Business Details
3621 S Federal Way, Boise, ID
83705, United States
Certified by Verizon • Feb 22, 2026
(208) 319-5551
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Boise, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.6
386 reviews
5 stars
330
4 stars
19
3 stars
9
2 stars3
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting employees like Nick, Jake, and Mick.
Long Wait Times
Several reviews mentioned long wait times, often exceeding an hour, indicating a need for more staff during busy periods.
Sales and Promotions
Customers expressed frustration over unclear promotions and unexpected fees, suggesting a lack of transparency in pricing and offers.
Overall Experience
While many customers had positive experiences, there were notable complaints about service inconsistencies and dissatisfaction with certain staff members.
- CLCraig LeymasterFeb 16, 20265.0Michael did a fantastic job in describing the various options available & was very patient & adept in setting up my new iPhone. I give him my highest praise & recommendation.
- DMdeanne mannFeb 14, 20265.0If you need a new phone, stop in and see Michael. He is extremely helpful, knowledgeable, and pleasant to work with. He made upgrading my iPhone super easy!
- CWcolby woodFeb 14, 20261.0I own a construction company so I am well aware that I am hard on my phones. That being said I add insurance to everything. Come to find out, when my last phone with Verizon indefinitely broke, it wasn’t insured and they couldn’t add it after the fact. I walked in to upgrade my phone last month and I made it very clear, multiple times, that I needed and wanted to add insurance. I had him triple check on the final payment screen that there was insurance added. They literally told Me where to go if I need to repair my phone or Put in a claim. Lo and behold, Verizon almost screwed me again, no insurance on the phone. This is the second, different Verizon store to do that to me now. Not sure what the disconnect is but it’s not ok.
- MLMaria LopezFeb 8, 20265.0The Verizon rep was super patient and helpful.
- LCLisa St ClaireJan 27, 20265.0We have worked with Mick Anderson on our last 3 new phones and he is wonderful to work with. He is knowledgable, kind, patient and provides excellent customer service which is very rare these days! Give this man a raise!
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Certified February 22, 2026Yext Knowledge Graph
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