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Brand Certified

Verizon

4.5
(319 reviews)

Business Details

(712) 526-0900
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Council Bluffs, IA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2210 W Broadway, Council Bluffs, IA
51501, United States

Hours

Reviews

4.5
319 reviews
5 stars
258
4 stars
28
3 stars
4
2 stars
4
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, often going above and beyond to assist.

Staff Performance

Several reviews highlighted individual employees, such as Kara, James, and Amy, for their exceptional service and ability to handle multiple customers effectively.

Mixed Experiences

While many had positive experiences, some customers reported long wait times and instances of poor service, indicating inconsistency in customer care.

Store Environment

Customers appreciated the welcoming atmosphere and teamwork among staff, contributing to a positive shopping experience.
  • CG
    Casey Gandy
    Jan 31, 2026
    5.0
    Was helped by Tamaria and she was amazing! Couldn't have went better, she was very helpful and extremely nice. Great customer service, will be coming to this store anytime I need anything.
  • RM
    Rhonda McHugh
    Jan 5, 2026
    5.0
    Amy in CB IA store is amazing, knowledgeable, swift, multitasks, and is extremely a people person!
  • NB
    Nancy Brookhart
    Jan 3, 2026
    5.0
    Justine was so helpful in pairing a new watch to my phone. It was a Christmas gift.
  • CW
    Cassie Wright
    Jan 3, 2026
    5.0
    Justine and Tamaria(?) were very helpful when we came in and shopped for new phones for our family, and worked hard to get us what we need at the lowest price possible. They even stayed past closing time to finish us up.
  • CO
    Chris O
    Nov 30, 2025
    5.0
    Kara and Justine are absolute rockstars. They were beyond helpful in getting our phones squared away. Usually when I have gone to a Verizon store we have had to jump through all kinds of hoops but they both do a wonderful job of making the entire process as smooth as possible. They both deserve the world. Thank you guys for all your hard work!

Frequently Asked Questions About Verizon

What products and services does Verizon Council Bluffs offer?

The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.

What are the store hours for Verizon Council Bluffs?

The store is open Monday to Friday from 10 AM to 8 PM, Saturday from 10 AM to 7 PM, and Sunday from 12 PM to 6 PM.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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