Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Boise, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
388 reviews
5 stars
346
4 stars
9
3 stars4
2 stars5
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members, particularly mentioning individuals like Austin, Victoria, and Sean for their exceptional service.
Negative Experiences
Several reviews highlighted poor customer service experiences, including long wait times, rude staff, and unresolved issues, leading to frustration among customers.
Store Environment
While some customers appreciated the friendly atmosphere, others reported understaffing and a lack of urgency from employees, impacting their overall experience.
Product Knowledge
Customers frequently noted the staff's expertise in explaining products and services, which contributed positively to their purchasing decisions.
Mixed Reviews
Overall, experiences varied significantly, with some customers expressing satisfaction and loyalty, while others vowed to take their business elsewhere due to negative interactions.
- MAMarla ArchibaldOct 28, 20255.0Cyrus, our customer service associate, was very helpful and helped us get some charges off that we had occurred via phone when we were setting up an additional line. He also was able to get us an iPad, which we needed. We were glad he was our customer service rep. Now all the negative we hear about Verizon seem to not be true in our case.
- DRDanny RobinsonSep 21, 20255.0I really love going to Casey’s Verizon store near Emerald Street in Boise. He was helpful and instrumental in getting our iPhones and Apple Watches set up. Beat service ever from Verizon.
- LHLee HammySep 10, 20255.0Best service ever at Verizon!!! Only place to go!! Thanks Austin and Vee
- CHCody HinshawAug 23, 20251.0Avoid this store at all costs. 5 hours total spent in the store and got screwed on my bill. Also paid them $270 at the end of it and Verizon has no record of it. Now my bill is more than doubled. All I did was add a line and went to a business account which I was told was a better deal.
- LNLillian NopeJul 25, 20255.0Trevor was very helpful and knowledgeable of the different products and best value for my plan. I appreciate he’s customer service
Frequently Asked Questions About Verizon
What types of products does Verizon at 7859 W Emerald St offer?
This Verizon location offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Samsung, Apple, Motorola, and Google.
What are the operating hours for Verizon in Boise, ID?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Can I pick up my online order in-store at Verizon 7859 W Emerald St?
Yes, in-store pickup is available at this Verizon location.
What payment methods does Verizon on 7859 W Emerald St accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does this Verizon store offer device protection and accessories?
Yes, they provide accessories as well as device protection services.
How can I contact Verizon at this location?
You can call them at +1 208-321-4866 or email Info@victra.com for inquiries.
Is free Wi-Fi available at the Verizon store on W Emerald St?
Yes, the store offers free Wi-Fi to customers.
Are there any nearby restaurants where I can eat before or after visiting Verizon?
Yes, nearby dining options include Applebee's Grill + Bar, IHOP for breakfast and brunch, and NASCAR Refuel which is a burger restaurant.
What leisure activities are close to Verizon at 7859 W Emerald St?
Nearby you can visit Fly! Boise, a circus themed attraction, or GolfTEC for golf instruction and sporting goods.
Are there hotels close to Verizon on Emerald St for out-of-town customers?
Yes, nearby hotels include Fairfield Inn & Suites by Marriott Boise West and La Quinta Inn & Suites Boise Towne Square, convenient for out-of-town visitors.