Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
4,235 reviews
5 stars
2,312
4 stars
919
3 stars
423
2 stars
159
1 star
422
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the attentive and knowledgeable staff, highlighting their willingness to assist and provide great service.
Product Availability
Several reviews noted issues with product availability and stock levels, with some customers unable to find items they were looking for.
Checkout Experience
Customers expressed frustration with the checkout process, citing inefficiencies and issues with the system that led to lost sales.
Geek Squad
The Geek Squad received positive feedback for their helpfulness and expertise in resolving technical issues.
Mixed Experiences
While some customers had great experiences, others reported negative interactions with staff and dissatisfaction with service policies.
- EWErin WilhiteDec 29, 20255.0Jay didn't pack his electronic accessories, assuming I would do it. Nope. Googled the nearest BestBuy, walked in, knew what I was looking for but not where. Allen quickly showed me what I needed and knew all the options for my particular requests. Joe checked me out quickly and efficiently, despite my not having my card on me. I noticed that Allen had jumped behind the counter to speed up the line. Impressive service!
- NLNathan LeaseDec 28, 20251.0What is the point of having an electronic store and 30 different sound bars on display but only about five are connected that you can actually hear. I have just as good of luck knowing how something is going to sound buying it off Amazon as I do walking into a Best buy that has more broken and unconnected stuff than anything. Employees are quick to run off when you ask a question and then just basically say it's over there but none of them are connected.
- KCKimberly CuppDec 27, 20251.0These people have no idea what they’re doing! The dude couldn’t even get my email address right! Why do they hire incompetent people! This place sucks!
- KHKristina HennemanDec 26, 20254.0Had an appointment to get our laptop looked at. They were a bit behind, but we were seen within 10 minutes after our appointment time. They were able to fix it while we waited.
- LMLaghyte MorIsHieldDec 21, 20255.0The myriad of customer reps that assisted and h.e.l.p.e.d. me all had my best interest at heart. I had many issues we over came together and they made sure I could get my yr membership and my 800 off discount on my brand new S25Ultra ai always wanted the newest tech as a kid... I won the original xbox...3 weeks before it came out but I was "punished" for something..anyway, they got me my phone and ai love it and use it everyday I built my Domain on it. ParadoxEngine.games but soon will also be ParadoxEngines.games because I am nolonger the only engine...
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy on 8363 W Franklin Rd?
You can shop TVs, computers, appliances, and more at Best Buy on 8363 W Franklin Rd.
What are the store hours for Best Buy in Boise, ID?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does Best Buy in Boise offer curbside pickup service?
Yes, Best Buy offers curbside pickup service for customer convenience.
Is the Best Buy store on W Franklin Rd wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Does the Best Buy location provide repair and Geek Squad services?
Yes, Best Buy provides service repair and Geek Squad support in-store.
What payment methods are accepted at Best Buy on W Franklin Rd?
The store accepts debit cards and personal checks, and does not require cash-only payments.
Where can I find electronics repair services near Best Buy?
Geek Squad, located nearby, offers expert IT service and computer repair.
Are there any dining options close to Best Buy on 8363 W Franklin Rd?
Yes, nearby dining options include Panera Bread, Tree City Juice & Smoothie Cafe, and Smashburger for a variety of meals and snacks.
Can I shop for clothing and home goods near Best Buy in Boise?
Yes, nearby stores such as T.J. Maxx & HomeGoods and Carter's offer clothing and home goods shopping options.
How can nearby military recruiting centers help if I'm visiting Best Buy?
Nearby recruiting centers such as the US Armed Forces Recruiting Center and Air Force Recruiting Office provide information and services related to military careers, which visitors might consider before or after shopping at Best Buy.