The staff is is very helpful. In the past the store has been less than they could have been with warranty issues and like so many brick and mortar stores, not competitive with online prices. In many places these days stores are matching online or competitive prices. They were not. Marry that with warranty support and it's down to if you need it now at any price then okay. Be happy for the convenience.
CM
Colleen Marriott
6 days ago
1.0
6 to 8 people standing behind a desk, good luck getting anybody to help or better yet anyone who knows anything
RR
R Reed
Feb 20, 2026
5.0
Had install service performed, I was late showing up-no problem-but I did call and let them know. Fast work, professional, courteous, and not to ling of a wait after purchase,about 2 weeks.
DF
Daniel Farberoff
Feb 12, 2026
1.0
Some bald Caucasian guy wearing a different color shirt (gray, not blue) earned this store a 1 star by not managing the checkout line effectively and leaving just me unattended. Good job, will never buy Best Buy again, and if I have to DEFINITELY not at this store.
DB
Dorie Bjorgum
Feb 12, 2026
5.0
My daughter, a student at BSU, came into the store the morning of 2/12/26 in tears because she had dropped her computer and the screen was unrepairable. She had to purchase a new computer in order to do homework and all that fun stuff. The worker there in the computer section was so beyond helpful. He helped her choose the right computer for all her school needs and within budget. She didn't get his name, but as a parent out of state, we are truly grateful for all his help. He told her that his goal was to make sure she left the store smiling and not in tears. Thank you kind soul, whoever you are!
What types of products can I find at Best Buy on 8363 W Franklin Rd?
You can shop TVs, computers, appliances, and more at Best Buy on 8363 W Franklin Rd.
What are the store hours for Best Buy in Boise, ID?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does Best Buy in Boise offer curbside pickup service?
Yes, Best Buy offers curbside pickup service for customer convenience.
Is the Best Buy store on W Franklin Rd wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Does the Best Buy location provide repair and Geek Squad services?
Yes, Best Buy provides service repair and Geek Squad support in-store.
What payment methods are accepted at Best Buy on W Franklin Rd?
The store accepts debit cards and personal checks, and does not require cash-only payments.
Where can I find electronics repair services near Best Buy?
Geek Squad, located nearby, offers expert IT service and computer repair.
Are there any dining options close to Best Buy on 8363 W Franklin Rd?
Yes, nearby dining options include Panera Bread, Tree City Juice & Smoothie Cafe, and Smashburger for a variety of meals and snacks.
Can I shop for clothing and home goods near Best Buy in Boise?
Yes, nearby stores such as T.J. Maxx & HomeGoods and Carter's offer clothing and home goods shopping options.
How can nearby military recruiting centers help if I'm visiting Best Buy?
Nearby recruiting centers such as the US Armed Forces Recruiting Center and Air Force Recruiting Office provide information and services related to military careers, which visitors might consider before or after shopping at Best Buy.
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