Business Details
3560 Williams Pkwy Sw, Cedar Rapids, IA
52404, United States
Certified by Verizon • Feb 22, 2026
(319) 396-4999
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/iowa/cedar-rapids/southwest-cedar-rapids-1201690
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Cedar Rapids for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.6
658 reviews
5 stars
333
4 stars
79
3 stars
50
2 stars
46
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being unhelpful, rude, or dismissive.
Staff Knowledge
Several reviews indicated that staff lacked knowledge about products and services, leading to unresolved issues for customers.
Positive Experiences
Despite negative feedback, some customers praised specific employees for their helpfulness and professionalism.
Store Environment
The store was described as clean, but there were complaints about long wait times and staff not acknowledging customers.
- CBChad BuckFeb 8, 20261.0Now. I've been a customer for YEARS and I had the best service from this place, until recently. I asked for very specific things, and received none of them.Sure, I walked out with a new device, with no screen protector, no charger block, no idea if my plan will be the same - nothing. I was told to buy my supplies online. I drove an hour for this specific store that I have been using for awhile and have never felt more disrespected and pushed out than that day. I am very unhappy about this experience and it has turned me sour on the services at this location.
- CYChuck YandaJan 28, 20265.0Came in needing to get my number off of a plan, one I've had for 25 years, and John & Brea (might be the wrong spellings) were happy to take care of me and give me the info i needed to do so, and I will absolutely be back to re up at this location because of them.
- PGPeter GriffinDec 12, 20255.0I went in to upgrade my phone. Nick was extremely helpful in getting everything set up and good to go.
- HFHeidi FranklinDec 8, 20251.0Gets worse every year. Bill increases by $15 to $25 every 3 months because of "state taxes" they won't acknowledge you in the store unless you're purchasing something or upgrading. You have to pay your bill in a machine if you want to pay it at the store now. And it doesn't give out change so you get screwed over unless you have the exact change. And anybody who's who's there working? None of them will carry change on them so there no help either. Makes it hard for somebody who gets paid in cash and is used to paying their bill in cash.
- MSMckenna SorgeDec 3, 20251.0Walked in to purchase a new phone case and screen protector on a phone I’ve had maybe two years. Staff sitting at table in center on store ignored me as I walked over to the phone case display. Didn’t see what I needed, had to walk over to the staff to ask for help. Asked if they have cases for iPhone 14. Was told nope, you’d have to go to target or Amazon for that. I stated I didn’t want to do either of those things, said thanks and was walking out the door, when I was asked then if I wanted to upgrade my phone, as I’m walking out the door? Odd sales technique, terrible customer service.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Cedar Rapids?
The Verizon store in Cedar Rapids is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Cedar Rapids?
The Verizon store is located at 3560 Williams Pkwy SW, Cedar Rapids, IA 52404, United States.
What brands of smartphones are available at the Verizon Cedar Rapids store?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon store in Cedar Rapids.
Does Verizon Cedar Rapids offer mobile plans and internet services?
Yes, the store provides mobile plans, wireless internet plans, and voice plans to meet your connectivity needs.
Can I schedule an in-store appointment at Verizon Cedar Rapids?
Yes, you can schedule an in-store appointment online or via the My Verizon app for your convenience.
What are the delivery and pickup options available at Verizon Cedar Rapids?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for your orders.
Which nearby restaurants can I visit before or after shopping at Verizon Cedar Rapids?
You can enjoy meals at nearby restaurants such as Canutillo Lindo Mexican Bar & Grill, Tropical Smoothie Cafe, Jimmy John's, and Happy Joe's Pizza.
How can nearby transit or services help me when visiting Verizon Cedar Rapids?
Nearby services like The UPS Store 5246 and FedEx Office Print & Ship Center can support your shipping and printing needs before or after your visit to Verizon.
Are there other mobile phone stores close to Verizon Cedar Rapids?
Yes, Sprint Store By IMobile and U.S. Cellular are nearby mobile phone stores offering additional options for devices and services.
Does the Verizon store in Cedar Rapids accept different payment methods?
Yes, Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash-only transactions.
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