Verizon

Reviews

• ML

  matthew lewis

  4 days ago
  1.0
  So in fairness this started at a Verizon retailer not the hub. I gave up my grandfathered plan with Verizon to upgrade and get a new phone and add a line for a smart watch. We live in a remote location in the mountains one of the reasons we decided to upgrade was the rep told us that Verizon has satellite texting like tmobile, turns out thats not accurate, you have to find a satellite i went with this service incase something happens and instead we have to run around like the old Verizon commercials trying to find reception, but thats not even complaint number one. I was told that the smart watch works independently which is why I pay for a seperate line. The smartwatch has not worked separately. After realizing that several things I was told were incorrect I went to the hub instead of the retailer. They said everything I was told was correct, took a look at the watch and said it just needs to connect they tried to set it up but told me since my phone was still in range it was trying to feed off of that but once separated it would work. Well I leave get home leave my phone inside and you guessed it watch doesnt work. So today I have to drive all the way down again, back to the hub, the rep greets me and says I have to provide ID in order to get help on my account. Pretty frustrating but whatever go back get my ID and at that point I ask to speak to a manager. Manager was helpful and we spent an hour on the phone with customer service trying to trouble shoot. I forgot to mention they tell me if I want help I have to purchase insurance and file a claim. Are you kidding for a manufacture defect which is a warranty issue! So im working with customer service and the manager says that hes going to get food and just leaves, customer service requested information and asked to speak to the manager and I had to sit there and say he left.. how embarrassing that I have to speak for a manager at a store I dont work at, that im supposed to be a customer of. I've been with Verizon for over ten years and have recommended countless friends. I am beyond frustrated that I was treated this way and even more frustrated that I am paying for a service that doesnt work!!!! Then im told if I want to cancel theres a fee. I dont know how else to escalate this but and I know there have been a couple that tried to help but I really think Verizon needs to make this right.
• JF

  Julia Fin

  Nov 6, 2025
  5.0
  John was very pleasant patient and helpful in resolving some issues with setting up a new phone. Thank you John!
• NM

  Nathalie Matteo

  Nov 5, 2025
  5.0
  Thank you to John for the great service he gave me today with port in lines and IPhone. 5 stars services friend!
• JG

  J G

  Oct 26, 2025
  1.0
  Had been with this company for a little more than 10 years and had to finally pull the plug with them . Every single time I tried to do anything.. literally anything.. walked away feeling utterly disappointed.. 1. upgrade to new "free" phone (definitely not free just a manipulation on wording to make people feel like they are getting something they are not) 2. Adding 5G home internet, then canceling said home internet.. due to poor connectivity and didn't really seem to give me any more that my previous provider. This alone took them a little over 3 months to disconnect the service, after repeated calls and submitting multiple tickets. 3. Turning my phone back on, it was turned off, as I refused to pay for the previously mentioned home internet as I requested it be disconnected two months prior. I went in to the store front to try an clear things up and was given a speech of they can't do anything but sell product. Only service they provided was to give me a card with a phone number to call.. (mind you my phone has been disconnected) and of course they didn't have a phone that I could use (in a phone store) 4. Forget about calling customer service. You are alerted that you will be charged a "small fee" to speak with an actual human. I thought part of your mobile service package was actual customer service? Apparently not with verizon. Meawhile the free customer service AI bot is absolutely no help and wouldn't assist with anything more that "pay your bill" and "forgot password" when the problem wasn't a forgotten password. It was a lack of mobile service therefore no mobile wifi meaning i literally could not log in. Just repeatedly got a 404 error saying couldnt connect to server. There are so many alternative options than this company, that provide equal mobile service and excellent customer service for free.. would not recommend this company to anyone. It appears to me that all they care about the new customer. Absolutely nothing for a customer that has been loyal for over a decade..
• OM

  OSA MAH

  Sep 12, 2025
  5.0
  My favorite phone store in town Staff are always nice Update after i got scammed and got told they can’t help and i have to call customer support that i wasted all day with them and still not sure if it will be fixed the update below 👇🏼 TAKE THIS FREE ADVICE, DO NOT GO TO THIS VERIZON STORE I rarely leave this kind of negative review If it happened and you have no other choice please make sure to video record whatever deal they make with you, they don’t give a shit about you all they care about is to close deal and charge you money, i had to go in a loop for hours and hours to get my issue fixed that one of their representatives did to my account, THEY WILL SCAM YOU EASY, AGAIN DO NOT GO HERE

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