unhelpful or uninformed employees.
Positive Experiences
Several customers shared positive experiences with specific employees, noting their patience, friendliness, and willingness to go above and beyond.
Negative Experiences
A number of reviews mentioned negative experiences, including issues with billing, misleading information about services, and long wait times.
Store Environment
The store environment received mixed feedback; while some found it welcoming and efficient, others reported disorganization and poor management.
- CWClaudia WohlfeilOct 3, 20255.0I'm visiting family in Caldwell. When I arrived, I managed to drop my phone on the ground which resulted in the numbers double tapping when trying to enter my passcode. I could not get my phone to power off or restart as I had to enter in my passcode to make that happen. I had my brother-in-law look up the closest Verizon store and I drove over to see if they could assist me. Crystal working at the store managed to help me in about 30 seconds! She was super sweet and taught me how to resolve the issue if it were ever to happen again. I wanted to make sure she has the recognition for being so professional and kind. Great customer service!!
- ASAdolfo SarmientoSep 23, 20251.0This by far the worst Verizon store I have been to . This place has zero customer experience. I've had bad experiences in the past but I thought maybe it got better and decided to give another try . I was wrong maybe the problem is management. Will never return to this store again
- JRJeff RathkeJul 21, 20255.0Amazing service. Thank you Kimberly A!
- JPJames PJul 18, 20255.0I came here a few days ago for technical support. I had been trying for days to resolve an issue with the 800# team but to no avail. Finally in frustration I came here and I'm so very glad I did. The delightful young lady who helped me was named Kim and I really can't say enough to praise her for her excellence. In every respect she made my visit enjoyable and successful. She listened attentively and took notes as I described my issue and she truly went way above and beyond to fix the problem quickly and completely. She also has an awesome personality and a great sense of humor as well. Not only did she provide exceptional service but she made me laugh and smile the whole time. I hope that the management at this store recognizes the treasure they have in Kim and I hope they reward her for the value and the excellence she brings to their business. 5 stars aren't enough for Kim! Thank you for making my day
- BKBailey KeyJul 15, 20251.0The staff were nice when my spouse went in, but they lied about services and products. They got my spouse to buy a watch and lied about the promotional credit. Then we returned it and they charged us money to return it, less than 2 days later. Then we found out that we were suddenly enrolled in two new services and being charged for things we didn’t sign up for. After going to a different store (an actual corporate store), they informed us that this happened often at this store. Apparently their commission numbers aren’t necessarily affected by returns after a certain period, so they use that to their benefit. Just go find a corporate store instead.
Frequently Asked Questions About Verizon
What products and brands are available at Verizon in Caldwell, ID?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands.
What are the store hours for Verizon in Caldwell?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does Verizon in Caldwell offer in-store pickup services?
Yes, Verizon offers in-store pickup services for customers.
What payment options does Verizon accept?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle my old electronics at Verizon in Caldwell?
Yes, Verizon provides electronics recycling services at this location.
Does Verizon Caldwell provide free Wi-Fi for customers?
Yes, the store offers free Wi-Fi for guests while visiting.
Where is Verizon located in Caldwell, ID?
Verizon is located at 5210 Cleveland Blvd, Ste 101, Caldwell, ID 83607.
What nearby places can customers visit when they come to Verizon in Caldwell?
Customers can visit nearby spots like Fairy Nails and Spa for relaxation, Panda Express for quick dining, and The UPS Store for shipping and printing services.
Are there other telecommunications stores near Verizon in Caldwell?
Yes, GoWireless Verizon Premium Retailer and a Sprint Store are nearby, offering alternative options for mobile and telecommunications needs.
Can visitors combine their trip to Verizon with beauty or grooming services nearby?
Absolutely; stores like Glamorous Styles Salon LLC, Sport Clips Haircuts Caldwell, and Libra Beauty Bar are close, making it convenient to enjoy beauty services before or after visiting Verizon.