Apple Jordan Creek

3.6
1012 reviews

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Jordan Creek
101 Jordan Creek Parkway, West Des Moines, IA
50266, United States

Hours

Reviews

3.6
1,012 reviews
5 stars
492
4 stars
168
3 stars
65
2 stars
40
1 star
247

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from friendly and helpful staff to reports of rudeness and unprofessional behavior from management.

Technical Knowledge

Several customers expressed concerns about the staff's technical knowledge, citing instances of incorrect information and inadequate support for repairs.

Wait Times

Many reviews mention long wait times for assistance, with some customers feeling neglected while employees were unoccupied.

Mixed Experiences

Overall, customers reported a range of experiences, with some praising individual employees for their helpfulness while others criticized the store's overall service quality.
  • MR
    Mitch Roglidiccio
    Nov 16, 2025
    3.0
    I’m here right now being helped and some of the staff are good but the “genius”named Forest is quite rude. 🤷‍♀️
  • CP
    Carrie Preston
    Nov 15, 2025
    1.0
    I had an Apple Card and they couldn’t help me get my money back. They weren’t very helpful at all. Actually all we can do is spend it there after I got scammed!
  • AS
    Andrew Samuelson
    Nov 15, 2025
    1.0
    After only scrolling down a few reviews I found several comments that relate my experience. I’ve been in this store multiple times for the same issue and as smart they make themselves appear they have yet to resolve one of my issues. And if you get Skyler good luck, major smart ass! I would contact management but they seem to be just as uninterested in helping their customers or changing the environment. Keep it classy Jordan creek Apple Store. Also your Apple employees not rocket scientist, so treat your customers better and hold your employees accountable.
  • PV
    Patricia Vandermark
    Nov 7, 2025
    1.0
    I do repairs and none of the employees actually know about the electronics at the Apple Store . Always giving false information to the consumers . It’s honestly a disgrace.
  • PC
    Pam Cochran
    Oct 28, 2025
    5.0
    I recently bought an iPad from the Apple Store. Had an awesome experience with Pragulnath! He was patient and personable while helping me sort out a Boost Mobile issue when I was trying to buy a phone. He went the extra mile to make sure everything worked out and even helped me pick out an iPad. This process took at least 50 minutes and he stayed through all of it. Store is overall friendly but could help customers in a hurry.

Frequently Asked Questions About Apple Jordan Creek

What products can I buy at Apple Jordan Creek?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Jordan Creek.

What services does the Genius Bar at Apple Jordan Creek offer?

The Genius Bar offers technical support and assistance with Apple products.