Business Details
About
Cell Phone StoreTCC
TCC Norwalk, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 1220 Sunset Dr.
Details
- DebitAvailable
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
521 reviews
5 stars
499
4 stars5
3 stars6
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and ability to resolve issues effectively.
Employee Recognition
Specific employees, particularly Chao, Sonny, and Colin, received multiple commendations for their exceptional service and knowledge.
Mixed Experiences
While most reviews were positive, some customers reported issues with upselling and dissatisfaction with certain interactions.
Store Environment
The store was noted for being busy but well-managed, with staff handling multiple customers efficiently.
- DKDarron KittermanDec 26, 20253.0The people in the store are nice, but they couldn't fix problems after they sold me two phones. The Verizon call center is in the Philippines apparently and even when I went to the store we had to call the Philippines from there too. So I'm sitting here on old again. 4th call today, still no resolution.
- JPJavier PenaDec 14, 20255.0CJ provided excellent customer service on a super busy day! He was patient and efficient working with several people at the same time.
- NVNaomi VierlingNov 24, 20255.0I stopped in today for the first time at this location. I had a question about my son’s phone and I was confused and not sure what needed done but it had been causing some frustration. 😆 I was so thankful because the guys that helped me could not have been more kind or understanding. They took care of the issue, answered all my questions and went above and beyond. 10/10
- SBSteve BintnerNov 18, 20255.0CJ was so helpful with my new purchase!! Definitely would recommend this store
- JGJulie GrotnesNov 1, 20255.0Great experience at the Norwalk Verizon store getting a new phone for my Mom! Thanks to Sunny and Holly for Thier help and patience!
Frequently Asked Questions About Verizon
What products and services does Verizon at 1220 Sunset Dr offer?
Verizon offers smartphones, tablets, wireless devices, Verizon home internet, accessories, device activation, bill payments, business accounts, and more with Verizon's latest network including 5G service.
What are the store hours for Verizon at this location?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does Verizon offer in-store or curbside pickup options?
Yes, Verizon offers both in-store pickup and curbside pickup services for customer convenience.
Is the Verizon store wheelchair accessible?
Yes, the Verizon store has a wheelchair accessible entrance for customers with mobility needs.
Can customers pay with debit cards or checks at this Verizon location?
Yes, customers can pay using debit cards and checks at this Verizon store.
How can I schedule an appointment with Verizon at 1220 Sunset Dr?
You can schedule an appointment online via https://www.tccrocks.com/appointments/.
What are some nearby dining options customers can visit before or after shopping at Verizon?
Customers can enjoy a meal at nearby restaurants like Gus and Lisa's (pizza and bar) or grab a coffee at the Daily Grind coffee shop.
What local healthcare services are available near the Verizon store?
Nearby healthcare options include Iowa Hearing Center (audiologist), Optometric Associates (optometrist), Jones Family Dental, RC Dermatology Norwalk, and several chiropractors like Norwalk Chiropractic.
Are there nearby shopping options for home improvement or kitchen supplies near Verizon?
Yes, customers can visit Ace Hardware or Cappel's Ace Hardware for home improvement, and Resharp for kitchen supplies and knife sharpening services.
How can a customer find Verizon compared to other competitors?
Verizon at this location is an independently owned authorized retailer offering award-winning customer service and community support, competing with AT&T, T-Mobile, Cellular Sales, and Victra in the area.