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Verizon

4.7
(272 reviews)
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Business Details

2161 Overland Ave, Burley, ID
83318, United States
(208) 678-5800
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Burley, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2161 Overland Ave, Burley, ID
83318, United States

Hours

Reviews

4.7
272 reviews
5 stars
240
4 stars
11
3 stars
6
2 stars
3
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Karessa, Adrian, and Deven.

Efficiency

Several reviews highlighted quick service and efficient problem resolution, with customers noting that issues were fixed in a timely manner.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, including slow service and issues with billing or hidden charges.

Store Environment

The store was described as clean and welcoming, contributing to a positive shopping experience for many customers.
  • CD
    Charles Driscoll
    Jan 10, 2026
    5.0
    Fixed in an hour, what 3 days corporate Verizon couldn't fix
  • JS
    Joel Smith
    Dec 26, 2025
    5.0
    The customer service person did a great job. Very kind, professional and personable. Very helpful.
  • RS
    Riley Sessions
    Oct 28, 2025
    5.0
    Raul was great to work with. Very professional and helpful.
  • PW
    Piper Wilson
    Oct 6, 2025
    5.0
    We had such a good experience purchasing our new phones! Adrian was so patient with us! He walked us through pricing he wrote down everything so we could see it on paper! We were transferring numbers and it ended up taking a little bit longer than we expected but Adrian was super kind and made sure we were well taken care of by staying late regardless of closing hours! We appreciate him and Verizon thank you guys!:)
  • LB
    L A Hardy (JTCS Buildings)
    Jun 11, 2020
    2.0
    Not a fan
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Certified February 22, 2026Yext Knowledge Graph
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