Business Details
7859 W Emerald St, Boise, ID
83704, United States
Certified by Verizon • Feb 22, 2026
(208) 321-4866
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Boise, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
396 reviews
5 stars
351
4 stars
10
3 stars4
2 stars5
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly mentioning individuals like Austin, Sean, and Lisa for their exceptional service.
Negative Experiences
Several reviews highlighted poor service experiences, including long wait times, rude staff, and unresolved issues, leading to frustration among customers.
Knowledge and Support
Customers appreciated the knowledge and support provided by staff, especially in helping with phone upgrades and account management.
Store Environment
Some reviews mentioned the store being understaffed or employees being distracted, which negatively impacted customer service.
- RWRobert WeiselJan 14, 20265.0Mike was amazing I for the first time in my entire life broke my phone he was gentle kind and super helpful you should give him a raise and send them to Hawaii
- CRChris RiveraNov 30, 20255.0Prompt and professional service, very patient and kind
- NCNatasha CoriaNov 22, 20251.0I came here to get a receipt and the guys didn't even look my way. An when another guy walked it who coincidentally was white he immediately helped.
- MAMarla ArchibaldOct 28, 20255.0Cyrus, our customer service associate, was very helpful and helped us get some charges off that we had occurred via phone when we were setting up an additional line. He also was able to get us an iPad, which we needed. We were glad he was our customer service rep. Now all the negative we hear about Verizon seem to not be true in our case.
- DRDanny RobinsonSep 21, 20255.0I really love going to Casey’s Verizon store near Emerald Street in Boise. He was helpful and instrumental in getting our iPhones and Apple Watches set up. Beat service ever from Verizon.
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Certified February 22, 2026Yext Knowledge Graph
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