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Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone Company
TCC West Des Moines, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 9250 University Ave.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
401 reviews
5 stars
374
4 stars
7
3 stars1
2 stars2
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and professionalism, particularly highlighting employees like Karina, Cody, and Kylie.
Efficiency
Customers frequently noted quick service and efficient problem resolution, with several reviews mentioning smooth transactions and minimal wait times.
Staff Performance
Specific employees received high praise for their performance, with multiple mentions of Karina and Cody going above and beyond to assist customers.
Store Environment
The store was described as welcoming and well-organized, with a comfortable atmosphere that contributed to positive customer experiences.
Negative Experience
A few customers reported negative experiences, particularly regarding management's handling of issues, which led to dissatisfaction and loss of loyalty.
- ECEllen Celsi3 days ago5.0Kylie was extremely helpful. I love this location, definitely will be back!
- DWDerek Weber4 days ago1.0Absolutely awful customer service . Sends me a text saying I have a $15 Gift card available & then when I call about it they wanted to say thats from when I signed up last year lol but I just received the message today . Absolutely awful home internet in the west des moines area as well as cell service. Switched to T Mobile
- JMJarrod Martin6 days ago5.0Kylie is always helpful! I’ve dealt with her many times and she is always friendly knowledgeable and honest. Today she was even slammed and the only one there but still was 100% on it. A rep that truly cares and wants to help! Thanks Verizon and Kylie!
- FAFrank AccursoNov 14, 20255.0Kylie is absolutely awesome!!!!!!!! Very knowledgeable and friendly. She deserves a raise!!!!!!
- MTMatt TaylorOct 29, 20255.0Upgraded my plan to include internet. Kylie was great to work with and answered all my questions. Thanks for the great service Kylie!
Frequently Asked Questions About Verizon
What types of products and services does Verizon at 9250 University Ave offer?
Verizon at 9250 University Ave offers smartphones, tablets, Verizon home internet, accessories, and wireless plans including 5G service for consumers and businesses, along with award-winning customer service.
What brands of devices can I find at this Verizon authorized retailer?
You can find products from Apple, Samsung, Motorola, LG, and HTC at this Verizon location.
What are the store hours for Verizon in West Des Moines?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Can I pick up my online order at the Verizon West Des Moines store?
Yes, the store offers in-store pickup and curbside pickup services for your convenience.
How can I schedule an appointment or service at the Verizon store?
You can schedule an appointment through their online reservation system at https://www.tccrocks.com/appointments/.
Does Verizon at 9250 University Ave support Verizon Home Internet services?
Yes, this store offers Verizon Home Internet services along with mobile devices and accessories.
Are there any promotions currently available at Verizon West Des Moines?
You can save up to $35 on smartphone accessories as part of their featured promotion.
What are some nearby dining options close to Verizon on University Ave?
Nearby dining options include Viva La Crepe, Glück Tea, Jimmy John's, Early Bird Brunch, Teriyaki House West Des Moines, and Shirley's Bar & Grill, perfect for a meal before or after your visit.
Are there any wellness or spa centers near the Verizon store on University Ave?
Yes, nearby wellness options include LIVE Hydration Spa West Des Moines and Optimize Wellness & Aesthetics, where customers can relax and rejuvenate.
What nearby services can help me with eye care if I visit the Verizon store?
Elite Eyecare, an eyewear and optician service, is located nearby and offers eye care services.