Best Buy

Reviews

• RP

  Rainy Palm

  2 days ago
  1.0
  I initially purchased a lorex system several years ago from Best Buy and a subsequent service contract when the warranty ran out. About 4 years in we had an issue in losing 4 camera’s at once. I called Best Buy, was told they could do nothing, when I asked what the service contract was for I ended up making multiple calls, multiple transfers, virtually hours on the phone and finally told a technician would call me. Finn AV and IT solutions then called and set appt to come take out the system. (This is after Lorex told me all I needed was a new converter for the camera’s, but best buy refused to just send the $110 converter). When the tech arrived I explained that lorex said the fix was easy and I could do it myself with one part, he said Best Buy required the entire system be taken to the Coralville iowa store. I confirmed with him that day that they would reinstall once fixed. He indicated he would but it may need to be a new system, indicating that could happen as soon as the next day. I called the installer every week for the next 3 weeks and was told I needed to go to the store. During this same 3 week period I was calling best buy and nobody could tell me anything so I went to the store, got total ignorance and told they would have someone call me the next day which never happened. Went back to the best buy 800 telephone number, again multiple holds and finally told they “escalated this”, I ask how long before I hear, was told 3 working days, 7 days later I had never been called so I called again and again after an hour on the phone was told it was escalated, this time they told me 5 days. I then went back to the store and demanded to see the manager, in short he said he could not figure out where the camera’s in his back room came from, he finally agreed to refund my money and apply to a new set of Swann Camera’s since they no longer sell Lorex. I kept asking if he would just give me back my lorex cameras and the simple part to fix and I would fix myself. He refused so I ordered the Swann Camera’s, Best Buy refused to reinstall them so I had to do it myself. Still waiting on a return call from weeks ago but now know that will never happen. I then installed the camera’s, and the Quality is PATHETIC comparted to the Lorex system, yet they are both 4K systems. The set up is complex and when I call for assistance which I have done on 3 separate occasions I had one tech that was excellent and kind, the other two times was the same Jerk who called himself Brian, constant asinine remarks and he did not know what he was doing . He told me I could not use a laptop, told me I had to change monitors, I used two different computers and when I told him about the quality of the picture he ignored me. To finalize I called best buy to return the camera’s and was told I would pay a restocking fee. I would get a credit and that’s not going to happen as I am done with Best Buy.
• WA

  William Albert

  Dec 28, 2025
  1.0
  Came to store to buy a digital camera. Could not get any help from floor staff. One staff member, after motioning to him for assistance, walked right past me, making a bee line to an attractive female customer who had just entered the area. I waited patiently for my turn to be helped. After assisting her, I was completely ignored. The employee continued to follow her throughout other departments offering his assistance. Again, I waited patiently. The customer made her way to the register, but the employee never returned to assist me. I called out to a second employee for assistance, met his gaze and motioned him over for help. This employee just stared at me and kept walking. No other available floor staff to assist me. I gave up! You just lost a $2500 sale. I will not be back to this store!
• AP

  Allie Phillips

  Dec 18, 2025
  1.0
  Can’t get through to the store here or Davenport. I’ve spent 5+ phone calls 15 minutes worth of hold alone each time. The workers on the phone numbers listed can’t get me in touch with the store. Last time I spoke with someone they told me I was put on a call back list from the physical store but it could take a few hours up to 72. It’s been 4 days now. We loved Best Buy but the outsourcing of the phone lines have backfired when you need help with someone. I don’t plan to make big purchases through them again sadly. Guess that’s why Costco is making it and these stores aren’t. People make mistakes but you have to be able to help make something right if you want to keep customers.
• PY

  Poornachand Y

  Dec 18, 2025
  1.0
  I purchased equipment totaling $XXX, and the delivery was delayed without any notification. Repeated miscommunication forced me to be home for a scheduled delivery, causing significant inconvenience and lost time. When I reached out to customer service and the corporate team, the only offer was a $50 gift card — which is completely inadequate given the inconvenience and impact. Despite multiple attempts to escalate, I was told repeatedly that this was the “final decision” and that nothing further would be done. The store and corporate customer care were unhelpful, dismissive, and unprofessional. This has been the worst experience I’ve had with any retailer. I would not recommend Best Buy for purchases requiring reliable delivery or responsive customer service. In addition to the delayed delivery, lack of notification, and repeated miscommunication, Best Buy also added a charge for a hose that I already had and clearly stated I did not need. I am now being asked to pay for an item I do not require, further demonstrating poor communication and inadequate customer service. After Contacting their social media it was extremely poor experience - was charged for an "essential" washing machine hose that was never installed support closed the conversation without resolving refund.
• MM

  McKenzie

  Dec 11, 2025
  1.0
  We bought a washer from them on a Monday and they told us they would deliver the following Thursday, but that we had to unhook our current washer and have it out of the way before they delivered. So we did as we were asked. We were originally told the delivery window could be any time from 7a-8a. They texted that morning and said the window would be 1:30-4:30. No one ever showed up or called. We finally called them at 4:50 to see what was happening. The first person we talked to said that the delivery driver had a personal matter and that they could get us on the next day for delivery but not until the system updated at 8pm, and I was told to call back then. I called back at 7:45 and talked to a guy this time who told me that they wouldn't be able to deliver now until the following week and the reason they couldn't deliver is because the delivery guy couldn't fit it on his truck that day. I told him about the text and he said that's just automated. I asked how they would compensate us for this and they said they couldn't until AFTER the product was delivered. I told him if they had delivered the product we wouldn't have needed the compensation. I asked if they could guarantee delivery for that Wednesday then and he said "should be". But the reason they wouldn't talk compensation now is in case they don't deliver again next week they can do it all at once. So now my husband lost a day of pay today, we don't have a washer since we had to unhook ours for them, and one of us will have to miss a day of pay next week to be here for them again.... assuming they show up. I would NEVER buy from them again and I encourage everyone else to also not buy from them for your appliance needs.

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