Geek Squad

3.5
61 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
8363 W Franklin Rd, Boise, ID
83709, United States

Hours

Reviews

3.5
61 reviews
5 stars
33
4 stars
4
3 stars
2
2 stars
3
1 star
19
  • HN
    Heather Norris
    Aug 12, 2025
    1.0
    You can only get in touch with India when you call the local store. I just wanted to know if I could talk to a local employee about if they had a product on their shelf and they can answer me. I guess Target, Walmart, Fred Meyer's, ect would rather have my business. When I tried Geek Squads number, it went to India under Best Buy. So, now even for local service, you can't call direct.
  • MA
    Maria Andrade
    Jun 22, 2025
    1.0
    Service is good but impossible to get any follow up if you don't get the technicians number
  • RT
    Rachel Tews
    Jan 10, 2024
    2.0
    I took my laptop in because it wouldn't charge, and they told me it would be almost $500 to fix it. They plugged it into their C charger, and it wouldn't charge. They told me they would have to send it off, and I would need to leave a deposit that is non refundable. I went and got a second opinion, and it turns out I just needed a different charger. $30. They were wonderful people and super nice. But I wish they had a little bit more knowledge. This could have cost me weeks of time and lots of money.
  • RN
    Roy Newer
    Sep 28, 2023
    5.0
    If you didn't already know, you don't have to buy an electronic item (especially computers) for Best Buy in order to get Geek Squad support! I've been associated with computers since the mid 1980s and Geek Squad is by far the best support group that I have seen and worked with in getting viruses off my computer! You can get one time support or obtain a yearly (I think the best option) support. Ever in question, give them a call!!!
  • AG
    Annette Guidry
    Dec 30, 2018
    5.0
    Quick fix, sometimes just a kind courtesy overlook from Best Buy Geeks will fix your computer. Solution was simple, and I wasn't charged! Overjoyed to have my computer working again, for free!

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy offer at 8363 W Franklin Rd, Boise?

Geek Squad offers tech repair, setup, and support services. Customers can schedule service in store or online.

What are the operating hours of Geek Squad in Boise?

Geek Squad is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.