Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Ottumwa, IA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
272 reviews
5 stars
203
4 stars
21
3 stars
8
2 stars
7
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Bob, Kayla, and Heather.
Mixed Experiences
While many reviews highlighted positive interactions, some customers reported negative experiences, particularly with management and issues related to billing and service.
Product Knowledge
Several reviews noted the staff's ability to provide detailed information and assistance with products and services, enhancing the overall customer experience.
Store Management Issues
There were complaints about management, particularly regarding communication and follow-through on promises, which negatively impacted customer satisfaction.
- JSJo Stewart4 days ago3.0Madison was excellent at customer service I would recommend anybody to go to the ottumwa store they were fantastic
- RCRobyn Lynn CollettDec 31, 20252.0Pri y and hidden fees
- CNcindy nelsonDec 15, 20255.0I had a great experience with the two representatives who both assisted in helping me. Connor and Kayla were very professional, knowledgeable, and assisted with all my needs. Kayla spent a long time helping me with several things and I never felt rushed. She was very patient with me.They went above and beyond. One of my best experiences at the Ottumwa store.
- TVTina Van VeenNov 12, 20255.0The guys that worked on the 8 phones and plus a tablet. They are very awesome and very nice and worked very hard and made sure was very happy and took care everyone there . Very happy with both guys was there yesterday. On Nov 11 2025 . They a good raise . Thank you
- MJMolly JonesNov 2, 20255.0The customer service is exceptional. The team members product knowledge and ability to fix the problem in a timely manner is what will take me back again. Thank you so much.
Frequently Asked Questions About Verizon
What products and services does Victra Verizon offer at the Ottumwa location?
Victra Verizon in Ottumwa offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.
What are the store hours for Victra Verizon in Ottumwa?
Victra Verizon in Ottumwa is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Where is Victra Verizon located in Ottumwa?
Victra Verizon is located at 1891 Venture Dr, Ottumwa, IA 52501, USA.
Does Victra Verizon Ottumwa provide in-store pickup for online orders?
Yes, Victra Verizon offers in-store pickup services for customers.
What payment methods are accepted at Victra Verizon in Ottumwa?
Victra Verizon accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra Verizon in Ottumwa offer free Wi-Fi and accept mobile NFC payments?
Yes, Victra Verizon provides free Wi-Fi and accepts mobile NFC payments.
Which popular nearby stores can customers visit before or after shopping at Victra Verizon?
Nearby stores include GameStop for video games, Kay Jewelers for jewelry, and Sally Beauty for beauty supplies, offering customers a variety of shopping options around Victra Verizon.
Are there nearby wireless carrier stores near Victra Verizon in Ottumwa for comparison shopping?
Yes, Cricket Wireless Authorized Retailer, AT&T Store, and T-Mobile are nearby mobile phone stores where customers can compare options.
What local services are conveniently located near Victra Verizon in Ottumwa?
Services such as Western Union money transfer, Check Into Cash financial services, and community support at US Marine Corps Recruiting are nearby.
How can I contact Victra Verizon in Ottumwa for more information?
You can contact Victra Verizon via phone at +1 641-684-0008 or email at Info@victra.com.