Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Cedar Rapids for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
487 reviews
5 stars
254
4 stars
68
3 stars
32
2 stars
26
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.
Staff Knowledge
Several customers noted that some staff members were knowledgeable and provided good assistance, while others were perceived as uninformed or dismissive.
Appointment Issues
Multiple reviews mentioned problems with appointments, including long wait times and confusion over scheduled times, leading to customer frustration.
Product Availability
Customers expressed dissatisfaction with product availability and issues related to incorrect orders or promotions not being honored.
Overall Experience
Overall experiences varied widely, with some customers having positive interactions while others reported significant dissatisfaction and a lack of resolution to their issues.
- TRTessa ReedJan 2, 20261.0This company just withdrew $2800 out of my acct, without even letting me see my final bill. They took my mortgage money, and they could care less, because they got their money. I’m not saying I didn’t owe this, there were several factors involved including another phone carrier, but payment options might have been nice instead it just taking it in one chunk with me even being aware. Top it off I tried to call, but you can’t get past the automated system trying to sell you new phone service😤. So I drove 20 miles to the nearest store… Collins rd in Cedar Rapids. Where the assistant manger had an attitude. I told her not to pull that with me, and she got super aggressive saying she wasn’t going to help me unless I calmed down. She didn’t even start with a pleasant attitude. You could tell the whole store was having a bad day. Regrettably I lost my shit and walked out due to this nonsense. Thankfully I went across town to the other store where Nick was very helpful. Getting me a number where I could actually talk to someone.
- CDCharlotte Rebecca DavisDec 12, 20255.0Trey at the Collins Rd Cedar Rapids Verizon location was so helpful!!! Thank you Trey!!!
- HMHayley McMillionDec 4, 20255.0Possibly one of the best costumer service experiences I’ve had! Staff was very helpful and patient with my many questions as a new Verizon customer. Went in with not a lot of hope in getting a new phone due to the store we went to before but the staff steered me in the right direction and help me get my new phone! I will forever recommend this store and Verizon to anyone! A big shout to the 2 guys who helped me today!
- GGGNov 28, 20251.0Highly disappointed in my experience today. I walked out. I fail to understand first what is so difficult to understand about having an appointment that I had made a few weeks ago with a person handling a situation that was pretty memorable thus hard to forget. I come in today and he had little recollection of what our appointment was about. I then simply said Trey set up the appointment a few weeks ago and it was his idea to go over the Black Friday deals as it related to my situation. I get people see a lot of customers but I do not expect blank stares and completely forgetting why he was the one who suggested the appointment in the first place. Not to mention I had an appointment I confirmed and another rep indicated he double booked. I will take my business to Coralville on Sunday. I even brought other questions and was advised those couldn't be answered. I will be filing a complaint through customer service when the weekend is over. This was a waste of my time. I do not feel like a valued customer at all.
- KKKevin KubikNov 17, 20255.0Verizon online store sent me Zagg screen cover that even though correct model number the screen cover was too small. Went to local Verizon's store on Williams Blvd and Nick the Verizon sales consultant saw the problem and got me fixed with correct size screen protector. We opened the second screen protector from online store for other phone and that was also small. Nick got correct screen to fit our 2nd phone on also too. Impressive Nick!
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Cedar Rapids?
You can find the latest 5G smartphones such as the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices like cell phones, tablets, laptops, and mobile hotspots.
What are the store hours for the Verizon Cedar Rapids location?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 5:00 PM.
Does the Verizon store in Cedar Rapids offer in-store pickup?
Yes, the store offers in-store pickup as well as free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment for the Verizon store in Cedar Rapids?
You can schedule an in-store appointment by visiting their website or using the My Verizon app.
What payment methods does the Verizon Cedar Rapids store accept?
They accept checks, debit cards, mobile NFC payments, and do not require cash-only payments.
Can I shop for Verizon products online and pick them up at the Cedar Rapids store?
Yes, you can buy online and pick up your order in store for convenience.
What nearby places can I visit around the Verizon Cedar Rapids store?
Nearby places include the 7Brew coffee shops and Little Caesars Pizza, great for grabbing a coffee or meal before or after your visit.
Are there any mobile phone repair services near Verizon in Cedar Rapids?
Yes, nearby mobile phone repair options include CPR Cell Phone Repair Cedar Rapids and Cell Phone Repair store, offering repair services for your devices.
How can I combine visits to healthcare providers near Verizon in Cedar Rapids?
You can conveniently visit nearby healthcare providers like Julie Baburek, MSN, ARNP, FNP-C, or UnityPoint Clinic Express for medical and laboratory services during your trip.
What other electronics stores are located near the Verizon Cedar Rapids store?
Best Buy is nearby and offers a range of electronics and appliances if you want to explore more options.