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Brand Certified

Verizon

4.8
(430 reviews)

Business Details

(515) 987-2677

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC West Des Moines, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 9250 University Ave.

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

Verizon
9250 University Ave, West Des Moines, IA
50266, United States

Hours

Reviews

4.8
430 reviews
5 stars
402
4 stars
7
3 stars
1
2 stars
2
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, particularly Kylie, Cody, and Karina, for their exceptional, friendly, and helpful service.

Efficiency

Many reviews highlighted the quick and efficient service provided by the staff, making processes like phone upgrades and troubleshooting seamless.

Knowledgeability

Staff members were frequently noted for their knowledge and ability to answer questions thoroughly, helping customers feel informed and confident.

Mixed Experiences

While most feedback was positive, there were a few negative experiences related to management and unresolved issues, indicating inconsistency in service.
  • JV
    Joan V
    Feb 14, 2026
    5.0
    Kylie helped solved our problem!
  • RR
    Renata
    Feb 13, 2026
    5.0
    I had such a great experience at the Verizon - Waukee location! Cody was amazing to work with! Super patient, friendly, & genuinely helpful. He made switching over & getting my new phone so easy. It’s rare to get customer service that good these days, & he really went above & beyond to make sure everything was set up perfectly.
  • TC
    T “TjC” C
    Jan 31, 2026
    5.0
    Alex was awesome! He helped me with issues I was having with Verizon Cloud on my Note 9. I'll definitely be back soon to get the newest Samsung Ultra 😁 Recommending this store to anyone I know with Verizon. Great experience 👍
  • MS
    Michele Stubbs
    Jan 26, 2026
    5.0
    Came to store for help with my son’s phone. Cody was exceptional. Super friendly and helped through the whole process. Thank you Cody!
  • PM
    Pam Mahoney
    Jan 23, 2026
    5.0
    Kylie was very helpful! She was quick and explained everything. She even went the extra mile and helped my husband with the transfer of his hearing aids! She was super friendly! A wonderful experience!!! Thanks!

Frequently Asked Questions About Verizon

What types of products and services does Verizon at 9250 University Ave offer?

Verizon at 9250 University Ave offers smartphones, tablets, Verizon home internet, accessories, and wireless plans including 5G service for consumers and businesses, along with award-winning customer service.

What brands of devices can I find at this Verizon authorized retailer?

You can find products from Apple, Samsung, Motorola, LG, and HTC at this Verizon location.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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