Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 250 SE Destination Dr in Grimes, IA 50111
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
214 reviews
5 stars
163
4 stars
12
3 stars
6
2 stars
4
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Ryan, Tyrese, and Mario.
Efficiency
Several reviews highlighted the efficiency of the service, with quick phone upgrades and data transfers, although some customers experienced long wait times.
Management Issues
Multiple reviews pointed out problems with management, including poor handling of preorders and customer complaints, leading to frustration among customers.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about rude staff and lack of assistance, indicating inconsistency in service quality.
- RKRhonda Knepper3 days ago5.0I stopped in to see if I was eligible to upgrade my current phone, which I was. Kyler was so much help to me in getting my new Google Pixel phone set up. I stopped by a couple days later and Heath helped me with an issue that I was having. Great customer service there!
- RRRandy RubinJan 3, 20265.0Very knowledgeable and helpful
- LWLinda WilsonDec 17, 20255.0Tyrese Buchanan was extremely patient and knowledgeable. He multitasked with several people at one time and finished all in a timely manner. I would recommend him as a great resource
- KBKara BahnsenDec 17, 20255.0Excellent experience at Verizon Wireless! They helped me purchase and upgrade four devices and were incredibly efficient and determined the entire time. Even with a store full of people waiting, the customer service never slipped. Highly recommend!
- LLLaurieDec 9, 20255.0The absolutely least painful experience I’ve ever had at a Verizon store. Everyone was very friendly and helpful! This will definitely be my store for anything I’ll need in the future.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Grimes, IA?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon store located in Grimes, IA?
It is located at 250 SE Destination Dr, Suite 100, Grimes, IA 50111.
What brands of mobile phones and accessories does Russell Cellular offer?
Russell Cellular offers Verizon, Samsung, Google, Apple, Motorola, and LG products including smartphones, tablets, and accessories.
Does the Verizon store in Grimes offer in-store pickup services?
Yes, the store offers in-store pickup for orders made through their services.
Which payment options are accepted at the Verizon store in Grimes?
The store accepts American Express, Cash, Discover, MasterCard, and Visa.
Is the Verizon store in Grimes wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I schedule an appointment through a mobile app for services at this Verizon store?
You can schedule services using the My Verizon app available on the Apple App Store.
What nearby places can I visit before or after shopping at the Verizon store?
Nearby you can visit Pizza Hut and Northern Lights Pizza for dining options, or Lukes's Coffee Hub and Swirl Station for coffee and ice cream.
Are there other mobile phone stores near the Verizon store in Grimes?
Yes, nearby mobile phone stores include U.S. Cellular by Cellular Advantage and the AT&T Store.
What other services or shops are available near the Verizon store that customers might find useful?
Nearby services include Cost Cutters hair salon, 4SeasonsNails beauty salon, and Athletico Physical Therapy, along with convenience at Circle K.