Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC West Des Moines, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 9250 University Ave.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
421 reviews
5 stars
394
4 stars
7
3 stars1
2 stars2
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Kylie and Cody, for their helpfulness, professionalism, and ability to resolve issues efficiently.
Staff Performance
Kylie and Cody received numerous commendations for their knowledge, patience, and willingness to go above and beyond for customers.
Store Experience
Overall, customers reported positive experiences at this Verizon location, highlighting minimal wait times and effective service.
Negative Incidents
A few customers reported poor experiences with management and unresolved issues, which negatively impacted their perception of the store.
- KDKati DrayJan 5, 20265.0Alex was a tremendous help today! He found us all the best deals, saved us money and was great to work with. We will continue to be return customers!
- CSCheryl SimpsonJan 3, 20265.0Major shout out and kudos to Alex today! While I was absolutely convinced my phone was toast (iPhone 16, less than six months old), his magic touch made my day! He quickly assessed the situation and had my phone up/running in record time. In addition, he was gracious enough to spend a few extra minutes of his time (I was a “walk-in”), to review my account and verify options I have and even provided some troubleshooting tips for future reference, moving forward. I wish you the best Alex, thank you again. You got a “good one” here Verizon, take care of him! 😉
- MAMason ArmstrongJan 2, 20265.0Hey I went to Verizon and Alex he is the best with communication and very helpful getting the best deal for me
- TFThomas ForeverDec 26, 20255.0Had serious bad business issues with a previous phone service provider. Came into this Verizon store and Alex took care of everything for our family. 4 phones, all fully activated and didn’t take him long. Alex was professional, helpful and handled everything with a positive attitude. I’m grateful.
- MKMarilyn KleinDec 18, 20255.0Kylie at the Verizon office in West Des Moines did a fantastic job of assisting me with the upgrade of my two iPhones! The wait time was minimal and the service was the best! Consider this site if you’re in need of personalized Verizon services! Go, Kylie, go!!!!
Frequently Asked Questions About Verizon
What types of products and services does Verizon at 9250 University Ave offer?
Verizon at 9250 University Ave offers smartphones, tablets, Verizon home internet, accessories, and wireless plans including 5G service for consumers and businesses, along with award-winning customer service.
What brands of devices can I find at this Verizon authorized retailer?
You can find products from Apple, Samsung, Motorola, LG, and HTC at this Verizon location.
What are the store hours for Verizon in West Des Moines?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Can I pick up my online order at the Verizon West Des Moines store?
Yes, the store offers in-store pickup and curbside pickup services for your convenience.
How can I schedule an appointment or service at the Verizon store?
You can schedule an appointment through their online reservation system at https://www.tccrocks.com/appointments/.
Does Verizon at 9250 University Ave support Verizon Home Internet services?
Yes, this store offers Verizon Home Internet services along with mobile devices and accessories.
Are there any promotions currently available at Verizon West Des Moines?
You can save up to $35 on smartphone accessories as part of their featured promotion.
What are some nearby dining options close to Verizon on University Ave?
Nearby dining options include Viva La Crepe, Glück Tea, Jimmy John's, Early Bird Brunch, Teriyaki House West Des Moines, and Shirley's Bar & Grill, perfect for a meal before or after your visit.
Are there any wellness or spa centers near the Verizon store on University Ave?
Yes, nearby wellness options include LIVE Hydration Spa West Des Moines and Optimize Wellness & Aesthetics, where customers can relax and rejuvenate.
What nearby services can help me with eye care if I visit the Verizon store?
Elite Eyecare, an eyewear and optician service, is located nearby and offers eye care services.