Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at West Des Moines for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
273 reviews
5 stars
124
4 stars
32
3 stars
19
2 stars
18
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service experiences, particularly with management and staff being unhelpful or rude.
Staff Knowledge
Several reviews indicated a lack of product knowledge and technical skills among staff, leading to unresolved issues for customers.
Long Wait Times
Customers frequently mentioned long wait times and inefficient service, often feeling neglected while waiting for assistance.
Pricing Concerns
Numerous reviews highlighted dissatisfaction with pricing, describing Verizon as overpriced and expressing frustration over hidden fees.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that there are instances of good service.
- KMKevin MeyerDec 20, 20252.0Over priced rates
- ASAllan StokesOct 28, 20255.0Kylie helped me out and was great!
- AMAustin MooreOct 20, 20255.0Had some serious issues trying to switch my service to Verizon from another carrier. Leo and Nicholas were both TREMENDOUS in their assistance and eventually got everything situated for me. 10/10 great Verizon location
- ADAntonio DOttavioOct 15, 20251.0Most overpriced underserviced company, incompetent staff. Don't give this place your business. Been waiting an hour while 3 employees wander around with no urgency.
- WKWes KetchamAug 30, 20251.0Verizon is the most expensive carrier by far. So when there is a “national outage” and you’re customer service reps can do absolutely nothing to get my phone working, don’t be surprised when you lose thousands of customers. What happened to “you get what you pay for”? I’m paying for premium coverage and service and that’s not what I’m getting. I suggest if you have Verizon, you leave. They don’t deserve your business. Or mine. I will be switching immediately.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in West Des Moines?
The Verizon store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in West Des Moines?
The store is located at 101 Jordan Creek Pkwy, Unit 2430, West Des Moines, IA 50266, USA.
What brands and products does the Verizon store offer?
The Verizon store offers brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL, with products like business cell phones, mobile hotspots, tablets, and laptops.
How can I purchase a phone from Verizon and what are the delivery or pickup options?
You can buy online and choose in-store pickup, free 2-day shipping, express locker pickup, or same-day delivery where available. Scheduling an in-store appointment is also possible.
What services are available at the Verizon store in West Des Moines?
The store offers mobile plans, wireless Internet plans, and voice plans to meet your connectivity needs.
What payment methods does Verizon accept at this location?
Verizon accepts checks, debit cards, and mobile NFC payments; cash is not required.
Are there any nearby shops where I can combine my visit with Verizon for a day of shopping?
Yes, there are several nearby shops such as Gymboree for children's clothing, Zumiez for shoes and sportswear, and The Children's Place for kids' clothing, all located near the Verizon store at Jordan Creek Parkway.
What entertainment or family-friendly places are close to the Verizon store?
You can visit the Kids Play Area park or LEGO® Store Jordan Creek for a fun family outing close to Verizon.
Are there dining options near the Verizon store for a meal before or after shopping?
Yes, Wendy’s, a fast food and burger restaurant, is nearby for a quick meal before or after your visit.
Is there an Apple store near the Verizon store in West Des Moines?
Yes, Apple Jordan Creek, an electronics and mobile phone store, is located nearby for customers interested in Apple products.