Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Boise, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
380 reviews
5 stars
326
4 stars
19
3 stars
9
2 stars3
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and friendly, with specific mentions of employees like Nick, Jake, and Mick providing excellent service.
Wait Times
Several reviews noted long wait times, often exceeding an hour, which detracted from the overall experience.
Promotions and Billing Issues
Multiple customers expressed frustration with unclear promotions and unexpected charges, leading to dissatisfaction with the billing process.
Store Management
There were complaints about the lack of management presence during busy times and issues with staff not being adequately trained or informed.
- AAAPLEXIFIED3 days ago1.0I would give less than one star but in general I absolutely hate verizon in every aspect so far.
- CKCarolyn King3 days ago4.0Michael was polite, knowlegeable, and worked hard to get our new iphone going. Getting the phone set up with Verizon was frustrating and took two hours to get corrected. Verizon needs to improve this!!!
- JCJose CabralJan 1, 20265.0The assistant was very familiar with details, professional, and attentive to my options and needs.
- JRJim ReedDec 16, 20255.0Mick Anderson at the Federal Way store in Boise was awesome. I’m saving his contact information. He is knowledgeable, thoughtful, considerate of my lack of tech skills. I asked him if he was the manager because he has such a great way with everyone who enters the store. If I had a firm, I’d be recruiting him.
- ASAleks SlicnerDec 15, 20255.0We had our home phone provider set up by Mick. He was incredibly helpful and patient with a couple problems that we had and was more than happy to help. It was abnormally busy on Sunday and he was able to help many people at once and work through the lines. Would definitely go back to have mick help me!
Frequently Asked Questions About Verizon
What products does Verizon Boise offer?
Verizon Boise offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What brands are available at Verizon Boise?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Incipio.
What are the store hours for Verizon Boise?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon Boise offer in-store pickup for online orders?
Yes, Verizon Boise provides in-store pickup services for customers.
What payment options are accepted at Verizon Boise?
Verizon Boise accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
How can I schedule an appointment or service at Verizon Boise?
You can schedule services and appointments through the My Verizon app or by using the quick link provided on their site.
What languages are spoken at Verizon Boise?
English and Spanish are spoken at Verizon Boise to assist customers.
What nearby places can I visit after shopping at Verizon Boise?
After visiting Verizon Boise, you can enjoy nearby places such as Crumbl Cookies for desserts, IHOP for breakfast or brunch, or Zamzows Lawn, Garden, & Pet store for home and garden needs.
Are there any nearby services for phone repair close to Verizon Boise?
Yes, uBreakiFix is a nearby electronics and mobile phone repair shop close to Verizon Boise, convenient for repair needs.
What nearby options are available for wellness and fitness near Verizon Boise?
Nearby you can find HOTWORX, a yoga and gym studio, as well as GNC Live Well for vitamins and supplements, supporting your wellness and fitness goals.