Brand Certified
Best Buy
4.0(2872 reviews)
Certified by Best Buy • Feb 22, 2026
Business Details
4100 University Ave, West Des Moines, IA
50266, United States
Certified by Best Buy • Feb 22, 2026
(515) 221-0669
Certified by Best Buy • Feb 22, 2026
https://stores.bestbuy.com/ia/west-des-moines/4100-university-ave-16.html/?ref=NS&loc=ns100
Certified by Best Buy • Feb 22, 2026
About
Certified by Best Buy • Feb 22, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Feb 22, 2026
Hours
Certified by Best Buy • Feb 22, 2026
Reviews
4.0
2,872 reviews
5 stars
1,449
4 stars
698
3 stars
324
2 stars
128
1 star
273
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including difficulty reaching actual representatives and unhelpful staff.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for lacking product knowledge and being unresponsive.
Installation Issues
Numerous reviews highlighted significant problems with installation services, including missed appointments and lack of communication.
Mixed Experiences
Customers had varied experiences, with some praising the store's selection and helpful staff, while others expressed frustration with long wait times and unhelpful interactions.
- JAJosh Aguirre4 days ago5.0I love shopping at best buy because they have i am looking for
- LUlil πunechï5 days ago5.0took my HP laptop in to the geek squad and they fixed it in an hour :)
- MHMary Hames5 days ago1.0Went in for a laptop today. I don't know anything about laptops or anything. So my husband told me what to look for. I went to ask the friendly Microsoft lady about a computer. She was telling me that my master degree husband was wrong in computers. He works in software. She then went on to tell me that I need to up my budget. I then picked a computer out and she went on about how out dated it is. She also said that I won't be able to do anything on it besides writing a paper. It was crazy experience. I don't know if they make commission or not but this lady needs training on what fits the customer not focusing on how much she sells.
- SSScott SchaferFeb 13, 20265.0Outstanding salesperson.i had found an item on line and they initially had difficulty locating it in the store. After some time it was discovered and exactly what I was looking for. I was very appreciative of the service and that they did not give up.
- GOGerri OhdeFeb 5, 20261.0Set an appt in home (prepaid mine you)with Geek Squad for pc-printer issue...it was a no show. Had to call them to reschedule. No reason given. Reschedule for week & half later. Day before it rather than give the appt time they now say I have no appt and need to reschedule. So I did. Meanwhile I got aggravated and got the problem fixed otherwise so canceled Geek Squad and awaiting my refund. Do better. You guys used to be reliable. Just noted the owner reply...i have dmed on Instagram. Also had sent a DM the other day on Instagram that got no reply.
Frequently Asked Questions About Best Buy
What products and services does Best Buy in West Des Moines offer?
Best Buy offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.
What are the operating hours of Best Buy at 4100 University Ave, West Des Moines?
Best Buy is open Monday through Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
No, this Best Buy location does not offer curbside pickup but does offer in-store pickup services.
Is there wheelchair access available at Best Buy on University Ave?
Yes, the store has a wheelchair accessible entrance to accommodate customers with mobility needs.
How can I contact Best Buy West Des Moines for support or inquiries?
You can reach Best Buy West Des Moines by phone at +1 515-221-0669 or visit their website for more information.
Are there Geek Squad services available at or near this Best Buy?
Yes, Geek Squad services including mobile phone store and IT service and computer repair are available nearby to assist with technology needs.
What nearby dining options can I visit before or after shopping at Best Buy?
You can enjoy Asian cuisine at Kikka Sushi or Mongolian and Pan-Asian dishes at HuHot Mongolian Grill, both located near Best Buy.
Are there any nearby stores where I can shop for clothing close to Best Buy?
Yes, several clothing stores nearby include Buckle, dressbarn, Marshalls, and Ross Dress for Less for a variety of fashion options.
Does this Best Buy location accept debit cards and checks as payment?
Yes, you can pay by debit card or check, and the store does not require cash only payments.
Can I recycle electronics at the Best Buy in West Des Moines?
Yes, this Best Buy location offers electronics recycling services to help dispose of your old devices responsibly.
Brand Certified Facts from Best Buy
Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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