Best Buy

Reviews

• JT

  Joerg Tinner

  Nov 14, 2025
  1.0
  No 699 bucks Mifi in Store. Needed Eternity until somebody cared about me to help me find, what I wanted.
• 77

  79ep

  Nov 1, 2025
  1.0
  I bought a tv and the screen was broken. No big deal- it happens. I called the store and spent half an hour trying to speak to someone. It seems the only purpose of their automated phone system is to make sure you can’t talk to a human, and you can’t arrange a replacement through the automated system, so you have to talk to someone. I finally got a replacement but it also arrived broken- again, it happens. Next time I literally spent hours trying to get someone on the phone, because every time I did they transferred me only for the call to get dropped and I had to start over from the beginning. I went online to message their customer service, and after an hour with one person they still thought I was asking for a refund- like it’s so hard to understand that I got a broken tv and wanted to get it replaced- so they transferred me to someone else. I had to spend 90 minutes with the next person who finally arranged for a replacement. I’ll never step foot in a Best Buy again. This was the absolute worst customer service experience. If they would have just spoken on the phone with me this would have taken five minutes, not six hours, and I’m pretty sure they intentionally hung up on me when they said they were “transferring” me.
• TJ

  Todd Jones

  Oct 31, 2025
  1.0
  I pre-ordered my niece the ROG Xbox Ally X 7 on September 26 (the day pre-orders were allowed). I did so wanting to ensure she had this gift for Christmas. I picked up on October 28th only to realize when I get home, they gave me an open-box item. They didn't state this when I picked it up, given what I ordered was new (hence the pre-order). I take it back only to discover they don't have any and of course, it's back ordered till Christmas (again, the reason I pre-order to ensure this doesn't happen). Given that BestBuy totally botched this, one would think they'd ensure a solution. Instead, I got an apology. So, thanks for ruining a Christmas gift for my niece BestBuy. For those reading, you're better suited to send all pre-orders through another vendor. If I could, I would give 0 stars.
• MD

  Moxie Dr

  Oct 23, 2025
  5.0
  Nice place to get your electronics. Staff are really helpful. They have pretty much everything and whatever isn't in store can be ordered.
• AC

  Azat Cetin

  Oct 10, 2025
  1.0
  I purchased an iPad Pro 11-inch (M4) from the Best Buy store in Coralville, Iowa, and when I opened the sealed box at home, I discovered that the device was fake. The serial number could not be activated, and Apple Support confirmed that it was not a genuine Apple product. I immediately returned to the store with the receipt and the device, but the store manager refused to provide a refund or replacement and told me to contact Apple instead. Apple then confirmed again that the iPad was counterfeit and directed me back to Best Buy. I have already filed an official complaint with BBB (Better Business Bureau) and Apple, and I’m waiting for further investigation. ⚠️ I strongly advise everyone to open and check your products inside the store before leaving, because something suspicious is going on in this location. Customers deserve honesty and protection, not fake devices and blame-shifting. Please be careful when buying from this store!

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