Verizon

3.5
573 reviews
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Business Details

2425 2nd St, Coralville, IA
52241, United States
(319) 351-1277
https://www.verizon.com/stores/details/iowa/coralville/coralville-1152002
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About

Cell Phone StoreElectronics Store
Visit our store at Coralville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2425 2nd St, Coralville, IA
52241, United States

Hours

Reviews

3.4
341 reviews
5 stars
149
4 stars
49
3 stars
20
2 stars
20
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including unhelpful and dismissive staff, long wait times, and a lack of assistance with issues.

Staff Attitude

Several reviews highlighted a negative attitude among staff, with reports of condescension and rudeness towards customers.

Efficiency

Customers frequently mentioned long wait times for service, with some experiencing delays even after checking in online.

Mixed Experiences

While some customers praised specific employees for their helpfulness, overall experiences varied widely, with many expressing dissatisfaction.

Store Management

Issues with store management were noted, including poor staffing decisions and lack of organization during busy times.
  • DM
    David Miller
    Oct 12, 2025
    1.0
    If ever there was a case for 0 stars, this would be it.
  • RW
    Russ Wagner
    Sep 30, 2025
    1.0
    I ordered a phone for my daughter online from Verizon.com with local pickup at the store and local trade-in at the store. Emails confirm this fact for Verizon. After waiting 1.5 hrs, this store incorrectly refused to accept the trade in. They are much more concerned with selling than service. My order clearly states this location for the trade-in. Do yourself a favor, go to T-mobile and avoid this store.
  • SC
    Scott Carstens
    Sep 28, 2025
    2.0
    Found a few of the associates here to be very condescending and not helpful. Been to store three times this week and still don't have all issues resolved. If you have problems they are dismissive and AB basically told me everything was my fault. Ask for Vanaya as she is more empathetic and at least tried to help. They basically sign you up here and shove you out the door hoping you don't come back. As it is I'll probably be at there store for the fourth time.
  • AB
    Andrew Barnhart
    Sep 22, 2025
    1.0
    I see why this store has 3 stars. What a joke. They got me all the way to the end of the process of becoming a new customer just to come back and say they can’t. Do you all want new customers or not? I guess not. Not to mention all the hidden fees. I won’t be using Verizon. EVER.
  • LL
    Lee roy Layhee
    Sep 10, 2025
    1.0
    Would not recommend this store to anyone. Employees are reluctant to help, constantly huffing and puffing (sorry i need a new phone), texting while assisting me. Just extremely unprofessional. Would avoid this store, and get phone from directly from the website, or bestbuy.
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Frequently Asked Questions About Verizon

What are the Verizon store hours in Coralville?

The Verizon store in Coralville is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.

Where is the Verizon store located in Coralville?

The store is located at 2425 2nd St, Suite 1, Coralville, IA, 52241, USA.