Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 6925 Mills Civic Pkwy in West Des Moines, IA 50266
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
190 reviews
5 stars
152
4 stars
10
3 stars
5
2 stars
3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, with several specific mentions of individual associates providing excellent service.
Store Management
Feedback highlighted issues with management, including instances of rudeness and poor handling of customer concerns, leading to negative experiences.
Product Availability
Several reviews noted problems with stock availability and misinformation regarding product compatibility, which frustrated customers.
Appointment Issues
Customers reported difficulties with appointment scheduling and store hours, including instances where the store was closed during scheduled times.
Overall Experience
While many customers had positive experiences, there were significant complaints about upselling tactics and a lack of genuine assistance.
- ASAbby SohnJan 3, 20265.0Friendly service and easy getting my new phone bought and setup
- KPKim PetersonDec 8, 20255.0The original data sync to my new phone didn't work. Went in the next day and they did a new sync and everything was working 20 minutes later!!
- CSCammie StubblefieldDec 1, 20255.0Max helped me pick out the right phone and accessories and was a polite and knowledgeable young man. He seems to really love his job helping people.
- KNKaty NickeyOct 30, 20255.0Great experience!
- TFT FOct 28, 20255.0This is the best verizon store in town.
Frequently Asked Questions About Verizon
Where is the Verizon store located in West Des Moines, IA?
The Verizon store is located at 6925 Mills Civic Pkwy, Ste 150, West Des Moines, IA 50266.
What are the store hours for the Verizon location at Mills Civic Pkwy?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which brands does Russell Cellular offer at the Verizon store in West Des Moines?
They offer Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG products.
What payment options are accepted at the Verizon store?
The store accepts American Express, Cash, Discover, Mastercard, and Visa.
Does the Verizon store offer in-store pickup services?
Yes, the store offers in-store pickup for orders.
Is the Verizon store at Mills Civic Pkwy wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Are appointments required to shop or receive services at Verizon West Des Moines?
No, appointments are not required for shopping or services at this location.
What nearby entertainment options are there around the Verizon store?
Nearby entertainment includes Blue Zoo Aquarium, Kids Empire Jordan Creek indoor playcenter, and Jordan Creek Pond for outdoor activities.
Where can customers dine near the Verizon store at Mills Civic Pkwy?
Customers can enjoy dining at Persis Biryani Indian Grill, Buffalo Wild Wings, Fleming’s Prime Steakhouse & Wine Bar, KPOT Korean BBQ & Hot Pot, Wahlburgers, and Bar Louie.
What shopping options are available near the Verizon store?
Nearby shopping includes Torrid, The Black and Gold Shop, Charming Charlie, Ulta Beauty, Old Navy, Bed Bath & Beyond, Bob's Discount Furniture, and Good Feet.