Business Details
About
Cell Phone Store
TCC Norwalk, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 1220 Sunset Dr.
Details
- DebitAvailable
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
518 reviews
5 stars
497
4 stars5
3 stars5
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Employees like Chao, Sonny, and Kayla received high praise for their helpfulness, patience, and ability to resolve issues.
Knowledgeable Staff
Customers frequently noted the staff's expertise and ability to provide effective solutions to problems.
Efficiency
Many reviews highlighted the quick and efficient service provided, even during busy times.
Positive Experiences
Overall, customers reported positive experiences, often recommending the store and its employees.
Upselling Concerns
Some customers expressed dissatisfaction with aggressive upselling tactics during the sales process.
- SBSteve Bintner5 days ago5.0CJ was so helpful with my new purchase!! Definitely would recommend this store
- JGJulie GrotnesNov 1, 20255.0Great experience at the Norwalk Verizon store getting a new phone for my Mom! Thanks to Sunny and Holly for Thier help and patience!
- BFBobby FraserOct 21, 20255.0CJ was awesome to work with. He answered all of my question quickly. I’d highly recommend working with him!
- SCShelby CorkOct 17, 20255.0My phone wasn't working so I went into the store frustrated. I was almost crushed when I saw three couples in front of me and only two employees. CJ's (I think...2 letters) multi-tasking skills were on point! He helped me with my problem in between waiting on 2 of the other couples and had me quickly on my way. Much appreciated and certainly will be going there for all my cellular needs.
- CHCarrie HSep 26, 20255.0Sonny tried to help me with something that customer service on the phone should've not sent me in for. Or at least not without more info ... Sonny tried regardless just in case. I appreciated that. Someone going above and beyond is hard to find these days. Sonny, you ve-rizon to the occasion. Get it?! 🤣
Frequently Asked Questions About Verizon
What products and services does Verizon at 1220 Sunset Dr offer?
Verizon offers smartphones, tablets, wireless devices, Verizon home internet, accessories, device activation, bill payments, business accounts, and more with Verizon's latest network including 5G service.
What are the store hours for Verizon at this location?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does Verizon offer in-store or curbside pickup options?
Yes, Verizon offers both in-store pickup and curbside pickup services for customer convenience.
Is the Verizon store wheelchair accessible?
Yes, the Verizon store has a wheelchair accessible entrance for customers with mobility needs.
Can customers pay with debit cards or checks at this Verizon location?
Yes, customers can pay using debit cards and checks at this Verizon store.
How can I schedule an appointment with Verizon at 1220 Sunset Dr?
You can schedule an appointment online via https://www.tccrocks.com/appointments/.
What are some nearby dining options customers can visit before or after shopping at Verizon?
Customers can enjoy a meal at nearby restaurants like Gus and Lisa's (pizza and bar) or grab a coffee at the Daily Grind coffee shop.
What local healthcare services are available near the Verizon store?
Nearby healthcare options include Iowa Hearing Center (audiologist), Optometric Associates (optometrist), Jones Family Dental, RC Dermatology Norwalk, and several chiropractors like Norwalk Chiropractic.
Are there nearby shopping options for home improvement or kitchen supplies near Verizon?
Yes, customers can visit Ace Hardware or Cappel's Ace Hardware for home improvement, and Resharp for kitchen supplies and knife sharpening services.
How can a customer find Verizon compared to other competitors?
Verizon at this location is an independently owned authorized retailer offering award-winning customer service and community support, competing with AT&T, T-Mobile, Cellular Sales, and Victra in the area.