Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 250 SE Destination Dr in Grimes, IA 50111
Mixed reviews on customer service; some employees were praised for their helpfulness and knowledge, while others were criticized for rudeness and incompetence.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to assist with technical issues, though some reported poor service from specific employees.
Wait Times
Customers frequently mentioned long wait times and lack of acknowledgment from staff, leading to frustration.
Store Management
The store manager received negative feedback for handling issues poorly and displaying a lack of professionalism.
Product Availability
Customers expressed dissatisfaction with the limited stock of products and issues with preorders not being fulfilled.
EB
Eileen Bleskacek
Oct 31, 2025
5.0
We had a very good experience at Russel Cellular. Landon helped us tremendously. He was very knowledgeable and offered good advice.
DM
Dalton Murray
Oct 17, 2025
1.0
Drove to the store 3 weeks in a row to pick up phones we were told would be in. When they were finally in stock the employee refused to help us because he only had an hour and a half before they closed. I’ve never dealt with a place with such incompetent and rude employees.
SK
Shannon-Marie King
Sep 22, 2025
5.0
Super helpful and knowledgeable staff every time I come into this store.
TS
Timmy Strawn
Sep 10, 2025
2.0
Person helping got everything done. Including all the signatures im pretty sure I was supposed to read and sign. Also set up the phone without pausing on any screen to let me unselect things I didn't wwanton the phone
DT
Deanna Turner
Sep 9, 2025
4.0
Had called & told they had several cases for my flip 7. They had 1. They were to talk to me about a new watch. 1 guy was training a new person & the other sitting watching. They never did talk to me about the watch. One guy couldn't keep up