Charlie did an exceptional job helping me with all my needs and gave me the right advice to get my auto pay set up for my best buy card. I will be coming back and purchasing again and highly recommend Charlie and his team to anyone. Thank you
RP
Rohan Passey
Apr 1, 2026
5.0
Sergio was super helpful and awesome
BK
bridget kelley
Apr 1, 2026
1.0
Best Buy is the worst, and the support from Geek Squad is terrible. Not only is the actual customer service bad and in genuine, their system sets them up for absolute failure with guest interaction. This is the kind of issue that is unfortunately not about employees and their customer service skills, it’s the reliance on the faulty appointment system and the inability for customers to call the actual store, only being able to reach an AI “assistant” and the call center where no one speaks intelligible English.
I regret ever purchasing a computer here- don’t waste your time purchasing any form of electronic device from Best Buy…
… oh- wait- that’s everything they sell. Zero stars.
JD
Jesse Duff
Mar 21, 2026
5.0
Had great service and was helped by the associates.
BT
Brian Tracy
Mar 4, 2026
3.0
The staff is is very helpful. In the past the store has been less than they could have been with warranty issues and like so many brick and mortar stores, not competitive with online prices. In many places these days stores are matching online or competitive prices. They were not. Marry that with warranty support and it's down to if you need it now at any price then okay. Be happy for the convenience.
What types of products can I find at Best Buy on 8363 W Franklin Rd?
You can shop TVs, computers, appliances, and more at Best Buy on 8363 W Franklin Rd.
What are the store hours for Best Buy in Boise, ID?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does Best Buy in Boise offer curbside pickup service?
Yes, Best Buy offers curbside pickup service for customer convenience.
Is the Best Buy store on W Franklin Rd wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Does the Best Buy location provide repair and Geek Squad services?
Yes, Best Buy provides service repair and Geek Squad support in-store.
What payment methods are accepted at Best Buy on W Franklin Rd?
The store accepts debit cards and personal checks, and does not require cash-only payments.
Where can I find electronics repair services near Best Buy?
Geek Squad, located nearby, offers expert IT service and computer repair.
Are there any dining options close to Best Buy on 8363 W Franklin Rd?
Yes, nearby dining options include Panera Bread, Tree City Juice & Smoothie Cafe, and Smashburger for a variety of meals and snacks.
Can I shop for clothing and home goods near Best Buy in Boise?
Yes, nearby stores such as T.J. Maxx & HomeGoods and Carter's offer clothing and home goods shopping options.
How can nearby military recruiting centers help if I'm visiting Best Buy?
Nearby recruiting centers such as the US Armed Forces Recruiting Center and Air Force Recruiting Office provide information and services related to military careers, which visitors might consider before or after shopping at Best Buy.
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