Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderCellular Sales
Verizon provides personalized customer service. Shop smartphones, tablets, plans, and connected devices at the Fort Dodge location at 2957 5th Ave S. Get technical advice, a free plan analysis, or just pay your bill. We’re here to help!
Location
Hours
Reviews
3.8
273 reviews
5 stars
142
4 stars
49
3 stars
25
2 stars
12
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness and knowledge, while others are criticized for being rude or unhelpful.
Staff Knowledge
Several customers highlighted the knowledge and expertise of specific staff members, particularly in assisting with phone issues and upgrades.
Long Wait Times
Many reviews mention long wait times for service, with some customers expressing frustration over being ignored or having to wait excessively.
Store Management
The management style and professionalism of certain managers received negative feedback, with reports of disrespectful behavior and poor customer handling.
Product Issues
Customers reported issues with products and services, including problems with phone activations and service reliability.
- ARAbbie ReedDec 24, 20255.0Julio was our account rep and he was awesome. His customer service was outstanding, he was easy to talk to, he was patient, and was able to answer all of my questions.
- JBJustin BDec 23, 20251.0No longer a corporate store so if you need that kind of help, you’re wasting your time. As usual, another corporation selling out to shareholders.
- CPChristopher PotterDec 20, 20251.0Walk in cause I wanted to remove Google from my phone's frameware and they said "With it being android you can't." Well I left went and googled it and you can remove it from the Google frameware. So. Further proving not a single Verizon in America knows jack about the Phone's theyre selling. FYI I live in Flagstaff, AZ, but figured somewhere may know something and clearly not a single Verizon I visited from Flagstaff to Fort Dodge know anything just knew what the company Verizon wants them to know.
- BJBecky JacobsonDec 17, 20255.0Julio was very patient and helped me get back online with a new phone after my phone stopped working, he also saved money on my bill. I highly recommend him
- DDDavid DennisDec 17, 20255.0Julio was Great at helping me with my new phone and Internet he knows what he is doing , very knowledgeable I highly recommend him