Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Boise, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
391 reviews
5 stars
348
4 stars
9
3 stars4
2 stars5
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly mentioning individuals like Austin, Sean, and Lisa for their exceptional service.
Negative Experiences
Several reviews highlighted poor service experiences, including long wait times, rude staff, and unresolved issues, leading to frustration among customers.
Knowledge and Assistance
Customers appreciated the knowledgeable staff who provided clear explanations and assistance with phone upgrades and account issues.
Store Environment
Some reviews noted that the store was understaffed at times, leading to delays and a feeling of being neglected by employees.
- CRChris RiveraNov 30, 20255.0Prompt and professional service, very patient and kind
- NCNatasha CoriaNov 22, 20251.0I came here to get a receipt and the guys didn't even look my way. An when another guy walked it who coincidentally was white he immediately helped.
- MAMarla ArchibaldOct 28, 20255.0Cyrus, our customer service associate, was very helpful and helped us get some charges off that we had occurred via phone when we were setting up an additional line. He also was able to get us an iPad, which we needed. We were glad he was our customer service rep. Now all the negative we hear about Verizon seem to not be true in our case.
- DRDanny RobinsonSep 21, 20255.0I really love going to Casey’s Verizon store near Emerald Street in Boise. He was helpful and instrumental in getting our iPhones and Apple Watches set up. Beat service ever from Verizon.
- LHLee HammySep 10, 20255.0Best service ever at Verizon!!! Only place to go!! Thanks Austin and Vee
Frequently Asked Questions About Verizon
What types of products does Verizon at 7859 W Emerald St offer?
This Verizon location offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Samsung, Apple, Motorola, and Google.
What are the operating hours for Verizon in Boise, ID?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Can I pick up my online order in-store at Verizon 7859 W Emerald St?
Yes, in-store pickup is available at this Verizon location.
What payment methods does Verizon on 7859 W Emerald St accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does this Verizon store offer device protection and accessories?
Yes, they provide accessories as well as device protection services.
How can I contact Verizon at this location?
You can call them at +1 208-321-4866 or email Info@victra.com for inquiries.
Is free Wi-Fi available at the Verizon store on W Emerald St?
Yes, the store offers free Wi-Fi to customers.
Are there any nearby restaurants where I can eat before or after visiting Verizon?
Yes, nearby dining options include Applebee's Grill + Bar, IHOP for breakfast and brunch, and NASCAR Refuel which is a burger restaurant.
What leisure activities are close to Verizon at 7859 W Emerald St?
Nearby you can visit Fly! Boise, a circus themed attraction, or GolfTEC for golf instruction and sporting goods.
Are there hotels close to Verizon on Emerald St for out-of-town customers?
Yes, nearby hotels include Fairfield Inn & Suites by Marriott Boise West and La Quinta Inn & Suites Boise Towne Square, convenient for out-of-town visitors.