Verizon

4.8
424 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC West Des Moines, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 9250 University Ave.

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

Verizon
9250 University Ave, West Des Moines, IA
50266, United States

Hours

Reviews

4.8
421 reviews
5 stars
394
4 stars
7
3 stars
1
2 stars
2
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Kylie and Cody, for their helpfulness, professionalism, and ability to resolve issues efficiently.

Staff Performance

Kylie and Cody received numerous commendations for their knowledge, patience, and willingness to go above and beyond for customers.

Store Experience

Overall, customers reported positive experiences at this Verizon location, highlighting minimal wait times and effective service.

Negative Incidents

A few customers reported poor experiences with management and unresolved issues, which negatively impacted their perception of the store.
  • KD
    Kati Dray
    Jan 5, 2026
    5.0
    Alex was a tremendous help today! He found us all the best deals, saved us money and was great to work with. We will continue to be return customers!
  • CS
    Cheryl Simpson
    Jan 3, 2026
    5.0
    Major shout out and kudos to Alex today! While I was absolutely convinced my phone was toast (iPhone 16, less than six months old), his magic touch made my day! He quickly assessed the situation and had my phone up/running in record time. In addition, he was gracious enough to spend a few extra minutes of his time (I was a “walk-in”), to review my account and verify options I have and even provided some troubleshooting tips for future reference, moving forward. I wish you the best Alex, thank you again. You got a “good one” here Verizon, take care of him! 😉
  • MA
    Mason Armstrong
    Jan 2, 2026
    5.0
    Hey I went to Verizon and Alex he is the best with communication and very helpful getting the best deal for me
  • TF
    Thomas Forever
    Dec 26, 2025
    5.0
    Had serious bad business issues with a previous phone service provider. Came into this Verizon store and Alex took care of everything for our family. 4 phones, all fully activated and didn’t take him long. Alex was professional, helpful and handled everything with a positive attitude. I’m grateful.
  • MK
    Marilyn Klein
    Dec 18, 2025
    5.0
    Kylie at the Verizon office in West Des Moines did a fantastic job of assisting me with the upgrade of my two iPhones! The wait time was minimal and the service was the best! Consider this site if you’re in need of personalized Verizon services! Go, Kylie, go!!!!

Frequently Asked Questions About Verizon

What types of products and services does Verizon at 9250 University Ave offer?

Verizon at 9250 University Ave offers smartphones, tablets, Verizon home internet, accessories, and wireless plans including 5G service for consumers and businesses, along with award-winning customer service.

What brands of devices can I find at this Verizon authorized retailer?

You can find products from Apple, Samsung, Motorola, LG, and HTC at this Verizon location.