Verizon

Reviews

• TZ

  Travis Ziemer

  4 days ago
  1.0
  Never again. I went into the store looking to upgrade to a newer phone. After twenty minutes of being talked to about new plans, I stated that I was confused why we weren’t talking about the upgraded phone I was in the store looking for. At which point the employee ended all communication and stated that “we are done here.” When asking for clarification on what exactly was happening, we were told to go shop elsewhere, and essentially kicked out of the store. If you can’t handle a simple question, maybe you shouldn’t be in customer service. Find a new profession and we will shop elsewhere. NEVER SHOP AT THIS LOCATION!!!
• JH

  Jessica Harris

  Feb 12, 2026
  2.0
  It's not that I dislike it it's the fact that every Verizon that I go to they all say go to a different one You go to that one and they say oh you got to get a new phone We need to get this done or that done or and you leave with no answers The people were friendly and nice I just felt like I didn't get any answers that's it have a good day staff was cool
• KT

  Kim Taylor

  Feb 9, 2026
  1.0
  I have been a Verizon customer for over 10 years. While my current account reflects 10 years, I was previously on my ex-husband’s account for several years prior. I have had my Verizon phone number for more than 20 years. It began as my personal line and, about 10 years ago, became my office cell phone. Despite this, I have kept the account in my personal name. On Tuesday, February 3, 2026, I contacted Verizon to add a line to my existing account. The change was made and initially everything appeared to be working properly. However, approximately 24 hours later, my original phone number—one I have had for over 20 years—was disconnected in the middle of a phone call. It remains disconnected today. I immediately contacted Verizon and was told the issue would be resolved within 12 to 24 hours. That did not happen. I called again and have continued calling ever since. Beginning Thursday, February 5, I started actively trying to resolve this issue. Since then, I have logged 19.4 hours of documented phone calls with Verizon, which can be verified through my Verizon phone records. In addition to the excessive hold time, I have experienced 11 hang-ups, including three occasions where I was disconnected after being on the line for more than an hour and a half, with no return call. I've spoken to every tier from customer service, activation, tiers 1-4, supervisors, store managers, etc. Still NOTHING. I have been transferred countless times without notice to incorrect departments, only to be disconnected again—often 30 to 50 minutes into the call. To date, I have spoken with 51 representatives: 48 by phone and 3 in person. On Friday, February 6, after several hours on the phone with Verizon again, I was told I needed to visit a Verizon store. On Saturday, February 7, I drove to the nearest Verizon store, which is one hour each way from my home. After spending 40 minutes there, I was directed to a corporate location another 20 minutes away. This resulted in a one-hour-and-twenty-minute drive each way. I spent an additional 1 hour and 40 minutes at that location, only to be told I needed to return the following day. On Sunday, February 8, I returned and spent another 1 hour and 45 minutes at the corporate store. Despite all of this time and effort, nothing has been resolved, and I still do not have a working phone. This situation is unacceptable. In addition to the calls and in-person visits, I have received 34 (junk) confirmation texts and 46 (junk) emails from Verizon regarding this issue. Despite all of this activity, I remain without service and without meaningful assistance. I am being passed around without anyone taking responsibility to fix the problem. My phone is essential to both my personal life and my business. I need my number restored and my service fully functional immediately. Who do I contact? What do I do? I am getting no where and this is costing me money. I have invested an extraordinary amount of time and effort trying to fix a problem that should never have occurred.
• AB

  Andrew Boice

  Feb 7, 2026
  5.0
  Got excellent help and customer service from Waylon. Good experience this time time compared to previous visits
• RB

  Rebecca Beard

  Jan 21, 2026
  1.0
  Do not go to this store if you want things done right. I tried upgrading today, went without a phone for 4hours so the transfer of service was done properly. They gave me my new phone and rushed me out bc they were near closing. My appointment as at 3pm, they were rushing me out at 6:30 and assured me that my phone transfer was complete. Drove home, no service. Had to drive somewhere with internet to talk to an agent through My Verizon only to be told after another hour and a half this transfer needs to be done in store. So now I have to go in tmw and take a day off to get my phone up and running like normal. I have to take money out of my own pocket to take an extra day off to finish an ordeal that this store was incompetent to complete in a 4 hr window. Pathetic. Don’t waste your time here. Just do everything online if you can. I thought I’d be saving time bc I didn’t have to mail in my old device blah blah blah. Did not save any steps. I wasted my only day off, have to drive back tmw morning, take time off work, lose out on money before going on a trip and pray it won’t take another 4 hrs hours to lead nowhere. Depending on how tmw goes and based on how things went today, I’ll most likely have to change service to a new provider. It shouldn’t this complicated.

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