Brand Certified
Verizon
4.8(430 reviews)
Certified by Verizon • Feb 22, 2026
Business Details
9250 University Ave, West Des Moines, IA
50266, United States
Certified by Verizon • Feb 22, 2026
(515) 987-2677
Certified by Verizon • Feb 22, 2026
https://locations.tccrocks.com/ia/west-des-moines/9250-university-ave.html
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC West Des Moines, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 9250 University Ave.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.8
430 reviews
5 stars
402
4 stars
7
3 stars1
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Kylie, Cody, and Karina, for their exceptional, friendly, and helpful service.
Efficiency
Many reviews highlighted the quick and efficient service provided by the staff, making processes like phone upgrades and troubleshooting seamless.
Knowledgeability
Staff members were frequently noted for their knowledge and ability to answer questions thoroughly, helping customers feel informed and confident.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to management and unresolved issues, indicating inconsistency in service.
- JVJoan VFeb 14, 20265.0Kylie helped solved our problem!
- RRRenataFeb 13, 20265.0I had such a great experience at the Verizon - Waukee location! Cody was amazing to work with! Super patient, friendly, & genuinely helpful. He made switching over & getting my new phone so easy. It’s rare to get customer service that good these days, & he really went above & beyond to make sure everything was set up perfectly.
- TCT “TjC” CJan 31, 20265.0Alex was awesome! He helped me with issues I was having with Verizon Cloud on my Note 9. I'll definitely be back soon to get the newest Samsung Ultra 😁 Recommending this store to anyone I know with Verizon. Great experience 👍
- MSMichele StubbsJan 26, 20265.0Came to store for help with my son’s phone. Cody was exceptional. Super friendly and helped through the whole process. Thank you Cody!
- PMPam MahoneyJan 23, 20265.0Kylie was very helpful! She was quick and explained everything. She even went the extra mile and helped my husband with the transfer of his hearing aids! She was super friendly! A wonderful experience!!! Thanks!
Frequently Asked Questions About Verizon
What types of products and services does Verizon at 9250 University Ave offer?
Verizon at 9250 University Ave offers smartphones, tablets, Verizon home internet, accessories, and wireless plans including 5G service for consumers and businesses, along with award-winning customer service.
What brands of devices can I find at this Verizon authorized retailer?
You can find products from Apple, Samsung, Motorola, LG, and HTC at this Verizon location.
What are the store hours for Verizon in West Des Moines?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Can I pick up my online order at the Verizon West Des Moines store?
Yes, the store offers in-store pickup and curbside pickup services for your convenience.
How can I schedule an appointment or service at the Verizon store?
You can schedule an appointment through their online reservation system at https://www.tccrocks.com/appointments/.
Does Verizon at 9250 University Ave support Verizon Home Internet services?
Yes, this store offers Verizon Home Internet services along with mobile devices and accessories.
Are there any promotions currently available at Verizon West Des Moines?
You can save up to $35 on smartphone accessories as part of their featured promotion.
What are some nearby dining options close to Verizon on University Ave?
Nearby dining options include Viva La Crepe, Glück Tea, Jimmy John's, Early Bird Brunch, Teriyaki House West Des Moines, and Shirley's Bar & Grill, perfect for a meal before or after your visit.
Are there any wellness or spa centers near the Verizon store on University Ave?
Yes, nearby wellness options include LIVE Hydration Spa West Des Moines and Optimize Wellness & Aesthetics, where customers can relax and rejuvenate.
What nearby services can help me with eye care if I visit the Verizon store?
Elite Eyecare, an eyewear and optician service, is located nearby and offers eye care services.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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