Verizon

4.5
314 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Council Bluffs, IA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2210 W Broadway, Council Bluffs, IA
51501, United States

Hours

Reviews

4.5
314 reviews
5 stars
253
4 stars
28
3 stars
4
2 stars
4
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific mentions of employees going above and beyond to assist.

Mixed Experiences

While many reviews highlighted excellent service, there were notable complaints about long wait times and inconsistent service quality, particularly during busy periods.

Store Environment

Customers appreciated the welcoming atmosphere of the store, with several mentioning the professionalism and courtesy of the staff.

Product Knowledge

Several reviews noted the staff's ability to explain options and troubleshoot issues effectively, although some customers felt certain staff lacked knowledge on specific products.
  • RM
    Rhonda McHugh
    Jan 5, 2026
    5.0
    Amy in CB IA store is amazing, knowledgeable, swift, multitasks, and is extremely a people person!
  • NB
    Nancy Brookhart
    Jan 3, 2026
    5.0
    Justine was so helpful in pairing a new watch to my phone. It was a Christmas gift.
  • CW
    Cassie Wright
    Jan 3, 2026
    5.0
    Justine and Tamaria(?) were very helpful when we came in and shopped for new phones for our family, and worked hard to get us what we need at the lowest price possible. They even stayed past closing time to finish us up.
  • CO
    Chris O
    Nov 30, 2025
    5.0
    Kara and Justine are absolute rockstars. They were beyond helpful in getting our phones squared away. Usually when I have gone to a Verizon store we have had to jump through all kinds of hoops but they both do a wonderful job of making the entire process as smooth as possible. They both deserve the world. Thank you guys for all your hard work!
  • FD
    Frank Daniels
    Nov 22, 2025
    5.0
    The ladies (Tamaria, Amy, and Justine) at this store are all so very nice, competent, and care about the quality of service they provide customers. I had a better customer service experience here than I have had at corporate run VZW stores in the past.

Frequently Asked Questions About Verizon

What products and services does Verizon Council Bluffs offer?

The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.

What are the store hours for Verizon Council Bluffs?

The store is open Monday to Friday from 10 AM to 8 PM, Saturday from 10 AM to 7 PM, and Sunday from 12 PM to 6 PM.