Verizon

4.6
381 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Boise, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
3621 S Federal Way, Boise, ID
83705, United States

Hours

Reviews

4.6
380 reviews
5 stars
326
4 stars
19
3 stars
9
2 stars
3
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, helpful, and friendly, with specific mentions of employees like Nick, Jake, and Mick providing excellent service.

Wait Times

Several reviews noted long wait times, often exceeding an hour, which detracted from the overall experience.

Promotions and Billing Issues

Multiple customers expressed frustration with unclear promotions and unexpected charges, leading to dissatisfaction with the billing process.

Store Management

There were complaints about the lack of management presence during busy times and issues with staff not being adequately trained or informed.
  • AA
    APLEXIFIED
    3 days ago
    1.0
    I would give less than one star but in general I absolutely hate verizon in every aspect so far.
  • CK
    Carolyn King
    3 days ago
    4.0
    Michael was polite, knowlegeable, and worked hard to get our new iphone going. Getting the phone set up with Verizon was frustrating and took two hours to get corrected. Verizon needs to improve this!!!
  • JC
    Jose Cabral
    Jan 1, 2026
    5.0
    The assistant was very familiar with details, professional, and attentive to my options and needs.
  • JR
    Jim Reed
    Dec 16, 2025
    5.0
    Mick Anderson at the Federal Way store in Boise was awesome. I’m saving his contact information. He is knowledgeable, thoughtful, considerate of my lack of tech skills. I asked him if he was the manager because he has such a great way with everyone who enters the store. If I had a firm, I’d be recruiting him.
  • AS
    Aleks Slicner
    Dec 15, 2025
    5.0
    We had our home phone provider set up by Mick. He was incredibly helpful and patient with a couple problems that we had and was more than happy to help. It was abnormally busy on Sunday and he was able to help many people at once and work through the lines. Would definitely go back to have mick help me!

Frequently Asked Questions About Verizon

What products does Verizon Boise offer?

Verizon Boise offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What brands are available at Verizon Boise?

Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Incipio.