Verizon

Reviews

• KM

  Kehly molloy

  2 days ago
  1.0
  I've been a Verizon customer for almost 2 decades but my experience at this store has me questioning my continued business. I completed a trade in/new phone offer with both the new phone pick up and old phone trade in at this store. The new phone pick up went great, but when I came back to turn in my old device the customer support was some of the worst I've ever experienced. The employee helping me could not find my trade in (despite having an order number and active trade in, in my Verizon account). So, instead of offering any solutions he told me to call and get a shipping label. As I had already driven 30 minutes to drop off my phone, I wanted to know why I could not complete my in store return and asked to speak to a manager. He then had me wait 10 minutes and proceeded to come back out without any management support. He told me again he wasn't going to help me, I needed to call and get a shipping label. I then left, very frustrated, and called customer service (which took another hour of my time). It turns out that he likely could have quickly processed a cancelation and re issued a new trade in. Long story short, this store has lost my business moving forward and I would caution others as well.
• CC

  Chris Causevic

  Dec 27, 2025
  1.0
  Horrible. I just stood waiting for an assistant for 30 minutes with no one in front of me in line. Just waiting while they messed around.
• AA

  Anmar Abdullah

  Dec 12, 2025
  5.0
  December deals for business!
• SK

  Sean Kunkler

  Dec 3, 2025
  5.0
  Shoutout to Jose Garcia for helping us get a billing issue fixed. He took the time to walk me through everything and made sure I understood our bill and got the issue cleared up. During such a busy time in such a high volume store I really appreciated his patience and professionalism.
• ML

  matthew lewis

  Nov 19, 2025
  1.0
  So in fairness this started at a Verizon retailer not the hub. I gave up my grandfathered plan with Verizon to upgrade and get a new phone and add a line for a smart watch. We live in a remote location in the mountains one of the reasons we decided to upgrade was the rep told us that Verizon has satellite texting like tmobile, turns out thats not accurate, you have to find a satellite i went with this service incase something happens and instead we have to run around like the old Verizon commercials trying to find reception, but thats not even complaint number one. I was told that the smart watch works independently which is why I pay for a seperate line. The smartwatch has not worked separately. After realizing that several things I was told were incorrect I went to the hub instead of the retailer. They said everything I was told was correct, took a look at the watch and said it just needs to connect they tried to set it up but told me since my phone was still in range it was trying to feed off of that but once separated it would work. Well I leave get home leave my phone inside and you guessed it watch doesnt work. So today I have to drive all the way down again, back to the hub, the rep greets me and says I have to provide ID in order to get help on my account. Pretty frustrating but whatever go back get my ID and at that point I ask to speak to a manager. Manager was helpful and we spent an hour on the phone with customer service trying to trouble shoot. I forgot to mention they tell me if I want help I have to purchase insurance and file a claim. Are you kidding for a manufacture defect which is a warranty issue! So im working with customer service and the manager says that hes going to get food and just leaves, customer service requested information and asked to speak to the manager and I had to sit there and say he left.. how embarrassing that I have to speak for a manager at a store I dont work at, that im supposed to be a customer of. I've been with Verizon for over ten years and have recommended countless friends. I am beyond frustrated that I was treated this way and even more frustrated that I am paying for a service that doesnt work!!!! Then im told if I want to cancel theres a fee. I dont know how else to escalate this but and I know there have been a couple that tried to help but I really think Verizon needs to make this right.

Frequently Asked Questions About Verizon