Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Boise, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
368 reviews
5 stars
317
4 stars
17
3 stars
9
2 stars3
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and friendly, with specific mentions of employees like Nick, Jake, and Andrew.
Wait Times
Several reviews noted long wait times, often exceeding an hour, which detracted from the overall experience.
Promotions and Pricing
There were mixed reviews regarding promotions, with some customers expressing frustration over undisclosed fees and issues with promotional deals.
Store Management
Some customers reported dissatisfaction with the management's responsiveness and handling of issues, particularly regarding promotions and customer complaints.
Product Knowledge
Staff were frequently described as knowledgeable about products and services, helping customers make informed decisions.
- MMMikeOct 21, 20255.0I am amazed at how diligent and expertly Nathan is at this Verizon store. He is truly an asset to Verizon and Victra. You guys should do everything you can to never lose him.
- MLMary LottOct 21, 20255.0Michael A. at the Federal Way Verizon store is awesome. Very patient, knowable, and kind. It made the visit to get my phone repaired and updated painless. I appreciate him so much!
- FRFlorina RossOct 15, 20255.0Michael was very patient and helpful explaining EVERYTHING well! Polite, professional and knowledgeable!
- MAMarolynn AntramOct 8, 20255.0Michael was fantastic! He is at the Federal Way store. Could not ask for a better experience!
- GRGreg W. RobertsSep 30, 20255.0Michael was the best customer service provider I’ve ever worked with! 6 stars if possible!!
Frequently Asked Questions About Verizon
What products does Verizon Boise offer?
Verizon Boise offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What brands are available at Verizon Boise?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Incipio.
What are the store hours for Verizon Boise?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon Boise offer in-store pickup for online orders?
Yes, Verizon Boise provides in-store pickup services for customers.
What payment options are accepted at Verizon Boise?
Verizon Boise accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
How can I schedule an appointment or service at Verizon Boise?
You can schedule services and appointments through the My Verizon app or by using the quick link provided on their site.
What languages are spoken at Verizon Boise?
English and Spanish are spoken at Verizon Boise to assist customers.
What nearby places can I visit after shopping at Verizon Boise?
After visiting Verizon Boise, you can enjoy nearby places such as Crumbl Cookies for desserts, IHOP for breakfast or brunch, or Zamzows Lawn, Garden, & Pet store for home and garden needs.
Are there any nearby services for phone repair close to Verizon Boise?
Yes, uBreakiFix is a nearby electronics and mobile phone repair shop close to Verizon Boise, convenient for repair needs.
What nearby options are available for wellness and fitness near Verizon Boise?
Nearby you can find HOTWORX, a yoga and gym studio, as well as GNC Live Well for vitamins and supplements, supporting your wellness and fitness goals.