Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 6925 Mills Civic Pkwy in West Des Moines, IA 50266
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
184 reviews
5 stars
147
4 stars
10
3 stars
4
2 stars
3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being helpful, knowledgeable, and accommodating, with many specific mentions of individual associates providing excellent service.
Professionalism
Many reviews highlighted the professionalism of the staff, noting their courteous and friendly demeanor during interactions.
Efficiency
Customers appreciated the quick service and efficiency in handling transactions, with several mentions of being in and out quickly.
Product Knowledge
Staff members were frequently noted for their extensive knowledge about products and services, helping customers make informed decisions.
Negative Experiences
Some customers reported negative experiences, particularly with certain staff members who were perceived as rude or unhelpful, and issues with store hours and availability.
- KNKaty NickeyOct 30, 20255.0Great experience!
- TFT FOct 28, 20255.0This is the best verizon store in town.
- WSWilliam SmithOct 5, 20255.0We dealt with Alex and he was very efficient and got us a good deal on a new Samsung. He was able to lower our bill too. He was professional and personable and I would highly recommend this Verizon location.
- MMMonicaSep 24, 20254.0This is the only Verizon location I will go to. The associates are very nice, helpful and understanding. I have received excellent service each time I’ve visited. They always take the time I need to feel like my situation is resolved. They always have good advice and solutions. I drive across town just to visit this store/location. I would definitely recommend going to Russell Verizon store.
- AZalma zilicSep 8, 20255.0My phone finally crashed after almost 6 years and I came to the West Des Moines Verizon store for a new one. My sales associate was kind, listened to what I wanted in a phone and got me set up the same day and as fast as he could. Would 100% come back to this location to do business with him for my next phone!
Frequently Asked Questions About Verizon
Where is the Verizon store located in West Des Moines, IA?
The Verizon store is located at 6925 Mills Civic Pkwy, Ste 150, West Des Moines, IA 50266.
What are the store hours for the Verizon location at Mills Civic Pkwy?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which brands does Russell Cellular offer at the Verizon store in West Des Moines?
They offer Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG products.
What payment options are accepted at the Verizon store?
The store accepts American Express, Cash, Discover, Mastercard, and Visa.
Does the Verizon store offer in-store pickup services?
Yes, the store offers in-store pickup for orders.
Is the Verizon store at Mills Civic Pkwy wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Are appointments required to shop or receive services at Verizon West Des Moines?
No, appointments are not required for shopping or services at this location.
What nearby entertainment options are there around the Verizon store?
Nearby entertainment includes Blue Zoo Aquarium, Kids Empire Jordan Creek indoor playcenter, and Jordan Creek Pond for outdoor activities.
Where can customers dine near the Verizon store at Mills Civic Pkwy?
Customers can enjoy dining at Persis Biryani Indian Grill, Buffalo Wild Wings, Fleming’s Prime Steakhouse & Wine Bar, KPOT Korean BBQ & Hot Pot, Wahlburgers, and Bar Louie.
What shopping options are available near the Verizon store?
Nearby shopping includes Torrid, The Black and Gold Shop, Charming Charlie, Ulta Beauty, Old Navy, Bed Bath & Beyond, Bob's Discount Furniture, and Good Feet.