Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 250 SE Destination Dr in Grimes, IA 50111
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
204 reviews
5 stars
154
4 stars
12
3 stars
6
2 stars
4
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness and knowledge, while others were criticized for rudeness and incompetence.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to assist with technical issues, though some reported poor service from specific employees.
Wait Times
Customers frequently mentioned long wait times and lack of acknowledgment from staff, leading to frustration.
Store Management
The store manager received negative feedback for handling issues poorly and displaying a lack of professionalism.
Product Availability
Customers expressed dissatisfaction with the limited stock of products and issues with preorders not being fulfilled.
- EBEileen BleskacekOct 31, 20255.0We had a very good experience at Russel Cellular. Landon helped us tremendously. He was very knowledgeable and offered good advice.
- DMDalton MurrayOct 17, 20251.0Drove to the store 3 weeks in a row to pick up phones we were told would be in. When they were finally in stock the employee refused to help us because he only had an hour and a half before they closed. I’ve never dealt with a place with such incompetent and rude employees.
- SKShannon-Marie KingSep 22, 20255.0Super helpful and knowledgeable staff every time I come into this store.
- TSTimmy StrawnSep 10, 20252.0Person helping got everything done. Including all the signatures im pretty sure I was supposed to read and sign. Also set up the phone without pausing on any screen to let me unselect things I didn't wwanton the phone
- DTDeanna TurnerSep 9, 20254.0Had called & told they had several cases for my flip 7. They had 1. They were to talk to me about a new watch. 1 guy was training a new person & the other sitting watching. They never did talk to me about the watch. One guy couldn't keep up
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Grimes, IA?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon store located in Grimes, IA?
It is located at 250 SE Destination Dr, Suite 100, Grimes, IA 50111.
What brands of mobile phones and accessories does Russell Cellular offer?
Russell Cellular offers Verizon, Samsung, Google, Apple, Motorola, and LG products including smartphones, tablets, and accessories.
Does the Verizon store in Grimes offer in-store pickup services?
Yes, the store offers in-store pickup for orders made through their services.
Which payment options are accepted at the Verizon store in Grimes?
The store accepts American Express, Cash, Discover, MasterCard, and Visa.
Is the Verizon store in Grimes wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I schedule an appointment through a mobile app for services at this Verizon store?
You can schedule services using the My Verizon app available on the Apple App Store.
What nearby places can I visit before or after shopping at the Verizon store?
Nearby you can visit Pizza Hut and Northern Lights Pizza for dining options, or Lukes's Coffee Hub and Swirl Station for coffee and ice cream.
Are there other mobile phone stores near the Verizon store in Grimes?
Yes, nearby mobile phone stores include U.S. Cellular by Cellular Advantage and the AT&T Store.
What other services or shops are available near the Verizon store that customers might find useful?
Nearby services include Cost Cutters hair salon, 4SeasonsNails beauty salon, and Athletico Physical Therapy, along with convenience at Circle K.