Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
2,835 reviews
5 stars
1,427
4 stars
693
3 stars
324
2 stars
127
1 star
264
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were helpful and knowledgeable, while others were reported as rude or unresponsive.
Staffing Issues
Frequent complaints about understaffing leading to long wait times for assistance and checkout.
Product Availability
Customers noted issues with inventory, including out-of-stock items and confusion over product locations.
Repair and Installation
Positive feedback on repair and installation services, but some customers experienced problems with communication and service quality.
Store Organization
Concerns about store organization and cleanliness, with reports of cluttered aisles and disorganized product displays.
- SPShane Pudenz6 days ago1.0I purchased multiple products to be delivered and installed for a new build. I was told they would be there every step of the way and all would be taken care of professionally. Upon install the installers didn't know where anything needed to go, even though we had a meeting with the manager of the store outlining items, in addition they rescheduled due to not knowing after they had already shown up. I was told I would get an update, never did other than an appointment email. I've reached out multiple times to the cell phone number given to me of the manager and representative I was working with at BestBuy, no response...emailed, no response...text, no response. I still don't know if or when my items will be installed as I have not received any communication and the "appointment" update I received the team hasn't shown.
- AAAyla ArmstrongNov 16, 20252.0I scheduled a week in advance for a back glass replacement on an iPhone. When I arrived it took 20 minutes to be helped. And then they did not have the part in store for the replacement.
- EHElvis HokicNov 4, 20251.0Best Buy geek squad came to install my appliances in my house. I spend a lot of money at Best Buy and this is what they do This guy just pissed in my driveway. They started fighting in my house damaged my house. This is what Best Buy geek squad does been waiting to install my speakers appliances for about two months still not finished I had to hire somebody else to do all the workwatch the video.
- CSConner ShannonNov 1, 20251.0GLORFIED WALMART! If you're not 45+ years old you can really see how lazy everyone that works here is. You cant call any direct store without talking to someone from a call center Been waiting in store for over 15 minutes just to ask someone a question lmfao. This place is a joke 💩
- KAKelly AcevedoOct 29, 20255.0This review is more for the Customer Service call center team. Christie and Joe were the two people that I talked to they were extremely helpful in explaining the repairs being done by the Geek Squad. This was easily the best experience I have had with call center agents.
Frequently Asked Questions About Best Buy
What products and services does Best Buy in West Des Moines offer?
Best Buy offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.
What are the operating hours of Best Buy at 4100 University Ave, West Des Moines?
Best Buy is open Monday through Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
No, this Best Buy location does not offer curbside pickup but does offer in-store pickup services.
Is there wheelchair access available at Best Buy on University Ave?
Yes, the store has a wheelchair accessible entrance to accommodate customers with mobility needs.
How can I contact Best Buy West Des Moines for support or inquiries?
You can reach Best Buy West Des Moines by phone at +1 515-221-0669 or visit their website for more information.
Are there Geek Squad services available at or near this Best Buy?
Yes, Geek Squad services including mobile phone store and IT service and computer repair are available nearby to assist with technology needs.
What nearby dining options can I visit before or after shopping at Best Buy?
You can enjoy Asian cuisine at Kikka Sushi or Mongolian and Pan-Asian dishes at HuHot Mongolian Grill, both located near Best Buy.
Are there any nearby stores where I can shop for clothing close to Best Buy?
Yes, several clothing stores nearby include Buckle, dressbarn, Marshalls, and Ross Dress for Less for a variety of fashion options.
Does this Best Buy location accept debit cards and checks as payment?
Yes, you can pay by debit card or check, and the store does not require cash only payments.
Can I recycle electronics at the Best Buy in West Des Moines?
Yes, this Best Buy location offers electronics recycling services to help dispose of your old devices responsibly.