Geek Squad

Reviews

• MA

  Maria Andrade

  Jun 22, 2025
  1.0
  Service is good but impossible to get any follow up if you don't get the technicians number
• SS

  Sam Sumpter

  Jan 4, 2025
  1.0
  even if you have an appointment, expect to wait 20-30 minute before your appointment can be completed! there got to be a long line and my service continually got interrupted because the guy had to set up appointments for people who didn’t have one! also, they told me it would be 3-4 hours max to repair my phone screen. in total it was more than 24! do not plan on getting your phone back the same day! not necessarily the biggest issue but definitely a nuisance. i chose here because apple care said they would cover it, but i would definitely not recommend. the people are nice but the whole thing is very disorganized and time consuming.
• RT

  Rachel Tews

  Jan 10, 2024
  2.0
  I took my laptop in because it wouldn't charge, and they told me it would be almost $500 to fix it. They plugged it into their C charger, and it wouldn't charge. They told me they would have to send it off, and I would need to leave a deposit that is non refundable. I went and got a second opinion, and it turns out I just needed a different charger. $30. They were wonderful people and super nice. But I wish they had a little bit more knowledge. This could have cost me weeks of time and lots of money.
• RN

  Roy Newer

  Sep 28, 2023
  5.0
  If you didn't already know, you don't have to buy an electronic item (especially computers) for Best Buy in order to get Geek Squad support! I've been associated with computers since the mid 1980s and Geek Squad is by far the best support group that I have seen and worked with in getting viruses off my computer! You can get one time support or obtain a yearly (I think the best option) support. Ever in question, give them a call!!!
• AG

  Annette Guidry

  Dec 30, 2018
  5.0
  Quick fix, sometimes just a kind courtesy overlook from Best Buy Geeks will fix your computer. Solution was simple, and I wasn't charged! Overjoyed to have my computer working again, for free!

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