Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Council Bluffs, IA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
314 reviews
5 stars
253
4 stars
28
3 stars4
2 stars4
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific mentions of employees going above and beyond to assist.
Mixed Experiences
While many reviews highlighted excellent service, there were notable complaints about long wait times and inconsistent service quality, particularly during busy periods.
Store Environment
Customers appreciated the welcoming atmosphere of the store, with several mentioning the professionalism and courtesy of the staff.
Product Knowledge
Several reviews noted the staff's ability to explain options and troubleshoot issues effectively, although some customers felt certain staff lacked knowledge on specific products.
- RMRhonda McHughJan 5, 20265.0Amy in CB IA store is amazing, knowledgeable, swift, multitasks, and is extremely a people person!
- NBNancy BrookhartJan 3, 20265.0Justine was so helpful in pairing a new watch to my phone. It was a Christmas gift.
- CWCassie WrightJan 3, 20265.0Justine and Tamaria(?) were very helpful when we came in and shopped for new phones for our family, and worked hard to get us what we need at the lowest price possible. They even stayed past closing time to finish us up.
- COChris ONov 30, 20255.0Kara and Justine are absolute rockstars. They were beyond helpful in getting our phones squared away. Usually when I have gone to a Verizon store we have had to jump through all kinds of hoops but they both do a wonderful job of making the entire process as smooth as possible. They both deserve the world. Thank you guys for all your hard work!
- FDFrank DanielsNov 22, 20255.0The ladies (Tamaria, Amy, and Justine) at this store are all so very nice, competent, and care about the quality of service they provide customers. I had a better customer service experience here than I have had at corporate run VZW stores in the past.
Frequently Asked Questions About Verizon
What products and services does Verizon Council Bluffs offer?
The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon Council Bluffs?
The store is open Monday to Friday from 10 AM to 8 PM, Saturday from 10 AM to 7 PM, and Sunday from 12 PM to 6 PM.
Does Verizon Council Bluffs offer in-store pickup?
Yes, in-store pickup is available for customers.
What payment options are accepted at Verizon Council Bluffs?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I contact Verizon Council Bluffs by email?
Yes, you can contact them via email at Info@victra.com.
What languages are spoken at Verizon Council Bluffs?
They provide services in both English and Spanish.
What brands of wireless devices does Verizon Council Bluffs carry?
They carry Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Casemate, Otterbox, PureGear, Mophie, and more.
Is there free Wi-Fi available at Verizon Council Bluffs?
Yes, the store offers free Wi-Fi for customers.
What nearby places could I visit before or after shopping at Verizon Council Bluffs?
Nearby places include Dunkin' for coffee and donuts, Pizza Hut for a quick meal, and Flex Physical Therapy and Sports Medicine if you need physical therapy services.
How can nearby transit options or landmarks help me find Verizon Council Bluffs?
The store is located near other well-known retail and service locations such as AT&T Store and Club Car Wash, which can serve as landmarks to help you find it easily.
Are there other mobile phone stores near Verizon Council Bluffs?
Yes, nearby mobile phone stores include AT&T Store, T-Mobile, Cricket Wireless Authorized Retailer, and Metro by T-Mobile, providing additional options for wireless services.